{"id":8646,"date":"2013-12-16T14:08:15","date_gmt":"2013-12-16T14:08:15","guid":{"rendered":"http:\/\/shortways.com\/?page_id=129"},"modified":"2026-04-14T12:41:01","modified_gmt":"2026-04-14T11:41:01","slug":"clients","status":"publish","type":"page","link":"https:\/\/shortways.com\/fr\/clients\/","title":{"rendered":"Clients"},"content":{"rendered":"

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Nos clients, utilisateurs de la solution Shortways<\/h1>\n

 <\/p>\n

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Nos clients parlent de leur projet avec Shortways<\/h2>\n

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Gr\u00e2ce au succ\u00e8s de Shortways sur le d\u00e9ploiement Oracle, il a \u00e9t\u00e9 d\u00e9cid\u00e9 de le d\u00e9ployer sur un autre outil. L’utilisation de Shortways \u00e9tait une \u00e9vidence pour nous.<\/p>\n

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Shortways contribue \u00e0 r\u00e9pondre rapidement aux questions terrain sur l\u2019outil, \u00e0 un meilleur accompagnement et une meilleure compr\u00e9hension et utilisation de l\u2019outil.<\/p>\n

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En offrant la possibilit\u00e9 de capter automatiquement des donn\u00e9es sur l\u2019\u00e9cran de l\u2019utilisateur, et en lui \u00e9pargnant de les saisir, Smart Ticketing permet \u00e0 notre \u00e9quipe support d\u2019obtenir des tickets plus qualitatifs. C\u2019est vraiment l\u2019argument final qui l\u2019a emport\u00e9.<\/p>\n

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Ce qui a vraiment fait la diff\u00e9rence sur ce projet, nous permettant de gagner du temps et d\u2019\u00eatre extr\u00eamement efficaces, c\u2019est la r\u00e9activit\u00e9 de l\u2019\u00e9quipe Shortways.\u00a0Que ce soit notre consultante attitr\u00e9e ou un membre de l\u2019\u00e9quipe technique : personne n\u2019a jamais h\u00e9sit\u00e9 \u00e0 refaire une ligne de code ou \u00e0 reparam\u00e9trer quelque chose pour nous, afin que tout soit vraiment parfait et conforme \u00e0 nos attentes.<\/p>\n

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Les assistants digitaux peuvent faire beaucoup de choses, mais les alimenter repr\u00e9sente beaucoup d’investissement et de temps. Arriver avec une solution comme Shortways et son Starter Kit d’aides que l’on n’a plus qu’\u00e0 enrichir au fur et \u00e0 mesure en cr\u00e9ant des contenus sp\u00e9cifiques est un gage d’assurance tr\u00e8s important.<\/p>\n

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L\u2019assistant Shortways est un outil facile \u00e0 prendre en main et intuitif. De plus, l\u2019\u00e9quipe Shortways est disponible et nous avons \u00e9t\u00e9 tr\u00e8s bien accompagn\u00e9s.<\/p>\n

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La plateforme Shortways nous a beaucoup aid\u00e9s dans l\u2019accompagnement au changement. Nous nous sommes am\u00e9lior\u00e9s en continu sur l\u2019information transmise aux utilisateurs \u00e0 leur arriv\u00e9e, avec l\u2019\u00e9laboration d\u2019une documentation expliquant les processus \u00e0 suivre de mani\u00e8re tr\u00e8s d\u00e9taill\u00e9e.<\/p>\n

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Notre enjeu \u00e9tait de r\u00e9ussir le d\u00e9ploiement de COL\u2019T aupr\u00e8s de l\u2019ensemble de nos salari\u00e9s et Shortways a largement contribu\u00e9 \u00e0 cette r\u00e9ussite : le bilan est tr\u00e8s positif !
Apr\u00e8s 1 an d’utilisation, en investissant 6\u20ac par salari\u00e9 dans l’assistant, GRTgaz a r\u00e9alis\u00e9 440\u20ac d’\u00e9conomies par salari\u00e9 et valoris\u00e9 970 heures par gestionnaire.<\/p>\n

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Shortways\u00a0<\/span><\/span>est<\/span><\/span>\u00a0simple\u00a0<\/span><\/span>d\u2019utilisation<\/span><\/span>, et\u00a0<\/span><\/span>sa<\/span><\/span>\u00a0<\/span><\/span>prise<\/span><\/span>\u00a0<\/span><\/span>en<\/span><\/span>\u00a0main par les\u00a0<\/span><\/span>administrateurs<\/span><\/span>\u00a0<\/span><\/span>est<\/span><\/span>\u00a0<\/span><\/span>rapide<\/span><\/span>.\u00a0<\/span><\/span>L\u2019\u00c9quipe<\/span><\/span>\u00a0<\/span><\/span>Shortways a\u00a0<\/span><\/span>\u00e9t\u00e9<\/span><\/span>\u00a0<\/span><\/span>omnipr\u00e9sente<\/span><\/span>\u00a0<\/span><\/span>afin<\/span><\/span>\u00a0de\u00a0<\/span><\/span>nous\u00a0<\/span><\/span>apporter<\/span><\/span>\u00a0un\u00a0<\/span><\/span>support et un\u00a0<\/span><\/span>accompagnement<\/span><\/span>\u00a0tr\u00e8s\u00a0<\/span><\/span>efficace<\/span>\u00a0pour nous\u00a0<\/span><\/span>mettre le pied \u00e0 l\u2019\u00e9trier\u00a0<\/span><\/span>sur le\u00a0<\/span><\/span>produit<\/span><\/span>.<\/span><\/span><\/p>\n

