{"id":39334,"date":"2024-05-28T08:00:04","date_gmt":"2024-05-28T07:00:04","guid":{"rendered":"https:\/\/shortways.com\/?page_id=39334"},"modified":"2025-08-19T15:25:25","modified_gmt":"2025-08-19T14:25:25","slug":"livre-blanc-adoption-sirh-support","status":"publish","type":"page","link":"https:\/\/shortways.com\/fr\/livre-blanc-adoption-sirh-support\/","title":{"rendered":"Livre Blanc : L&rsquo;adoption du SIRH dans les organisations &#8211; Focus sur le support utilisateur"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.24.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2024\/05\/Banniere-Livre-Blanc-Adoption-du-SIRH-focus-sur-le-support-utilisateurs.png\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.24.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bbMetropolis Extra Bold|600|||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb header_font=\u00a0\u00bbMetropolis Extra Bold|600|||||||\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb header_font_size=\u00a0\u00bb50px\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb38px\u00a0\u00bb header_font_size_phone=\u00a0\u00bb30px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb inline_fonts=\u00a0\u00bbMetropolis\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h1 style=\"text-align: center;\">L&rsquo;adoption du SIRH dans les organisations<\/h1>\n<h1 style=\"text-align: center;\">Focus sur le support utilisateur<\/h1>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_3,1_3,1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb|auto|-6px|auto||\u00a0\u00bb custom_padding=\u00a0\u00bb||30px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2024\/05\/Couverture-Livre-Blanc-Adoption-du-SIRH-focus-sur-le-support-utilisateur.png\u00a0\u00bb title_text=\u00a0\u00bbCouverture &#8211; Livre Blanc Adoption du SIRH focus sur le support utilisateur\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.17.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb inline_fonts=\u00a0\u00bbMetropolis Extra Bold,Metropolis\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #38abdd;\"><strong>Quel lien existe-t-il entre l&rsquo;efficacit\u00e9 du support utilisateur et l&rsquo;adoption du SIRH ?<\/strong><\/span><\/p>\n<p style=\"text-align: center;\">Ce Livre Blanc, en collaboration avec le Master SIRH de l\u2019Universit\u00e9 Paris I Panth\u00e9on-Sorbonne, mobilise les t\u00e9moignages de 21 professionnels RH et SIRH afin de r\u00e9pondre \u00e0 cette question.<\/p>\n<p style=\"text-align: center;\">Il y fait l&rsquo;analyse des <strong>freins \u00e0 l&rsquo;adoption du SIRH<\/strong>, et des impacts d&rsquo;une mauvaise adoption sur les organisations.<\/p>\n<p style=\"text-align: center;\">Un <strong>focus sur le support utilisateur<\/strong>\u00a0une fois le projet en phase de RUN est apport\u00e9.<\/p>\n<p style=\"text-align: center;\">Enfin, vous y d\u00e9couvrirez des <strong>bonnes pratiques et solutions<\/strong> \u00e0 mettre en place.<\/p>\n<p style=\"text-align: justify;\">\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||8px|||\u00a0\u00bb inline_fonts=\u00a0\u00bbMetropolis Extra Bold\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-family: 'Metropolis Extra Bold'; font-weight: normal; color: #000000; font-size: medium;\">T\u00e9l\u00e9chargez le Livre Blanc :<\/span><\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=\u00a0\u00bb4.24.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<form id=\"foss-664e00acd59cbc2297f56e4a\"><\/form>\n<p><script async src='https:\/\/api.plezi.co\/api\/v1\/web_forms\/scripts?tenant_id=5f17f2d4f4208726cdaaaa43&#038;form_id=5f17f2d6f4208726cdaaaad5&#038;form_version=3&#038;content_web_form_id=664e00acd59cbc2297f56e4a&#038;plz_lang=fr'><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||8px|||\u00a0\u00bb inline_fonts=\u00a0\u00bbMetropolis Extra Bold\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><span style=\"font-family: 'Metropolis Extra Bold'; font-weight: normal; color: #000000; font-size: medium;\">T\u00e9moignages \ud83d\udce3<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.24.