﻿{"id":21064,"date":"2020-12-15T18:59:06","date_gmt":"2020-12-15T16:59:06","guid":{"rendered":"https:\/\/shortways.com\/?p=21064"},"modified":"2023-05-09T16:18:49","modified_gmt":"2023-05-09T15:18:49","slug":"aides-contextuelles","status":"publish","type":"post","link":"https:\/\/shortways.com\/fr\/blog\/shortways-assistant\/trucs-astuces\/aides-contextuelles\/","title":{"rendered":"Les trucs et astuces Shortways pour cr\u00e9er des aides contextuelles efficaces !"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; header_letter_spacing=&#8221;3px&#8221; header_2_font_size=&#8221;29px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #1780af;\"><strong>Nos trucs et astuces Shortways pour cr\u00e9er des aides contextuelles efficaces !<\/strong><\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; text_line_height=&#8221;0.3em&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span style=\"color: #1780af;\"><b><span style=\"text-decoration: underline;\">Points cl\u00e9s<\/span> :<\/b><\/span><\/p>\n<ul>\n<li><span style=\"font-size: 14px;\"><a href=\"#digitaliser-manuels\">Digitalisez vos manuels utilisateurs<\/a><\/span><\/li>\n<li><span style=\"font-size: 14px;\"><a href=\"#adapter-formations\">Adaptez vos modes de formation aux besoins actuels<\/a><\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 14px;\"><em>Avant de cr\u00e9er des aides contextuelles, il faut :<\/em><\/span><\/p>\n<ul>\n<li><span style=\"font-size: 14px;\"><a href=\"#recenser-besoins\">Recenser<\/a> les besoins de formation avec les \u00e9quipes m\u00e9tier<\/span><\/li>\n<li><span style=\"font-size: 14px;\"><a href=\"#etudier-demandes-support\">\u00c9tudier<\/a> les demandes re\u00e7ues par le support informatique<\/span><\/li>\n<li><span style=\"font-size: 14px;\"><a href=\"#anticiper-besoins\">Anticiper<\/a> les besoins et \u00e9volutions<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 14px;\"><em>Une aide contextuelle doit\u202f\u00eatre :<\/em><\/span><\/p>\n<ul>\n<li><span style=\"font-size: 14px;\"><a href=\"#pertinente\">Pertinente<\/a>\u00a0et utilis\u00e9e avec parcimonie<\/span><\/li>\n<li><span style=\"font-size: 14px;\"><a href=\"#courte\">Courte<\/a>, synth\u00e9tique et directive<\/span><\/li>\n<li><a href=\"#combiner-fonctionnalites\">Combin\u00e9e<\/a> aux autres fonctionnalit\u00e9s<\/li>\n<li><a href=\"#etre-visuellement-attractif-ergonomique\">V<\/a><span style=\"font-size: 14px;\" data-contrast=\"auto\"><a href=\"#etre-visuellement-attractif-ergonomique\">isuellement<\/a> attractive et ergonomique<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 14px;\"><em>Apr\u00e8s la cr\u00e9ation des aides contextuelles, il faut :<\/em><\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><span style=\"font-size: 14px;\"><a href=\"#mesurer-utilisation\">Mesurer<\/a>\u00a0leur utilisation<\/span><\/li>\n<li><a href=\"#mettre-a-jour\"><span style=\"font-size: 14px;\" data-contrast=\"auto\">Mettre<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">\u00a0\u00e0 jour<\/span><\/a><\/li>\n<li><span style=\"font-size: 14px;\" data-contrast=\"auto\">Demander<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">\u00a0des <a href=\"#demander-retours\">retours d\u2019exp\u00e9rience<\/a><\/span><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||30px||false|false&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_divider color=&#8221;#00d2d6&#8243; divider_weight=&#8221;4px&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; width=&#8221;5%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><span style=\"font-size: large; color: #1780af;\"><strong>Qu&#8217;est-ce qu&#8217;une aide contextuelle ?<\/strong><\/span><\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">Gr\u00e2ce \u00e0\u00a0<\/span><a href=\"https:\/\/shortways.com\/fr\/fonctionnalites-shortways-assistant\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">l\u2019Assistant Shortways<\/span><\/a><span data-contrast=\"auto\">, un<\/span><span data-contrast=\"auto\">e aide contextuelle\u00a0<\/span><span data-contrast=\"auto\">permet de\u00a0<\/span><span data-contrast=\"auto\"><span style=\"color: #1780af;\"><strong>donner acc\u00e8s \u00e0 vos utilisateurs en 1 clic \u00e0 du contenu de formation<\/strong><\/span> comme des\u202f<\/span><span data-contrast=\"auto\">liens vers des proc\u00e9dures,\u00a0<\/span><span data-contrast=\"auto\">des\u00a0<\/span><span data-contrast=\"auto\">documents<\/span><span data-contrast=\"auto\">, etc.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\" data-contrast=\"auto\">C\u2019est un bon moyen de<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">\u00a0<\/span><span style=\"color: #1780af;\"><strong><span style=\"font-size: 14px;\" data-contrast=\"auto\">documenter les\u00a0<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">lis<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">te<\/span><\/strong><\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\"><span style=\"color: #1780af;\"><strong>s de valeurs<\/strong><\/span>.