{"id":20854,"date":"2020-12-15T16:19:48","date_gmt":"2020-12-15T14:19:48","guid":{"rendered":"https:\/\/shortways.com\/?p=20854"},"modified":"2023-05-09T16:21:30","modified_gmt":"2023-05-09T15:21:30","slug":"capture-ecran-fonctionnalite-demandes-assistance","status":"publish","type":"post","link":"https:\/\/shortways.com\/fr\/blog\/shortways-assistant\/trucs-astuces\/capture-ecran-fonctionnalite-demandes-assistance\/","title":{"rendered":"\u00c7a vient de sortir : la fonctionnalit\u00e9 capture d&rsquo;\u00e9cran pour les demandes d&rsquo;assistance !"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||40px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_code _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<script src=\"https:\/\/fast.wistia.com\/embed\/medias\/stwlzm6s3i.jsonp\" async><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script><\/p>\n<div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative;\">\n<div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\"><span class=\"wistia_embed wistia_async_stwlzm6s3i popover=true popoverAnimateThumbnail=true videoFoam=true\" style=\"display:inline-block;height:100%;position:relative;width:100%\">\u00a0<\/span><\/div>\n<\/div>\n<p>[\/et_pb_code][et_pb_text _builder_version=\u00a0\u00bb4.20.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_2_font_size=\u00a0\u00bb28px\u00a0\u00bb custom_margin=\u00a0\u00bb||30px|||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"font-size: 26px; color: #1780af;\"><strong>D\u00e9couvrez notre nouvelle fonctionnalit\u00e9 Shortways pour les demandes d&rsquo;assistance : <\/strong><\/span><span style=\"font-size: 26px; color: #1780af;\"><strong>la capture d&rsquo;\u00e9cran<\/strong><\/span><\/h2>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #666666;\">Chez Shortways, l&rsquo;innovation et la r\u00e9activit\u00e9 font partie de nos valeurs cl\u00e9s.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #666666;\">C&rsquo;est pourquoi, afin de suivre les \u00e9volutions et satisfaire au mieux les demandes, notre \u00e9quipe de d\u00e9veloppeurs a fait <strong>\u00e9voluer notre fonctionnalit\u00e9 de demande d&rsquo;assistance<\/strong>, pour des <strong>demandes<\/strong> toujours plus <strong>qualifi\u00e9es<\/strong>, des <strong>r\u00e9ponses<\/strong> toujours plus <strong>rapides<\/strong>, et des <strong>utilisateurs<\/strong> toujours plus <strong>satisfaits<\/strong>\u00a0<strong>et performants<\/strong> !<\/span><\/p>\n<h3><span style=\"color: #1780af; font-size: large;\"><strong>En quoi consiste cette nouvelle fonctionnalit\u00e9 de capture d&rsquo;\u00e9cran ?<\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\">En effet, il y a quelques mois, nous vous faisions part de la sortie de notre toute derni\u00e8re fonctionnalit\u00e9 : le <a href=\"https:\/\/shortways.com\/fr\/blog\/non-classee\/request-assistance\/\" target=\"_blank\" rel=\"noopener\">Request Assistance<\/a>, gr\u00e2ce \u00e0 laquelle les utilisateurs pouvaient d\u00e9sormais saisir une <strong>demande d&rsquo;assistance directement depuis leur application m\u00e9tier<\/strong>, et ce <strong>sans changer de fen\u00eatre<\/strong>.<\/p>\n<p style=\"text-align: justify;\">Ainsi, si l&rsquo;utilisateur n&rsquo;avait pas trouv\u00e9 la r\u00e9ponse \u00e0 sa question gr\u00e2ce <a href=\"https:\/\/shortways.com\/fr\/fonctionnalites-shortways-assistant\/\" target=\"_blank\" rel=\"noopener\">aux autres fonctionnalit\u00e9s<\/a> disponibles comme les pas-\u00e0-pas, l&rsquo;aide contextuelle ou encore la FAQ, il lui suffisait de cliquer sur l&rsquo;enveloppe en haut de la fen\u00eatre de l&rsquo;Assistant Shortways afin de remplir un formulaire, envoy\u00e9 par mail \u00e0 l&rsquo;\u00e9quipe support ou l&rsquo;outil ITSM de ticketing.<\/p>\n<p style=\"text-align: justify;\">D\u00e9sormais, l&rsquo;utilisateur peut \u00e9galement prendre une\u00a0<strong>capture d&rsquo;\u00e9cran de son \u00e9cran et l&rsquo;\u00e9diter<\/strong>, en cliquant sur l&rsquo;ic\u00f4ne appareil photo bleue dans l&rsquo;espace de r\u00e9daction de sa demande d&rsquo;assistance. La <strong>demande<\/strong> <strong>envoy\u00e9e<\/strong> au support est toujours <strong>contextualis\u00e9e selon l&rsquo;\u00e9cran, le profil et la langue<\/strong> de l&rsquo;utilisateur, mais avec la capture d&rsquo;\u00e9cran en pi\u00e8ce jointe en plus.<\/p>\n<h3><span style=\"color: #1780af; font-size: large;\"><strong>Quels sont les b\u00e9n\u00e9fices ?<\/strong><\/span><\/h3>\n<p><strong>Une image vaut souvent mieux que mille mots, surtout lorsqu&rsquo;il s&rsquo;agit de contextualiser une demande !