[\/et_pb_testimonial][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3″ _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_button button_url=\u00a0\u00bbhttps:\/\/shortways.com\/fr\/business-case-igpde\/\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb button_text=\u00a0\u00bbAccompagner les agents dans leur nouvel outil – Cegid Talentsoft\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb16px\u00a0\u00bb button_bg_use_color_gradient=\u00a0\u00bbon\u00a0\u00bb button_bg_color_gradient_direction=\u00a0\u00bb199deg\u00a0\u00bb button_bg_color_gradient_stops=\u00a0\u00bb#1780af 34%|#38abdd 65%\u00a0\u00bb button_bg_color_gradient_start=\u00a0\u00bb#1780af\u00a0\u00bb button_bg_color_gradient_start_position=\u00a0\u00bb34%\u00a0\u00bb button_bg_color_gradient_end=\u00a0\u00bb#38abdd\u00a0\u00bb button_bg_color_gradient_end_position=\u00a0\u00bb65%\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_border_radius=\u00a0\u00bb100px\u00a0\u00bb button_icon=\u00a0\u00bb5||divi||400″ background_layout=\u00a0\u00bbdark\u00a0\u00bb custom_margin=\u00a0\u00bb89px||89px||true|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb2_3,1_3″ _builder_version=\u00a0\u00bb4.16″ background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb2_3″ _builder_version=\u00a0\u00bb4.16″ custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_testimonial author=\u00a0\u00bbSt\u00e9phanie Paolozzi\u00a0\u00bb job_title=\u00a0\u00bbResponsable SIRH et R\u00e9mun\u00e9ration\u00a0\u00bb company_name=\u00a0\u00bbBouygues Telecom\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/www.bouyguestelecom.fr\/\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb portrait_url=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2022\/07\/Bouygues-Telecom.png\u00a0\u00bb company_name_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb _builder_version=\u00a0\u00bb4.17.1″ text_orientation=\u00a0\u00bbcenter\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb company_name__hover_enabled=\u00a0\u00bboff|desktop\u00a0\u00bb]<\/p>\n

La solution Shortways \u00e9tait top car nous pouvions faire plein de choses et elle r\u00e9pondait \u00e0 notre besoin donc nous n\u2019avons pas h\u00e9sit\u00e9 tr\u00e8s longtemps.<\/span><\/p>\n

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\n[\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb2_3,1_3″ _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb2_3″ _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_testimonial author=\u00a0\u00bbMagali Thomas\u00a0\u00bb job_title=\u00a0\u00bbConsultante Solutions senior\u00a0\u00bb company_name=\u00a0\u00bbOrange\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/www.orange.com\/fr\u00a0\u00bb portrait_url=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2021\/01\/logo-orange-3.png\u00a0\u00bb _builder_version=\u00a0\u00bb4.17.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Shortways a permis de former les utilisateurs lors du d\u00e9ploiement de l\u2019ERP gr\u00e2ce aux messages directement int\u00e9gr\u00e9s dans l\u2019ERP. Et aujourd\u2019hui d\u2019accompagner la prise en main de l\u2019outil des nouveaux utilisateurs.<\/p>\n

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Avec Shortways, la prise en main de notre nouvel outil s\u2019est faite avec succ\u00e8s malgr\u00e9 un contexte difficile et un planning tr\u00e8s serr\u00e9. Le pas \u00e0 pas a vraiment \u00e9t\u00e9 pl\u00e9biscit\u00e9 par les utilisateurs. Nous avons pu ensuite capitaliser sur notre assistant en b\u00e9n\u00e9ficiant des \u00e9volutions apport\u00e9es r\u00e9guli\u00e8rement par l\u2019\u00e9diteur.<\/p>\n

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Avec la crise sanitaire, quand on a su qu\u2019on allait d\u00e9ployer l\u2019application en mode distanciel, on s\u2019est dit que cet assistant digital serait le bon outil comme 1er contact avec les utilisateurs finaux [\u2026]. Shortways a ce c\u00f4t\u00e9 agile de l\u2019analyse des tickets renseign\u00e9s qui permet d\u2019\u00eatre r\u00e9actifs sur les demandes et de pouvoir mieux guider l\u2019utilisateur.<\/p>\n

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Gr\u00e2ce \u00e0 Shortways, nous avons une communication simple et directe vers tous les utilisateurs r\u00e9partis dans les diff\u00e9rentes soci\u00e9t\u00e9s du groupe VINCI !<\/p>\n

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Une solution de formation 100% digitale pour former nos utilisateurs au nouvel ERP !<\/p>\n

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Shortways\u00a0permet d’adopter une nouvelle fa\u00e7on de travailler, en am\u00e9liorant la productivit\u00e9 des collaborateurs et en capitalisant sur les connaissances.<\/p>\n

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La solution Shortways g\u00e9n\u00e8re des gains d\u2019efficacit\u00e9 consid\u00e9rables dans la diffusion et l\u2019appropriation du r\u00e9f\u00e9rentiel Groupe par les centaines d\u2019utilisateurs de notre plateforme de reporting qui b\u00e9n\u00e9ficient \u00e9galement d\u2019un nouveau support en ligne int\u00e9gr\u00e9 aux outils.<\/p>\n

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Shortways\u00a0permet une mont\u00e9e en autonomie des nouveaux arrivants, en les formant sans qu’ils se sentent noy\u00e9s<\/p>\n

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Vous avez des questions concernant notre solution ? Demandez-nous une d\u00e9mo !<\/strong><\/span><\/p>\n

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