<\/span><\/p>\n<blockquote>\n<p style=\"text-align: justify;\"><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">P<\/span><\/i><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">ar exemple : l<\/span><\/i><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">es<\/span><\/i><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">\u00a0cat\u00e9gories d\u2019achat<\/span><\/i><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">,<\/span><\/i><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">\u00a0nomenclatures, glossaire<\/span><\/i><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">s<\/span><\/i><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">\u00a0m\u00e9tier,\u00a0<\/span><\/i><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">codes d\u2019imputation<\/span><\/i><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">\u00a0dans un ERP,\u00a0<\/span><\/i><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">ou encore\u00a0<\/span><\/i><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">la liste des types de poste sur la fiche de cr\u00e9ation d\u2019un employ\u00e9 dans le SIRH.<\/span><\/i><\/p>\n<\/blockquote>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><span style=\"font-size: large; color: #1780af;\"><strong>Sous quelle forme se pr\u00e9sente une aide contextuelle dans l&#8217;application ?<\/strong><\/span><\/h3>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/shortways.com\/wp-content\/uploads\/2022\/03\/Aide-contextuelle-SAP-SuccessFactors.png&#8221; title_text=&#8221;Aide contextuelle SAP SuccessFactors&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; width=&#8221;80%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\"><strong>Contextuellement adapt\u00e9es<\/strong> au profil utilisateur et aux \u00e9crans <\/span><span data-contrast=\"auto\">disponibles<\/span><span data-contrast=\"auto\">, c<\/span><span data-contrast=\"auto\">es aides sont disponibles \u00e0 chaque fois que l\u2019utilisateur se trouve sur un \u00e9cran pour lequel des aides ont \u00e9t\u00e9 param\u00e9tr\u00e9es : <strong>en passant sa souris sur un mot-cl\u00e9, un petit \u00ab\u202fi\u202f\u00bb appara\u00eet indiquant qu\u2019une aide contextuelle est disponible<\/strong>.<\/span><\/p>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">Selon le param\u00e9trage de l&#8217;aide, l\u2019utilisateur n\u2019a alors qu\u2019\u00e0 passer sur le petit &#8220;i&#8221; ou cliquer dessus pour que l\u2019aide s\u2019ouvre dans l\u2019\u00e9cran sur lequel il se trouve, <\/span><span data-contrast=\"auto\">sous forme de bulle ne<\/span><span data-contrast=\"auto\">\u00a0g\u00ean<\/span><span data-contrast=\"auto\">ant pas<\/span><span data-contrast=\"auto\">\u00a0le reste de la page, et <strong>obtenir plus d\u2019informations sur l\u2019\u00e9l\u00e9ment souhait\u00e9<\/strong>, afin de compl\u00e9ter le champ en toute s\u00e9curit\u00e9 et autonomie.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/shortways.com\/wp-content\/uploads\/2022\/03\/Barre-de-recherche-SAP-SuccessFactors.png&#8221; title_text=&#8221;Barre de recherche SAP SuccessFactors&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\" style=\"font-size: 14px;\">L<\/span><span data-contrast=\"auto\" style=\"font-size: 14px;\">\u2019aide contextuelle<\/span><span data-contrast=\"auto\" style=\"font-size: 14px;\">\u00a0peut aussi \u00eatre retrouv\u00e9e facilement gr\u00e2ce \u00e0 la <strong>barre de recherche<\/strong>, \u00e0 tout moment.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\" data-contrast=\"auto\">Lorsqu\u2019un utilisateur n\u2019est pas\u00a0<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">s\u00fbr de la d\u00e9finition d\u2019un terme ou des choix de saisie disponibles pour ce champ, l\u2019aide contextuelle permet d<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">e l<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">\u2019<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">assister et<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">\u00a0lui<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">\u202fexpliquer vos donn\u00e9es, afin de <strong>standardiser leur saisie et \u00e9viter les erreurs<\/strong> ! En expliquant les donn\u00e9es au bon endroit, <strong>l\u2019utilisateur est rassur\u00e9 et fait les\u202fmeilleurs choix de saisie possibles<\/strong>.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_divider color=&#8221;#00d2d6&#8243; divider_weight=&#8221;4px&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; width=&#8221;5%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><span style=\"color: #1780af;\"><span style=\"font-size: 18px;\"><b>Pourquoi utiliser des aides contextuelles ?