{"id":314,"date":"2013-06-28T16:42:38","date_gmt":"2013-06-28T15:42:38","guid":{"rendered":"http:\/\/shortways.fr\/blog\/?p=314"},"modified":"2016-06-10T08:58:46","modified_gmt":"2016-06-10T07:58:46","slug":"matinee-oracle-hyperion-retour-experience-sodexo-sur-la-solution-shortways-pour-hfm","status":"publish","type":"post","link":"https:\/\/shortways.com\/fr\/blog\/daf\/matinee-oracle-hyperion-retour-experience-sodexo-sur-la-solution-shortways-pour-hfm\/","title":{"rendered":"Matin\u00e9e Oracle Hyperion : Retour d&#8217;exp\u00e9rience Sodexo sur la solution Shortways pour HFM"},"content":{"rendered":"<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-992\" style=\"margin-right: 5px; margin-bottom: 5px; float: left;\" src=\"https:\/\/i2.wp.com\/shortways.com\/wp-content\/uploads\/2014\/01\/DSC02244_JPG.jpg?resize=230%2C130\" alt=\"matin\u00e9e oracle hyperion sodexo shortways\" width=\"230\" height=\"130\" data-recalc-dims=\"1\" \/>Le 26 juin dernier, lors de la Matin\u00e9e Oracle Hyperion, Shortways a anim\u00e9 un atelier avec son client Sodexo : Retour d\u2019exp\u00e9rience Sodexo sur la solution Shortways pour HFM : Autonomie des utilisateurs, interactivit\u00e9 &amp; communication efficace.<!--more--><\/p>\n<p>Une dizaine de personnes ont particip\u00e9 \u00e0 l&#8217;atelier et des \u00e9changes tr\u00e8s int\u00e9ressants l&#8217;ont anim\u00e9.<\/p>\n<p style=\"text-align: justify;\">Lors de cet \u00e9v\u00e8nement, Sodexo est revenu sur le d\u00e9ploiement de l&#8217;assistant virtuel Shortcuts au sein de son service de consolidation financi\u00e8re. Au total, <strong>200 utilisateurs sont concern\u00e9s dans 80 pays<\/strong>.<\/p>\n<p style=\"text-align: justify;\">L&#8217;\u00e9quipe de Sodexo a insist\u00e9, lors de ce retour client, sur la n\u00e9cessit\u00e9 d&#8217;impliquer les utilisateurs dans le d\u00e9ploiement de Shortcuts (expliquer la valeur que va leur apporter l&#8217;assistant virtuel Shortcuts) et le changement positif de l&#8217;organisation du support utilisateur suite \u00e0 la mise en place de la solution.<\/p>\n<p style=\"text-align: justify;\">Sodexo a mesur\u00e9 le retour sur investissement pour son support utilisateurs :<br \/>\n<strong><span style=\"font-size: 130%; line-height: 1em;\">Baisse de 11,8% des demandes d&#8217;assistance <\/span><\/strong>concernant les Contr\u00f4les, Formules, Conversion.<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-993 aligncenter\" src=\"https:\/\/i0.wp.com\/shortways.com\/wp-content\/uploads\/2014\/01\/DSC02245_JPG.jpg?resize=276%2C156\" alt=\"matinee oracle hyperion sodexo shortways\" width=\"276\" height=\"156\" data-recalc-dims=\"1\" \/><\/p>\n<p>Sodexo retient cinq points essentiels suite au d\u00e9ploiement de Shortcuts au sein de leur service de consolidation financi\u00e8re :<br \/>\n&#8211; <strong>Outil de communication rapide et efficace<\/strong><br \/>\n&#8211; <strong>R\u00e9duction de mails envoy\u00e9s et re\u00e7us<\/strong><br \/>\n&#8211; <strong>Gain en autonomie et fiabilisation des sources<\/strong><br \/>\n&#8211; <strong>R\u00e9duction des questions facilement r\u00e9solubles par les propres utilisateurs<\/strong><br \/>\n&#8211; <strong>N\u00e9cessit\u00e9 de montrer l&#8217;int\u00e9r\u00eat de la solution aux utilisateurs<\/strong><\/p>\n<blockquote>\n<p style=\"text-align: justify;\"><em>\u00ab Vous venez de m\u2019\u00e9pargner une demi journ\u00e9e de recherches dans le fichier des comptes! \u00bb<\/em><br \/>\nAnalyste pour l&#8217;Am\u00e9rique du Sud<\/p>\n<p style=\"text-align: justify;\"><em>\u00ab En pleine cl\u00f4ture c\u2019est \u00e9norme de savoir quel contr\u00f4le est bloquant et lequel non sans devoir aller au fichier structure \u00bb<\/em><br \/>\nConsolideur financier junior<\/p>\n<\/blockquote>\n<p style=\"text-align: justify;\">Nous remercions Sodexo pour sa participation \u00e0 l&#8217;atelier, ainsi qu&#8217;Oracle et l&#8217;AUFO pour nous avoir permis de participer \u00e0 la Matin\u00e9e Oracle Hyperion. Un merci tout particuli\u00e8rement \u00e0 Jacqueline Vidales Manrique et Jorge Rodriguez Ugalde.<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-994 aligncenter\" src=\"https:\/\/i1.wp.com\/shortways.com\/wp-content\/uploads\/2014\/01\/DSC02253_JPG.jpg?resize=276%2C156\" alt=\"matinee oracle hyperion sodexo shortways\" width=\"276\" height=\"156\" data-recalc-dims=\"1\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le 26 juin dernier, lors de la Matin\u00e9e Oracle Hyperion, Shortways a anim\u00e9 un atelier avec son client Sodexo : Retour d\u2019exp\u00e9rience Sodexo sur la solution Shortways pour HFM : Autonomie des utilisateurs, interactivit\u00e9 &amp; communication efficace.<\/p>\n","protected":false},"author":2,"featured_media":992,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","cybocfi_hide_featured_image":"","spay_email":"","footnotes":""},"categories":[91],"tags":[17,18,63,59,67],"class_list":["post-314","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-daf","tag-epm-en","tag-finance-en","tag-formation","tag-qualite-donnees","tag-support-utilisateurs"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.7 - 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