{"id":12706,"date":"2017-09-18T15:30:20","date_gmt":"2017-09-18T13:30:20","guid":{"rendered":"http:\/\/shortways.com\/fr\/?p=12706"},"modified":"2022-11-22T10:21:42","modified_gmt":"2022-11-22T09:21:42","slug":"deploiement-erp-erreurs-a-eviter","status":"publish","type":"post","link":"https:\/\/shortways.com\/fr\/blog\/actualite\/transformation-digitale\/deploiement-erp-erreurs-a-eviter\/","title":{"rendered":"D\u00e9ploiement ERP : 5 erreurs \u00e0 \u00e9viter"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n

D\u00e9ployer un nouvel ERP est un projet de grande envergure. Comme tout\u00a0projet de cette taille, les \u00e9quipes se heurtent souvent \u00e0 quelques obstacles. Customisations, points techniques, d\u00e9rapages calendaires, budg\u00e9taires : ils sont nombreux<\/a><\/span>. Souvent oubli\u00e9s des strat\u00e9gies de d\u00e9ploiement, les employ\u00e9s peuvent aussi constituer un\u00a0obstacle.<\/p>\n

R\u00e9sistance au changement, mauvaise appropriation du nouvel ERP<\/a>, sous utilisation de l’ERP, difficult\u00e9s \u00e0 ma\u00eetriser les nouveaux process etc : autant d’\u00e9l\u00e9ments susceptibles d’impacter tr\u00e8s fortement l’investissement r\u00e9alis\u00e9 dans l’acquisition de votre nouveau syst\u00e8me d’information.<\/p>\n

Focus sur les 5 probl\u00e8mes rencontr\u00e9s\u00a0quand vous d\u00e9ployez un ERP.<\/p>\n

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1.\u00a0Ne pas \u00eatre en phase avec les besoins utilisateurs\u00a0<\/span><\/strong><\/h2>\n

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Beaucoup de projets de d\u00e9ploiement ERP sont men\u00e9s par des \u00e9quipes IT. Et, bien souvent, les r\u00e9sultats fournis ne sont pas ceux attendus par les salari\u00e9s car ils ne correspondent pas \u00e0 leur besoin “m\u00e9tier”. Pour \u00e9viter cela, il est n\u00e9cessaire de savoir comment l’utilisateur final va interagir avec l’ERP, quels sont les processus qu’il va faire etc.<\/p>\n

\n

Matt Schuval, CEO of ERP consulting and implementation firm, Datix explique que\u00a0\u201cYour implementation team should design system processes with the actual end user in mind and how they interact with the software, not just the report that will be produced at the end\u201d.<\/em><\/p>\n<\/blockquote>\n

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2.\u00a0R\u00e9sistance au changement<\/span><\/strong><\/h2>\n

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On pense souvent, par erreur, que les nouveaux syst\u00e8mes d’informations d\u00e9ploy\u00e9s\u00a0sont facilement adopt\u00e9s par les utilisateurs car ils sont plus intuitifs, plus ergonomiques et designer de la meilleure fa\u00e7on qui soit. Pour autant, beaucoup d’utilisateurs\u00a0ont du mal \u00e0 se familiariser et \u00e0 travailler sur leur nouvel ERP. \u201cHumans like their routine, and they can be resistant to new software that will take them out of that”<\/em> affirme Matt Schuval.<\/p>\n

Pour palier \u00e0 cet obstacle, il est primordial\u00a0d\u2019embarquer les collaborateurs dans la strat\u00e9gie de l’entreprise. Il faut leur donner l’exemple, les convaincre, les s\u00e9duire et surtout les accompagner.\u00a0\u201cTo remedy this resistance, executive sponsors need to be thoroughly involved in onboarding and holding people accountable to training goals.\u201d.<\/em><\/p>\n

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3.\u00a0Manque d’information\u00a0& communication<\/span><\/strong><\/h2>\n

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Au d\u00e9ploiement d’un projet ERP, de nombreux changements op\u00e8rent. Des changements qui affectent tous les d\u00e9partements de l’entreprise : \u00e9quipe projet, IT, m\u00e9tier etc. Il n’est pas rare que ces d\u00e9partements aient du mal \u00e0 communiquer, \u00e0 se transmettre les informations, \u00e0 \u00e9changer en heure et en temps. Ceci entra\u00eenant de graves probl\u00e8mes dans l’avancement du projet.<\/p>\n