<\/b><\/span><\/span><\/h3>\n<p>[\/et_pb_text][et_pb_text module_id=&#8221;digitaliser-manuels&#8221; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h4><span style=\"color: #38abdd; font-size: medium;\"><b>1. Pour<\/b><b>\u00a0<\/b><b>d<\/b><b>igitalis<\/b><b>er vos manuels utilisateurs<\/b><b>\u00a0<\/b><b>sous<\/b><b>\u00a0forme de didacticiels interactifs<\/b><\/span><\/h4>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">Gr\u00e2ce aux\u00a0<\/span><span data-contrast=\"auto\">aides contextuelles<\/span><span data-contrast=\"auto\">, les\u00a0<\/span><a title=\"Visionnez notre webinaire sur la digitalisation des manuels\" href=\"https:\/\/shortways.com\/fr\/project\/comment-nos-clients-ont-digitalise-leurs-manuels-utilisateurs\/\" target=\"_blank\" rel=\"noopener\">manuels utilisateurs sont digitalis\u00e9s<\/a><span data-contrast=\"auto\">\u00a0sous\u00a0formes de\u00a0<\/span><span data-contrast=\"auto\">bulles d\u2019informations<\/span><span data-contrast=\"auto\">\u00a0au bon endroit, au bon moment.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">Ainsi,\u00a0<\/span><span data-contrast=\"auto\">les utilisateurs<\/span><span data-contrast=\"auto\">\u00a0n\u2019ont plus \u00e0 chercher la page indiquant les\u00a0<\/span><span data-contrast=\"auto\">possibilit\u00e9s de saisies<\/span><span data-contrast=\"auto\">,\u00a0<\/span><span data-contrast=\"auto\">ou demander de l\u2019aide au support ou \u00e0 leurs managers.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\" data-contrast=\"auto\">De plus, l<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">orsque les lois, process ou applications \u00e9voluent, vous pouvez\u00a0<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\"><strong>mettre \u00e0 jour<\/strong> les aides contextuelles plus facilement que les manuels PDF volumineux, <strong>et communiquer sur ces changements plus efficacement<\/strong>.<\/span><\/p>\n<blockquote>\n<p style=\"text-align: justify;\"><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">Par exemple<\/span><\/i><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">,<\/span><\/i><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">\u202f<\/span><\/i><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">en utilisant\u00a0<\/span><\/i><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">la combinaison suivante :<\/span><\/i><\/p>\n<p style=\"text-align: justify;\"><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">&#8211; Bulle de notification lors de l\u2019ouverture du logiciel m\u00e9tier<\/span><\/i><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">, p<\/span><\/i><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">our avertir l\u2019utilisateur lors de sa connexion des nouvelles r\u00e9glementations ou processus.<\/span><\/i><\/p>\n<p style=\"text-align: justify;\"><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">&#8211; Pas-\u00e0-pas<\/span><\/i><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">\u00a0\u00e0 l\u2019arriv\u00e9e sur l\u2019\u00e9cran o\u00f9 la nouveaut\u00e9 est en vigueur, dans le cas o\u00f9 tout ou une partie du processus aurait \u00e9t\u00e9 chang\u00e9e<\/span><\/i><\/p>\n<p style=\"text-align: justify;\"><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">&#8211; Aide contextuelle \u00e0 c\u00f4t\u00e9 des champs ayant subi\u00a0<\/span><\/i><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">une nouveaut\u00e9<\/span><\/i><\/p>\n<\/blockquote>\n<p style=\"text-align: justify;\">[\/et_pb_text][et_pb_text module_id=&#8221;adapter-formations&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4 style=\"text-align: justify;\"><b style=\"color: #38abdd; font-size: medium;\">2. Pour\u00a0<\/b><b style=\"color: #38abdd; font-size: medium;\">adapter vos modes de formation aux besoins actuels<\/b><\/h4>\n<p style=\"text-align: justify;\"><span class=\"TextRun SCXW209679207 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW209679207 BCX0\" data-ccp-parastyle=\"No Spacing\">L\u2019aide contextuelle<\/span><\/span><span class=\"TextRun SCXW209679207 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW209679207 BCX0\" data-ccp-parastyle=\"No Spacing\">\u00a0est une solution d\u2019adaptation aux\u00a0<\/span><\/span><a class=\"Hyperlink SCXW209679207 BCX0\" href=\"https:\/\/shortways.com\/fr\/project\/webinaire-la-formation-du-futur\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Visionnez notre webinaire sur la formation du futur\"><span class=\"TextRun Underlined SCXW209679207 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW209679207 BCX0\" data-ccp-charstyle=\"Hyperlink\">besoins de formation actuels<\/span><\/span><\/a><span class=\"TextRun Underlined SCXW209679207 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW209679207 BCX0\" data-ccp-charstyle=\"Hyperlink\"> :<\/span><\/span><span