{"id":12867,"date":"2017-11-03T15:25:54","date_gmt":"2017-11-03T13:25:54","guid":{"rendered":"http:\/\/shortways.com\/fr\/?p=12867"},"modified":"2022-01-06T15:07:28","modified_gmt":"2022-01-06T13:07:28","slug":"retour-experience-client-shortways-transformation-finance-achats","status":"publish","type":"post","link":"https:\/\/shortways.com\/fr\/blog\/paroles-experts\/retour-experience-client-shortways-transformation-finance-achats\/","title":{"rendered":"Retour d’exp\u00e9rience client : Shortways permet de diviser par 10 le nombre d’appels vers le support en 3 mois !"},"content":{"rendered":"

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Le mois dernier, nous \u00e9tions tr\u00e8s heureux de\u00a0vous accueillir pour \u00e9changer sur un nouveau Retour d’Exp\u00e9rience Client ! Vous \u00e9tiez nombreux \u00e0 nous avoir rejoint le temps d’un petit d\u00e9jeuner pour \u00e9changer sur vos projets mais aussi et surtout pour \u00e9couter le t\u00e9moignage d’un de nos clients sur sa Transformation Achats & Finance et la fa\u00e7on dont Shortways les accompagne.<\/p>\n

Pour ceux qui n’ont pu \u00eatre pr\u00e9sents parmi nous, retour en quelques lignes sur le projet de notre client, grande entreprise du CAC 40.<\/p>\n

[\/et_pb_text][et_pb_text admin_label=”Text” _builder_version=”4.9.10″ text_font_size=”16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]<\/p>\n

Transformation Fonction Finance & Achats<\/span><\/strong><\/h2>\n

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Dans le cadre de la Transformation de sa Fonction Finance & Achats, notre client d\u00e9ploie un nouvel ERP.<\/p>\n

Un projet innovant qui conduit\u00a0cette grande entreprise \u00e0 d\u00e9finir une strat\u00e9gie de formation et d\u2019accompagnement ax\u00e9e sur les utilisateurs et l\u2019exp\u00e9rience employ\u00e9.<\/p>\n

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La solution Shortways :\u00a0un dispositif d\u2019aide efficace d\u2019aide au d\u00e9ploiement<\/span><\/strong><\/h2>\n

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Dans cette d\u00e9marche, cette Grande Entreprise\u00a0a retenue Shortways pour accompagner\u00a0plus de 5000 collaborateurs en charge des demandes d\u2019achat.<\/p>\n

Avec les\u00a0Pas-\u00e0-pas et l\u2019Aide Contextuelle de la solution Shortways, directement int\u00e9gr\u00e9e dans leur ERP, les collaborateurs de cette Grande Entreprise re\u00e7oivent en temps r\u00e9el de l\u2019information pour r\u00e9aliser leurs transactions sans difficult\u00e9s ni assistance.<\/p>\n

Shortways intervient alors comme une solution\u00a0de formation digitale qui vient compl\u00e9ter les dispositifs existants (formation pr\u00e9sentielle, elearning h\u00e9berg\u00e9s sur un LMS interne, vid\u00e9os etc.). Elle assure le support des utilisateurs gr\u00e2ce \u00e0 plus de 1.000 instructions contextuelles et 300 vid\u00e9os de formation.<\/p>\n

Un dispositif de formation livr\u00e9 cl\u00e9 en main, et disponible en moins de 10 jours !\u00a0<\/strong><\/p>\n

Une solution si rapidement adopt\u00e9e en interne que c’est notre client lui m\u00eame qui a pu nous faire une d\u00e9mo live, sur un vrai cas d’usage !<\/p>\n

\"Demo<\/p>\n

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10 fois moins d\u2019appels vers le support en 3 mois !<\/span><\/strong><\/h2>\n

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La solution Shortways permet de s\u00e9curiser la saisie des donn\u00e9es dans le nouvel\u00a0ERP : les collaborateurs de cette grande entreprise\u00a0acc\u00e8dent aux informations m\u00e9tier\u00a0dont ils ont besoin, au moment o\u00f9 ils en ont besoin.<\/p>\n

En choisissant\u00a0Shortways pour assister et accompagner leurs collaborateurs dans la prise en main et l\u2019utilisation de leur nouvel environnement de travail, cette Grande Entreprise a r\u00e9duit par 10 le nombre d\u2019appels vers le support !<\/p>\n

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Pour la Transformation de sa Fonction Finance & Achats, une Grande Entreprise choisit Shortways pour soutenir plus de 5000 collaborateurs<\/p>\n","protected":false},"author":2,"featured_media":12868,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","cybocfi_hide_featured_image":"yes","spay_email":"","footnotes":""},"categories":[506,500,513],"tags":[234],"class_list":["post-12867","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it","category-paroles-experts","category-transformation-digitale","tag-rex-client"],"yoast_head":"\nRetour Client : Shortways divise par 10 le nombre d'appels vers le support<\/title>\n<meta name=\"description\" content=\"Pour la Transformation de sa Fonction Finance & Achats, une Grande Entreprise choisit Shortways pour soutenir plus de 5000 collaborateurs\" \/>\n<meta name=\"robots\" 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