Pour \u00e9viter cela, il faut \u00e9changer et communiquer: o\u00f9 en est le projet ? pourquoi ? quelles sont les prochaines \u00e9tapes ? quelle est la deadline ? etc.<\/p>\n

\n

Steve Cox, group vice president of ERP and EPM product marketing chez Oracle explique : \u201cExplain the business goals as a whole, and explain how these goals may individually affect each department (..) Organizations should be as specific as possible, painting the picture for employees on how ERP solutions will enhance their role, day-to-day activities, and overall company worth.\u201d<\/em><\/p>\n<\/blockquote>\n

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4. Un manque de formation<\/span><\/strong><\/h2>\n

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Accompagner et former ses collaborateurs dans la mise en place d’un nouvel ERP doit \u00eatre un point cl\u00e9. Il ne s’agit pas simplement de former \u00e0 nouvel outil. Il s’agit \u00e9galement de les former \u00e0 de nouveaux usages.\u00a0En effet, en ayant investis des montants souvent cons\u00e9quents dans l’acquisition d’un ERP, il est inenvisageable d’\u00e9chouer dans la formation des collaborateurs. Auquel cas, les cons\u00e9quences sont dramatiques : rejet de l’outil par les utilisateurs, sous utilisation de l’ERP, mauvais utilisation de l’ERP, erreurs de saisie,\u00a0augmentation du nombre d’appels vers le support etc.<\/p>\n

Cette phase de formation et d’accompagnement est donc essentielle !<\/p>\n

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5. Un manque de\u00a0temps<\/span><\/strong><\/h2>\n

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Un des derniers obstacles rencontr\u00e9s\u00a0quand il s’agit d’embarquer des utilisateurs est le temps. \u201cGetting the go-live timing right can be difficult,\u201d<\/em> note Schuval. \u201cMany companies elect not to implement during a busy time of year due to lack of resource availability, but then they end up trying to go live right before or during that busy season.\u201d<\/em><\/p>\n

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Et vous, avez vous rencontr\u00e9 certains de ces obstacles ?<\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/shortways.com\/fr\/shortways-assistant-pour-les-erp-finance-achat\/” url_new_window=”on” button_text=”D\u00e9couvrez notre solution pour votre ERP” button_alignment=”center” _builder_version=”4.17.1″ _module_preset=”default” custom_button=”on” button_text_size=”18px” button_text_color=”#FFFFFF” button_bg_color=”#38ABDD” button_border_width=”0px” button_border_radius=”100px” button_icon=”9||divi||400″ box_shadow_style=”preset1″ box_shadow_color=”#1780AF” global_colors_info=”{}”][\/et_pb_button][et_pb_text admin_label=”Text” _builder_version=”4.16″ text_font_size=”13px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n

Source<\/em> :\u00a0http:\/\/it.toolbox.com\/blogs\/inside-erp\/five-erp-onboarding-mistakes-to-avoid-77120<\/a><\/p>\n

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D\u00e9ployer un nouvel ERP est un projet de grande envergure. Comme tout\u00a0projet de cette taille, les \u00e9quipes se heurtent souvent \u00e0 quelques obstacles. Customisations, points techniques, d\u00e9rapages calendaires, budg\u00e9taires : ils sont nombreux. Souvent oubli\u00e9s des strat\u00e9gies de d\u00e9ploiement, les employ\u00e9s peuvent aussi constituer un\u00a0obstacle. R\u00e9sistance au changement, mauvaise appropriation du nouvel ERP, sous utilisation […]<\/p>\n","protected":false},"author":2,"featured_media":12711,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","cybocfi_hide_featured_image":"","spay_email":"","footnotes":""},"categories":[506,513],"tags":[2788],"class_list":["post-12706","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it","category-transformation-digitale","tag-deploiement-erp-fr"],"yoast_head":"\nD\u00e9ploiement ERP : 5 erreurs \u00e0 \u00e9viter - Shortways<\/title>\n<meta name=\"description\" content=\"D\u00e9ployer un nouvel ERP est un projet de grande envergure. 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