class=\"TextRun SCXW209679207 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW209679207 BCX0\" data-ccp-parastyle=\"No Spacing\">\u00a0la formation se fait \u00e0 distance, directement dans l\u2019interface. Pas besoin d\u2019arranger les plannings ou de faire d\u00e9placer les salari\u00e9s \u00e0 des formations en pr\u00e9sentiel \u00e0 chaque\u00a0<\/span><\/span><span class=\"TextRun SCXW209679207 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SpellingErrorV2 SCXW209679207 BCX0\" data-ccp-parastyle=\"No Spacing\">onboarding<\/span><\/span><span class=\"TextRun SCXW209679207 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW209679207 BCX0\" data-ccp-parastyle=\"No Spacing\">,\u00a0<\/span><\/span><span class=\"TextRun SCXW209679207 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW209679207 BCX0\" data-ccp-parastyle=\"No Spacing\">\u00e9volution de l\u2019application<\/span><\/span><span class=\"TextRun SCXW209679207 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW209679207 BCX0\" data-ccp-parastyle=\"No Spacing\">\u00a0ou des r\u00e9glementations<\/span><\/span><span class=\"TextRun SCXW209679207 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW209679207 BCX0\" data-ccp-parastyle=\"No Spacing\">.<\/span><\/span><\/p>\n<p style=\"text-align: justify;\"><span class=\"TextRun SCXW209679207 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW209679207 BCX0\" data-ccp-parastyle=\"No Spacing\">C\u2019est donc une formation adapt\u00e9e aux <strong>utilisateurs qui recherchent de plus en plus des solutions de formation \u00e0 la demande \u00ab\u202fall-in-one\u202f\u00bb directement int\u00e9gr\u00e9es<\/strong> <strong>dans leurs logiciels<\/strong>\u202f: ils apprennent en autonomie quand ils ont besoin, sans avoir \u00e0\u00a0<\/span><\/span><span class=\"TextRun SCXW209679207 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW209679207 BCX0\" data-ccp-parastyle=\"No Spacing\">quitter leur logiciel pour r\u00e9soudre leur probl\u00e8me.<\/span><\/span><\/p>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#00d2d6&#8243; divider_weight=&#8221;4px&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; width=&#8221;5%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><span style=\"font-size: large; color: #1780af;\"><strong>Comment cr\u00e9er des aides contextuelles efficaces ?<\/strong><\/span><\/h3>\n<p>[\/et_pb_text][et_pb_text module_id=&#8221;recenser-besoins&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><b><i>Avant : p<\/i><\/b><b><i>our \u00e9tablir la\u00a0<\/i><\/b><\/span><b><i><span data-contrast=\"auto\"><span style=\"color: #000000;\">liste d&#8217;aides contextuelles \u00e0 cr\u00e9er :<\/span>\u00a0<\/span><\/i><\/b><\/p>\n<h4 style=\"text-align: justify;\"><span style=\"color: rgba(255, 255, 255, 0);\"><span style=\"color: #38abdd; font-size: medium;\"><b>3. Recenser et mettre \u00e0 jour les besoins de formation<\/b><\/span><b style=\"font-size: 14px;\"><span style=\"color: #38abdd; font-size: medium;\">\u00a0avec les \u00e9quipes <\/span>m\u00e9tier<\/b><\/span><\/h4>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">L\u2019\u00e9tablissement d\u2019une liste d&#8217;aides contextuelles \u00e0 cr\u00e9er est la premi\u00e8re \u00e9tape. Il s\u2019agit de donner du contenu de formation sur les intitul\u00e9s de champs ou <strong>mots-cl\u00e9s<\/strong> exigeant une attention particuli\u00e8re, ou une liste de valeurs \u00e0 remplir bien pr\u00e9cises, afin de <strong>consolider les donn\u00e9es de fa\u00e7on structur\u00e9e et fiable<\/strong>.<\/span><\/p>\n<p style=\"text-align: justify;\"><strong style=\"font-size: 14px;\">Cartographier<\/strong><span style=\"font-size: 14px;\"> l\u2019application, les \u00e9crans et les diff\u00e9rents processus, permet d\u2019avoir une <\/span><strong style=\"font-size: 14px;\">vision globale des th\u00e8mes et champs<\/strong><span style=\"font-size: 14px;\"> de valeurs \u00e0 remplir, et d\u2019en d\u00e9gager les mots-cl\u00e9s importants sur lesquels des aides contextuelles seraient pertinentes.<\/span><\/p>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">Ensuite, il convient de <strong>valider avec les managers des business\u00a0units<\/strong>\u00a0utilisant ces \u00e9crans et processus, de la r\u00e9elle utilit\u00e9 d\u2019ajouter du contenu de formation sur ces mots : le champ \u00e0 remplir est-il libre, est-ce une s\u00e9lection de valeurs \u00e0 d\u00e9finir, \u2026 Et valider avec eux <strong>les informations devant appara\u00eetre<\/strong> sur l\u2019aide afin d\u2019\u00eatre parfaitement align\u00e9s avec les r\u00e9glementations et leurs besoins.