<\/strong><\/p>\n<p><span style=\"font-size: 14px; text-align: justify;\">Vos utilisateurs ne sont pas toujours des experts techniques, et ne savent pas toujours de quelles informations le support applicatif dispose ou a besoin afin de traiter une demande.<\/span><\/p>\n<p><span style=\"font-size: 14px; text-align: justify;\">Gr\u00e2ce \u00e0 la capture d&rsquo;\u00e9cran, dites <\/span><strong style=\"font-size: 14px; text-align: justify;\">adieu aux explications incompl\u00e8tes ou approximatives <\/strong><span style=\"font-size: 14px; text-align: justify;\">!<\/span><\/p>\n<p><span style=\"font-size: 14px; text-align: justify;\">Cette demande d&rsquo;assistance<\/span><strong style=\"font-size: 14px; text-align: justify;\"> facile et rapide \u00e0 envoyer <\/strong><span style=\"font-size: 14px; text-align: justify;\">pour les utilisateurs permet \u00e9galement au\u00a0<\/span><span style=\"font-size: 14px; text-align: justify;\">support de gagner en <span style=\"color: #1780af;\"><strong>rapidit\u00e9 et efficacit\u00e9 de traitement des demandes<\/strong><\/span> : avec la capture d&rsquo;\u00e9cran, votre \u00e9quipe comprend la source de l&rsquo;interrogation et peut y r\u00e9pondre d\u00e8s le premier contact, <strong>r\u00e9duisant<\/strong> ainsi les nombreux <strong>allers-retours chronophages de qualification<\/strong> des demandes.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><strong><span style=\"color: #000000;\"><span style=\"text-decoration: underline;\">Pour r\u00e9sumer, gr\u00e2ce \u00e0 cette fonctionnalit\u00e9, vous<\/span> :<\/span><\/strong><\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"color: #1780af;\"><strong>canalisez les demandes de support<\/strong><\/span>,<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #1780af;\"><strong>fluidifiez le support applicatif<\/strong><\/span>,<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #1780af;\"><strong>am\u00e9liorez la satisfaction<\/strong><\/span> des utilisateurs<\/li>\n<li style=\"text-align: justify;\">ainsi que la <span style=\"color: #1780af;\"><strong>r\u00e9putation de votre \u00e9quipe support<\/strong><\/span>.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_button button_url=\u00a0\u00bbhttps:\/\/shortways.com\/fr\/demonstration\/\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb button_text=\u00a0\u00bbContactez-nous pour voir une d\u00e9monstration live !\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb15px\u00a0\u00bb button_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb button_bg_color=\u00a0\u00bb#1780af\u00a0\u00bb button_bg_color_gradient_direction=\u00a0\u00bb89deg\u00a0\u00bb button_bg_color_gradient_stops=\u00a0\u00bb#0000F2 29%|#38abdd 60%\u00a0\u00bb button_bg_color_gradient_start=\u00a0\u00bb#0000F2&Prime; button_bg_color_gradient_start_position=\u00a0\u00bb29%\u00a0\u00bb button_bg_color_gradient_end=\u00a0\u00bb#38abdd\u00a0\u00bb button_bg_color_gradient_end_position=\u00a0\u00bb60%\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_border_radius=\u00a0\u00bb32px\u00a0\u00bb button_icon=\u00a0\u00bb&#x39;||divi||400&Prime; custom_margin=\u00a0\u00bb-30px|||||\u00a0\u00bb box_shadow_style=\u00a0\u00bbpreset1&Prime; box_shadow_color=\u00a0\u00bb#179fb7&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_button][et_pb_code _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb90%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<a href=\"https:\/\/shortways.com\/fr\/abonnement-newsletter\/?utm_source=Site&#038;utm_medium=Trafic+direct&#038;utm_content=5ff438b0d59cbc58b22943b7&#038;utm_campaign=Inscription_newsletter\"><img decoding=\"async\" src=\"https:\/\/files.plezi.co\/p\/5f17f2d4f4208726cdaaaa43\/contents\/5ff438b0d59cbc58b22943b7\/ctas\/5ff458cbd59cbc58b22949f9\/banniere-newsletter.png\"><\/a>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Elle est l\u00e0 : la fonctionnalit\u00e9 capture d&rsquo;\u00e9cran pour les demandes d&rsquo;assistance Shortways ! D\u00e9couvrez-la dans cet article !<\/p>\n","protected":false},"author":2,"featured_media":21713,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","cybocfi_hide_featured_image":"","footnotes":""},"categories":[476],"tags":[481,493,483,489,479],"class_list":["post-20854","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trucs-astuces","tag-dap","tag-decouverte","tag-fonctionnalites","tag-nouveaute","tag-trucs-et-astuces"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>La capture d&#039;\u00e9cran Shortways pour les demandes d&#039;assistance<\/title>\n<meta name=\"description\" content=\"Elle est l\u00e0 : la fonctionnalit\u00e9 capture d&#039;\u00e9cran pour les demandes d&#039;assistance Shortways ! 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