[et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_letter_spacing=”2px” header_2_font_size=”28px” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
Utiliser une\u00a0<\/span>plateforme d\u2019adoption digitale<\/span><\/a>\u00a0<\/span>(PAD<\/span>)\u00a0<\/span>ou digital adoption platform<\/span>\u00a0(DAP)<\/span>, c\u2019est choisir de\u00a0<\/span>proposer une solution innovante et adapt\u00e9e aux \u00e9volutions des besoins de formation et de support utilisateur<\/span>.<\/span><\/p>\n C\u2019est proposer des micromodules d<\/span>\u2019(in)<\/span>formation\u00a0<\/span>de quelques minutes \u00e0 vos utilisateurs au bon endroit, au bon moment<\/span>, afin qu\u2019ils<\/span>\u00a0se forment en autonomie, \u00e0 distance, et \u00e0 la\u00a0<\/span>demande<\/span>.<\/span><\/p>\n Mais l<\/span>a DAP, comme toute plateforme, offre de nombreuses fonctionnalit\u00e9s.\u00a0<\/span>Alors c<\/span>omment \u00eatre s\u00fbr de choisir la plus adapt\u00e9e\u00a0<\/span>et maximiser les gains qu\u2019elle nous offre\u00a0<\/span>?<\/span><\/strong><\/p>\n Nous vous l\u2019expliquons dans cet article !<\/span><\/p>\n Tout d\u2019abord, faisons l\u2019inventaire des fonctionnalit\u00e9s :<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_image src=”https:\/\/shortways.com\/wp-content\/uploads\/2021\/01\/ordiassistant1.png” title_text=”Assistant Shortways” align=”center” _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”28px|auto||auto||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/shortways.com\/wp-content\/uploads\/2022\/03\/Pas-a-pas-SAP-SuccessFactors.png” title_text=”Pas-\u00e0-pas SAP SuccessFactors” _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Ce sont\u00a0<\/span>de petites\u00a0<\/span>bulles apparaissant \u00e0 la premi\u00e8re ouverture d<\/span>\u2019un<\/span>\u00a0\u00e9cran<\/span>\u00a0<\/span>\u00e0 c\u00f4t\u00e9 de<\/span>\u00a0la premi\u00e8re \u00e9tape \u00e0 remplir afin d\u2019accomplir une t\u00e2che<\/strong><\/span>\u00a0ou\u00a0d\u00e9couvrir les diff\u00e9rents\u00a0menus\u00a0d\u2019un \u00e9cran<\/strong>, contenant des informations sur\u00a0<\/span>cette<\/span>\u00a0\u00e9tape ainsi qu\u2019un bouton pour acc\u00e9der \u00e0\u00a0<\/span>la<\/span>\u00a0suivante.<\/span><\/p>\n Elles sont \u00e9galement accessibles en cliquant\u00a0<\/span>\u00e0 tout moment\u00a0<\/span>sur l\u2019ic\u00f4ne de l\u2019Assistant\u00a0Shortways<\/span>\u00a0a<\/span>fin d\u2019\u00eatre rejou\u00e9es.<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/shortways.com\/wp-content\/uploads\/2022\/03\/FAQ-SAP-SuccessFactors.png” title_text=”FAQ SAP SuccessFactors” _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Disponible en cliquant sur l\u2019ic\u00f4ne de l\u2019assistant, elle permet de r\u00e9pondre aux questions les plus r\u00e9currentes<\/strong> et d\u2019\u00eatre une biblioth\u00e8que de vos process<\/strong>.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/shortways.com\/wp-content\/uploads\/2022\/03\/Bulles-de-notification-SAP-SuccessFactors.png” title_text=”Bulles de notification SAP SuccessFactors” _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Elle se pr\u00e9sente soit sous la forme d\u2019une grande bulle apparaissant \u00e0 l\u2019ouverture de l\u2019application, puis disponible dans l\u2019assistant, soit simplement dans l\u2019assistant sous l\u2019onglet des\u00a0<\/span>\u00ab\u202f<\/span>Nouvelles<\/span>\u202f\u00bb<\/span>. Elle permet d’informer l’utilisateur de nouveaut\u00e9s<\/strong> sur son application.