<\/span><\/p>\n<p style=\"text-align: justify;\">[\/et_pb_text][et_pb_text module_id=&#8221;etudier-demandes-support&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4 style=\"text-align: justify;\"><b style=\"color: #38abdd; font-size: medium;\">4. \u00c9tudier les demandes\u00a0<\/b><b style=\"color: #38abdd; font-size: medium;\">re\u00e7ues par le<\/b><b style=\"color: #38abdd; font-size: medium;\">\u00a0support informatique<\/b><\/h4>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">Nous pouvons aussi nous appuyer sur les champs \u00e9tant le plus sujets \u00e0 des demandes d\u2019assistance en <strong>analysant les tickets re\u00e7us<\/strong> par le support informatique.<\/span><\/p>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">Une fois ces \u00e9l\u00e9ments identifi\u00e9s, nous pouvons <strong>indiquer aux managers qu\u2019il y a un besoin<\/strong> sur ces \u00e9l\u00e9ments, et <strong>valider le contenu<\/strong> \u00e0 proposer \u00e0 l\u2019utilisateur.<\/span><\/p>\n<p style=\"text-align: justify;\">[\/et_pb_text][et_pb_text module_id=&#8221;anticiper-besoins&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4 style=\"text-align: justify;\"><b style=\"color: #38abdd; font-size: medium;\">5. Anticiper les besoins et \u00e9volutions<\/b><\/h4>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">Enfin, que ce soit lors d\u2019une modification ou de la mise en place d\u2019un nouveau process,\u00a0<\/span><span data-contrast=\"auto\">ou encore d\u2019une nouvelle r\u00e9glementation modifiant la saisie des utilisateurs,\u00a0<\/span><span data-contrast=\"auto\">il faut <strong>anticiper les points de confusion<\/strong> des utilisateurs et <strong>cr\u00e9er du contenu en amont<\/strong> pour les \u00e9viter.<\/span><\/p>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">Il n\u2019est pas toujours facile de se mettre \u00e0 la place de chaque profil d\u2019utilisateur afin de d\u00e9tecter ces points. <strong>Interviewer<\/strong> <strong>des utilisateurs ou managers<\/strong>, ou encore <strong>faire tester les nouveaux processus \u00e0 des utilisateurs sans\u00a0<\/strong><\/span><span data-contrast=\"auto\"><strong>aides<\/strong> <strong>contextuelles<\/strong><\/span><span data-contrast=\"auto\"><strong>\u00a0<\/strong>pr\u00e9alables peut vous permettre de constater si un<\/span><span data-contrast=\"auto\">e aide<\/span><span data-contrast=\"auto\">\u00a0est n\u00e9cessaire afin de fiabiliser\u00a0<\/span><span data-contrast=\"auto\">les<\/span><span data-contrast=\"auto\">\u00a0saisie<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">\u202f: quelle liste de valeur porte \u00e0 confusion, quel niveau de d\u00e9tail<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">\u00e0 fournir dans l\u2019aide<\/span><span data-contrast=\"auto\">, &#8230;<\/span><\/p>\n<p style=\"text-align: justify;\">[\/et_pb_text][et_pb_text module_id=&#8221;pertinente&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 14px;\"><b><i>Pendant : conseils de cr\u00e9ation \u00e0 suivre :<\/i><\/b><\/span><\/p>\n<h4 style=\"text-align: justify;\"><span style=\"font-size: medium; color: #38abdd;\"><b>6. Ne pas d\u00e9finir tous les mots<\/b><\/span><\/h4>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">Tous les intitul\u00e9s de champs ne sont pas forc\u00e9ment \u00e0 d\u00e9finir<\/span><span data-contrast=\"auto\">, il faut utiliser les aides en compl\u00e9ment d\u2019information<\/span><span data-contrast=\"auto\">, et de fa\u00e7on <strong>pertinente<\/strong><\/span><span data-contrast=\"auto\">, afin de <strong>ne pas polluer l\u2019utilisateur de trop de possibilit\u00e9s<\/strong>.<\/span><\/p>\n<p style=\"text-align: justify;\">[\/et_pb_text][et_pb_text module_id=&#8221;courte&#8221; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px|||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h4 style=\"text-align: justify;\"><b style=\"color: #38abdd; font-size: medium;\">7. Ne pas faire de d\u00e9finitions trop longue<\/b><b style=\"color: #38abdd; font-size: medium;\">s<\/b><\/h4>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">N&#8217;ins\u00e9rez pas trop de texte ou de documents annexes \u00e0 lire afin d&#8217;expliquer vos donn\u00e9es, sauf exception. <strong>Soyez synth\u00e9tiques et directifs<\/strong>, allez \u00e0 l&#8217;essentiel pour ne pas perdre l&#8217;utilisateur.<\/span><\/p>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">\ud83d\udca1 <em><span style=\"text-decoration: underline;\">Exemple d&#8217;utilisation<\/span> : vous \u00eates sur votre ERP Finance \/ Achats afin de faire une demande de mat\u00e9riel. Au champ &#8220;Cat\u00e9gorie d&#8217;achat&#8221;, la liste est si longue que vous ne savez pas laquelle choisir. <a href=\"https:\/\/shortways.com\/fr\/project\/strategie-adoption-digitale-innovante-retour-experience-france-televisions\/\" target=\"_blank\" rel=\"noopener\">Notre client France T\u00e9l\u00e9visions a cr\u00e9\u00e9 une aide contextuelle<\/a> dans laquelle se trouve un lien hypertexte permettant \u00e0 l&#8217;utilisateur de t\u00e9l\u00e9charger le document complet d\u00e9finissant les cat\u00e9gories disponibles, et de faire le meilleur choix.<\/em><\/span><\/p>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">Comme toutes <a href=\"https:\/\/shortways.com\/fr\/fonctionnalites-shortways-assistant\/\" target=\"_blank\" rel=\"noopener\">nos autres fonctionnalit\u00e9s<\/a>, les aides contextuelles sont des <em>bulles<\/em>, et non pas des <em>pages<\/em> de texte. S&#8217;il y a trop d&#8217;informations sur une bulle d&#8217;aide l&#8217;utilisateur sera <strong>noy\u00e9 dans ce flot d&#8217;informations<\/strong>. Cela aura plusieurs cons\u00e9quences pour l&#8217;aide qui sera partiellement lue, mal lue ou <strong>mal comprise<\/strong>.<\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\" data-contrast=\"auto\">L\u2019utilisateur\u00a0<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">peut alors se dire que l<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">e champ \u00e0 remplir es<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">t trop compl<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">exe<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">. Il sera <strong>d\u00e9motiv\u00e9 et sera tent\u00e9\u00a0<\/strong><\/span><strong><span style=\"font-size: 14px;\" data-contrast=\"auto\">de fermer l\u2019aide<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">\u00a0en cours de\u00a0<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">lecture<\/span><\/strong><span style=\"font-size: 14px;\" data-contrast=\"auto\">\u00a0afin de\u00a0<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">remplir le champ\u00a0<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">par lui-m\u00eame, pouvant mener \u00e0 des <strong>erreurs de saisie<\/strong>. Erreurs que l\u2019on souhaite \u00e9viter afin de\u00a0<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">fiabiliser la qualit\u00e9 des donn\u00e9es<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">, d\u2019o\u00f9 la cr\u00e9ation des\u00a0<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">aides initiales<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">.<\/span><\/p>\n<blockquote>\n<p style=\"text-align: justify;\">\n<\/blockquote>\n<p style=\"text-align: justify;\">[\/et_pb_text][et_pb_text module_id=&#8221;combiner-fonctionnalites&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4 style=\"text-align: justify;\"><b style=\"color: #38abdd; font-size: medium;\">8. Combiner les fonctionnalit\u00e9s<\/b><\/h4>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">Si vous souhaitez d\u00e9finir une proc\u00e9dure dans son sens large, pr\u00e9voyez plut\u00f4t de renvoyer l\u2019utilisateur vers un document plus complet de <a href=\"https:\/\/shortways.com\/fr\/blog\/shortways-assistant\/trucs-astuces\/trucs-astuces-shortways-creer-faq-utilisateurs\/\">votre FAQ<\/a>, ou invitez-le \u00e0 voir le pas-\u00e0-pas\u00a0<\/span><span data-contrast=\"auto\">de l\u2019\u00e9cran.<\/span><\/p>\n<blockquote>\n<p style=\"text-align: justify;\">\n<\/blockquote>\n<p style=\"text-align: justify;\">\n<p>[\/et_pb_text][et_pb_text module_id=&#8221;etre-visuellement-attractif-ergonomique&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4 style=\"text-align: justify;\"><b style=\"color: #38abdd; font-size: medium;\">9. L&#8217;aide doit \u00eatre visuellement<\/b><b style=\"color: #38abdd; font-size: medium;\">\u00a0attractive<\/b><b style=\"color: #38abdd; font-size: medium;\">\u00a0et ergonomique<\/b><\/h4>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">Privil\u00e9giez un\u00a0<\/span><span data-contrast=\"auto\">texte<\/span><span data-contrast=\"auto\">\u00a0<strong>clair<\/strong><\/span><strong>,\u00a0synth\u00e9tique\u00a0et ordonn\u00e9<\/strong><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">plut\u00f4t que des phrases \u00e0 rallonge dans lesquelles l\u2019utilisateur va devoir une fois de plus comprendre la signification et la saisie, sauf exception.<\/span><\/p>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">Plut\u00f4t que des phrases, vous pouvez<\/span><span data-contrast=\"auto\">\u00a0utiliser\u00a0<\/span><span data-contrast=\"auto\">des\u00a0<\/span><strong>codes\u00a0<\/strong><span data-contrast=\"auto\">ou ajouter des <strong>liens<\/strong> vers des proc\u00e9dures, documents, \u2026\u00a0<\/span><span data-contrast=\"auto\">afin d\u2019\u00e9viter<\/span><span data-contrast=\"auto\">\u00a0les erreurs\u00a0<\/span><span data-contrast=\"auto\">de saisie ou d<\/span><span data-contrast=\"auto\">es doublons de donn\u00e9es<\/span><span data-contrast=\"auto\">\u00a0si chaque employ\u00e9 ne rentre pas les m\u00eames codes d\u2019usage pour une m\u00eame donn\u00e9e.