<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/shortways.com\/wp-content\/uploads\/2022\/03\/Aide-contextuelle-SAP-SuccessFactors.png” title_text=”Aide contextuelle SAP SuccessFactors” _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Si<\/span>\u00a0des aides contextuelles sont param\u00e9tr\u00e9es,\u00a0<\/span>l\u2019utilisateur pourra voir appara\u00eetre un petit\u00a0<\/span>\u00ab\u202f<\/span>i<\/span>\u202f\u00bb<\/span>\u00a0\u00e0 c\u00f4t\u00e9 des mots-cl\u00e9s \/<\/span>\u00a0titres de champs de l\u2019application<\/span>\u00a0<\/span>surlign\u00e9s en vert lors<\/span>qu\u2019il les survolera avec sa souris. Elle donne par exemple des d\u00e9finitions sur les listes de valeurs<\/strong>.<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/shortways.com\/wp-content\/uploads\/2022\/03\/Barre-de-recherche-SAP-SuccessFactors.png” title_text=”Barre de recherche SAP SuccessFactors” _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n La ba<\/span>rre de recherche n\u2019est pas u<\/span>ne fonctionnalit\u00e9 en elle-m\u00eame, mais plut\u00f4t un outil\u00a0<\/strong><\/span>ergonomique<\/strong>\u00a0<\/span>toujours pr\u00e9sent dans l\u2019assistant<\/span>\u00a0permettant de retrouver toutes les fonctionnalit\u00e9s<\/strong> disponibles\u00a0<\/span>en rapport avec les mots-cl\u00e9s tap\u00e9s.<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”0px||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/shortways.com\/fr\/fonctionnalites-shortways-assistant\/” url_new_window=”on” button_text=”Voir les fonctionnalit\u00e9s en action” button_alignment=”center” _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_text_size=”14px” button_text_color=”#ffffff” button_bg_color=”#38abdd” button_bg_color_gradient_stops=”#2d68e5 0%|#29c4a9 100%” button_bg_color_gradient_start=”#2d68e5″ button_border_width=”0px” button_border_radius=”100px” button_letter_spacing=”0px” button_icon=”9||divi||400″ box_shadow_style=”preset1″ box_shadow_spread=”3px” box_shadow_color=”#1780af” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/shortways.com\/wp-content\/uploads\/2021\/01\/Heart-Checkmark-1.png” title_text=”Code free” align=”center” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Et tout \u00e7a, toujours\u00a0<\/span><\/span>sans\u00a0<\/span><\/span>avoir \u00e0 saisir de\u00a0<\/span><\/span><\/strong><\/span>code ou formules<\/strong><\/span> compliqu\u00e9es de votre c\u00f4t\u00e9,\u00a0<\/span><\/span>ni<\/span><\/span>\u00a0d\u2019organiser de grands calendriers de production\u00a0<\/span><\/span><\/strong><\/span>de contenus<\/strong><\/span> de la part de vos \u00e9quipes\u00a0<\/span><\/span>support<\/span><\/span>, c<\/span><\/span>ar on peut produire du contenu tr\u00e8s rapidement en quelques minutes et le diffuser en temps\u00a0<\/strong><\/span><\/span>r\u00e9el<\/strong> !<\/span><\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider color=”#00d2d6″ divider_weight=”4px” _builder_version=”4.16″ _module_preset=”default” width=”5%” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”||21px|||” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Maintenant, vous devez vous demander :\u00a0quelle fonctionnalit\u00e9 dois-je utiliser ?