<\/span><\/p>\n<blockquote>\n<p><i><span data-contrast=\"auto\">Par exemple, pour la saisie d\u2019une fiche employ\u00e9, au champ &#8220;Nature du contrat&#8221;, s<\/span><\/i><i><span data-contrast=\"auto\">aisir :<\/span><\/i><\/p>\n<p><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">CDD<\/span><\/i><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">\u00a0<\/span><\/i><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">pour un employ\u00e9 en CDD<\/span><\/i><\/p>\n<p><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">CDI\u00a0<\/span><\/i> <i style=\"font-size: 14px;\"><span data-contrast=\"auto\">pour\u00a0un employ\u00e9 en CDI<\/span><\/i><\/p>\n<p><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">ALT\u00a0<\/span><\/i> <i style=\"font-size: 14px;\"><span data-contrast=\"auto\">pour\u00a0alternant<\/span><\/i><\/p>\n<p><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">STA<\/span><\/i> <i style=\"font-size: 14px;\"><span data-contrast=\"auto\">pour\u00a0stagiaire<\/span><\/i><\/p>\n<p><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">INT<\/span><\/i> <i style=\"font-size: 14px;\"><span data-contrast=\"auto\">pour\u00a0<\/span><\/i><i style=\"font-size: 14px;\"><span data-contrast=\"auto\">int\u00e9rimaire<\/span><\/i><\/p>\n<\/blockquote>\n<p style=\"text-align: justify;\">[\/et_pb_text][et_pb_text module_id=&#8221;mesurer-utilisation&#8221; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 14px;\"><b><i>Apr\u00e8s : pour piloter leur utilisation :<\/i><\/b><\/span><\/p>\n<h4 style=\"text-align: justify;\"><span style=\"font-size: medium; color: #38abdd;\"><b>10. Mesurer leur utilisation<\/b><\/span><\/h4>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">La liste d\u2019aides contextuelles ayant pr\u00e9alablement \u00e9t\u00e9 cartographi\u00e9e en accord avec les besoins r\u00e9els d\u00e9finis par le support informatique et d\u2019autres employ\u00e9s utilisant l\u2019application, il est cependant n\u00e9cessaire de piloter leur utilisation, afin de s\u2019assurer de leur pertinence.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\" data-contrast=\"auto\">Avec\u00a0<\/span><a style=\"font-size: 14px;\" href=\"https:\/\/shortways.com\/fr\/fonctionnalites-shortways-assistant\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">l\u2019Assistant Shortways<\/span><\/a><span style=\"font-size: 14px;\" data-contrast=\"auto\">, il est possible pour les administrateurs de la plateforme d\u2019adoption digitale, d\u2019acc\u00e9der \u00e0 des\u00a0<a href=\"https:\/\/shortways.com\/fr\/blog\/shortways-assistant\/trucs-astuces\/comment-piloter-usage-dap\/\" target=\"_blank\" rel=\"noopener\"><strong>dashboards\u00a0et statistiques<\/strong><\/a> afin de mesurer l\u2019utilisation des aides.<\/span><\/p>\n<p style=\"text-align: justify;\">[\/et_pb_text][et_pb_text module_id=&#8221;mettre-a-jour&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4 style=\"text-align: justify;\"><b style=\"color: #38abdd; font-size: medium;\">11. Mettre \u00e0 jour<\/b><\/h4>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">Vous pourrez ainsi mesurer l\u2019utilisation des aides, d\u00e9cider de celles devant \u00eatre maintenues car beaucoup utilis\u00e9es, celles devant \u00eatre mises \u00e0 jour car le support informatique re\u00e7oit toujours des demandes sur ces process, ou en supprimer.<\/span><\/p>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">En cas d\u2019\u00e9volution des process, pas besoin de recommencer une aide contextuelle \u00e0 z\u00e9ro. Elles sont clonables et modifiables \u00e0 tout moment par les administrateurs.<\/span><\/p>\n<p style=\"text-align: justify;\">[\/et_pb_text][et_pb_text module_id=&#8221;demander-retours&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4 style=\"text-align: justify;\"><b style=\"color: #38abdd; font-size: medium;\">12. Demander des retours d\u2019exp\u00e9rience<\/b><\/h4>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">Aussi, vous pouvez demander un retour d\u2019exp\u00e9rience \u00e0 vos utilisateurs afin de proposer des <strong>axes d\u2019am\u00e9liorations<\/strong>.<\/span><\/p>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">N\u2019oubliez pas de <strong>communiquer sur les diff\u00e9rentes fonctionnalit\u00e9s<\/strong> offertes par votre plateforme d\u2019adoption digitale afin de maximiser son adoption par vos utilisateurs, et leur montrer que <strong>la solution \u00e0 leur interrogation est \u00e0 port\u00e9e de mains<\/strong>.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_divider color=&#8221;#00d2d6&#8243; divider_weight=&#8221;4px&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; width=&#8221;5%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><span style=\"font-size: large; color: #1780af;\"><strong>Comment cr\u00e9er un pas-\u00e0-pas dans l&#8217;application m\u00e9tier ?<\/strong><\/span><\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">Les administrateurs b\u00e9n\u00e9ficient de possibilit\u00e9s suppl\u00e9mentaires de cr\u00e9ation de fonctionnalit\u00e9s : aide contextuelle, pas-\u00e0-pas, ou encore FAQ.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\" data-contrast=\"auto\">Une fois sur l\u2019\u00e9cran sur lequel ils souhaitent ajouter une aide contextuelle, ils peuvent c<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">ommencer \u00e0 la param\u00e9trer : cliquer sur l&#8217;\u00e9l\u00e9ment \u00e0 c\u00f4t\u00e9 duquel la bulle doit appara\u00eetre,\u00a0<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">en personnaliser le f<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">ormat<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">\u00a0et<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">\u00a0<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">le contenu<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">, et dupliquer\u00a0<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">ces\u00a0<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">\u00e9tapes autant que\u00a0<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">n\u00e9cessaire<\/span><span style=\"font-size: 14px;\" data-contrast=\"auto\">.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]P<span data-contrast=\"auto\">our plus d\u2019informations sur ce<\/span><span data-contrast=\"auto\">t assistant virtuel\u00a0<\/span><span data-contrast=\"auto\">de formation utilisateur\u00a0<\/span><span data-contrast=\"auto\">int\u00e9gr\u00e9\u00a0<\/span><span data-contrast=\"auto\">\u00e0 vos outils<\/span><span data-contrast=\"auto\">,\u00a0<\/span><b><span data-contrast=\"auto\">contactez-nous !<\/span><\/b><br \/>\n[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/shortways.com\/fr\/demonstration\/&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Contactez-nous&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;16px&#8221; button_text_color=&#8221;#ffffff&#8221; button_bg_color=&#8221;#38abdd&#8221; button_bg_color_gradient_stops=&#8221;#2d68e5 0%|#29c4a9 100%&#8221; button_bg_color_gradient_start=&#8221;#2d68e5&#8243; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;100px&#8221; button_letter_spacing=&#8221;2px&#8221; button_icon=&#8221;&#x39;||divi||400&#8243; box_shadow_style=&#8221;preset1&#8243; box_shadow_spread=&#8221;3px&#8221; box_shadow_color=&#8221;#1780af&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;45px||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span style=\"color: #000000;\">\ud83d\udc49 <strong>Pour lire nos autres trucs &amp; astuces,<\/strong><strong>\u00a0<\/strong><strong>c<\/strong><strong>\u2019<\/strong><strong>est<span style=\"color: #1780af;\"> <a style=\"color: #1780af;\" href=\"https:\/\/shortways.com\/fr\/trucs-et-astuces-dap\/\" target=\"_blank\" rel=\"noopener\">ici<\/a><\/span> !<\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; width=&#8221;80%&#8221; width_tablet=&#8221;60%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<a href=\"https:\/\/content.shortways.com\/resume-aidescontextuelles?utm_source=&#038;utm_medium=&#038;utm_content=6270dff8d59cbc653371e6f6&#038;utm_campaign=plezi\"><img decoding=\"async\" src=\"https:\/\/i2.wp.com\/files.plezi.co\/p\/5f17f2d4f4208726cdaaaa43\/contents\/6270dff8d59cbc653371e6f6\/ctas\/627131bad59cbc653f71e670\/bouton-telechargement-contenu.png?w=1080&#038;ssl=1\" data-recalc-dims=\"1\"><\/a>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<a href=\"https:\/\/shortways.com\/fr\/abonnement-newsletter\/?utm_source=Site&#038;utm_medium=Trafic+direct&#038;utm_content=5ff438b0d59cbc58b22943b7&#038;utm_campaign=Inscription_newsletter\"><img decoding=\"async\" src=\"https:\/\/i1.wp.com\/files.plezi.co\/p\/5f17f2d4f4208726cdaaaa43\/contents\/5ff438b0d59cbc58b22943b7\/ctas\/5ff47428d59cbc58b2294fe1\/banniere-newsletter.png?w=1080&#038;ssl=1\" data-recalc-dims=\"1\"><\/a>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>D\u00e9couvrez nos trucs et astuces pour cr\u00e9er des aides contextuelles efficaces et fiabiliser vos donn\u00e9es sur vos logiciels m\u00e9tier !<\/p>\n","protected":false},"author":2,"featured_media":20983,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","cybocfi_hide_featured_image":"","spay_email":"","footnotes":""},"categories":[476],"tags":[481,492,483,479],"class_list":["post-21064","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trucs-astuces","tag-dap","tag-evaluation","tag-fonctionnalites","tag-trucs-et-astuces"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Trucs et astuces Shortways : cr\u00e9er des aides contextuelles<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez nos trucs et astuces pour cr\u00e9er des aides contextuelles efficaces et fiabiliser vos donn\u00e9es sur vos logiciels m\u00e9tier !\" \/>\n<meta name=\"robots\" content=\"index, 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