<\/em><\/strong><\/p>\n Toutes les fonctionnalit\u00e9s sont utiles,\u00a0<\/span>mais\u00a0<\/span>chacune<\/span>\u00a0<\/span>a sa<\/span>\u00a0pertinence propre.<\/span><\/p>\n Comment choisir la fonctionnalit\u00e9 ad\u00e9quate ? 3 questions principales \u00e0 se poser<\/span> :<\/span>\u00a0<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row module_id=”question-urgence” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_id=”question-urgence” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Tout d\u2019abord<\/span>\u202f<\/span>: quelle est l\u2019urgence\u00a0<\/span>de l\u2019information\u00a0<\/span>que vous devez\u00a0<\/span>faire passer ?<\/span><\/em><\/p>\n Si vous avez besoin de communiquer une\u00a0<\/span>information urgente<\/span><\/span><\/b>,\u00a0<\/span>ou encore\u00a0<\/span>montrer un changement<\/span><\/b>\u00a0dans la saisie d\u2019un process,\u00a0<\/span>devant \u00eatre vu par tous\u00a0<\/span>les<\/span>\u00a0utilisateurs<\/span>\u00a0concern\u00e9s<\/span>, les fonctionnalit\u00e9s\u00a0sous\u00a0forme de bulles <\/span>sont les plus ad\u00e9quates<\/strong> :<\/span><\/p>\n En effet<\/span>, ces fonctionnalit\u00e9s peuvent \u00eatre param\u00e9tr\u00e9es pour \u00eatre jou\u00e9es<\/strong><\/span>\u00a0de fa\u00e7on obligatoire<\/strong> sur les \u00e9crans les plus adapt\u00e9s<\/span>, en plein \u00e9cran<\/span>, avec n\u00e9cessit\u00e9 de cliquer\u00a0<\/span>sur une case afin de ne plus la revoir \u00e0 la prochaine ouverture<\/span>.\u00a0<\/span>Le message est mis en valeur, l<\/span>\u2019utilisateur n\u2019a pas \u00e0 aller\u00a0<\/span>le chercher<\/span>, et vous pouvez mesurer gr\u00e2ce aux\u00a0dashboards\u00a0et statistiques les taux d\u2019ouverture<\/span>, nombre de pas-\u00e0-pas jou\u00e9s, …<\/span><\/p>\n \n S\u2019il s\u2019agit\u00a0<\/span>d\u2019<\/span><\/b>une simple\u00a0<\/span><\/b>information<\/b>\u00a0de<\/b>\u00a0<\/span>compl\u00e9ment et de renseignement<\/b><\/span>,\u00a0<\/span>n\u2019ayant pas besoin de s\u2019afficher en grand \u00e9cran\u00a0<\/span>\u00e0 chaque ouverture d\u2019un onglet,\u00a0<\/span>ne d\u00e9pendant pas d\u2019une information nouvelle, et dont\u00a0<\/span>l\u2019emploi<\/span>\u00a0est utile \u00e0 un moment pr\u00e9cis<\/strong><\/span>1. Les diff\u00e9rents choix de fonctionnalit\u00e9s d’une DAP<\/strong><\/span><\/h3>\n
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Le pas-\u00e0-pas \/ tour guid\u00e9 :<\/strong><\/span><\/em><\/span><\/h4>\n<\/li>\n<\/ul>\n
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La FAQ :<\/strong><\/span><\/em><\/span><\/h4>\n<\/li>\n<\/ul>\n
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La bulle de notification :<\/strong><\/span><\/em><\/span><\/h4>\n<\/li>\n<\/ul>\n
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L\u2019aide contextuelle :<\/strong><\/span><\/em><\/span><\/h4>\n<\/li>\n<\/ul>\n
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La\u00a0barre de recherche :<\/strong><\/span><\/em><\/span><\/h4>\n<\/li>\n<\/ul>\n
2. Quelle fonctionnalit\u00e9 pour quel usage ?<\/strong><\/span><\/h2>\n
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1. Quel<\/b>le est l\u2019urgence<\/b>\u202fde l’information\u00a0<\/b>?<\/b><\/em><\/h3>\n
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