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb inline_fonts=\u00a0\u00bbMetropolis Extra Bold\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p style=\"text-align: justify;\">Pour r\u00e9pondre \u00e0 cette probl\u00e9matique, 21 professionnels RH et SIRH t\u00e9moignent dans le Livre Blanc :<\/p>\n<p>[\/et_pb_text][et_pb_testimonial author=\u00a0\u00bbCandice Guillot\u00a0\u00bb job_title=\u00a0\u00bbHead of Employee Experience &#038; HR Performance\u00a0\u00bb company_name=\u00a0\u00bbTalan\u00a0\u00bb portrait_url=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2024\/05\/Candice-Guillot-Talan.jpg\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.2&Prime; text_orientation=\u00a0\u00bbcenter\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>La plus belle r\u00e9ussite pour nous, c&rsquo;est de constater l&rsquo;aboutissement des process et ce \u00e0 quoi ils servent. L\u2019adoption est mauvaise quand on n\u2019est pas bien accompagn\u00e9, qu\u2019on n\u2019a pas \u00e9cout\u00e9 et impliqu\u00e9 les bonnes personnes, ou que notre objectif initial n\u2019\u00e9tait pas clair. Une des priorit\u00e9s lors de la mise en place d&rsquo;outils digitaux, souvent oubli\u00e9e, est la gestion du changement et l&rsquo;accompagnement.<\/p>\n<p>[\/et_pb_testimonial][et_pb_testimonial author=\u00a0\u00bbGeoffroy Lacan\u00a0\u00bb job_title=\u00a0\u00bbDirecteur Digital RH\u00a0\u00bb company_name=\u00a0\u00bbVINCI Construction\u00a0\u00bb portrait_url=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2024\/05\/Geoffroy-Lacan-VINCI-Construction.jpg\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.2&Prime; text_orientation=\u00a0\u00bbcenter\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Le lien entre le support et l\u2019adoption des outils est (\u2026) un lien de r\u00e9putation. Apporter une r\u00e9ponse \u00e0 l\u2019utilisateur rapidement permet aux outils SIRH de gagner en cr\u00e9dibilit\u00e9.<\/p>\n<p>[\/et_pb_testimonial][et_pb_testimonial author=\u00a0\u00bbChlo\u00e9 Longuet\u00a0\u00bb job_title=\u00a0\u00bbCharg\u00e9e de projets SIRH et d\u2019\u00e9tudes RH\u00a0\u00bb company_name=\u00a0\u00bbGRTgaz\u00a0\u00bb portrait_url=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2023\/09\/Chloe-Longuet.png\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\">Il y a une part individuelle. On va avoir des personnes ayant de l\u2019app\u00e9tence pour les outils informatiques, sans difficult\u00e9 \u00e0 prendre en main un nouvel outil et qui vont vite s\u2019y faire. Et d\u2019autres pour qui \u00e7a va \u00eatre un peu plus compliqu\u00e9. Le changement d\u2019outil a \u00e9t\u00e9 une source d\u2019inqui\u00e9tude pour beaucoup de personnes, notamment les salari\u00e9s plut\u00f4t terrain, qui ne sont pas syst\u00e9matiquement sur les outils informatiques, et doivent s\u2019y connecter ponctuellement pour effectuer certaines saisies.<\/p>\n<p>[\/et_pb_testimonial][et_pb_testimonial author=\u00a0\u00bbChristophe Quaranta\u00a0\u00bb job_title=\u00a0\u00bbResponsable AMOA et SIRH Paie France\u00a0\u00bb company_name=\u00a0\u00bbAir France\u00a0\u00bb portrait_url=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2024\/05\/Christophe-Quaranta-Air-France.jpg\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Une fois l\u2019outil en \u00ab\u00a0production\u00a0\u00bb, le support est le thermom\u00e8tre qualitatif de l\u2019application. Vous pourrez juger le niveau d\u2019appropriation non seulement par rapport \u00e0 la quantit\u00e9 des questions qui vous sont pos\u00e9es mais surtout la qualit\u00e9 de ces derni\u00e8res : les probl\u00e9matiques qui vous sont soumises sont-elles des questions basiques ? Si oui, l\u2019outil n\u2019a pas \u00e9t\u00e9 compris, il faut donc renforcer la formation. C\u2019est l\u00e0, au support, o\u00f9 il faut mettre les bons indicateurs pour savoir o\u00f9 mettre l\u2019effort, la strat\u00e9gie pour que votre application fonctionne mieux ou que vos utilisateurs se l\u2019approprient mieux.<\/p>\n<p>[\/et_pb_testimonial][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>D\u00e9couvrez le Barom\u00e8tre de l&rsquo;adoption du SIRH 2024, les freins \u00e0 l&rsquo;adoption avec un focus sur le support utilisateurs, et des solutions.<\/p>\n","protected":false},"author":16,"featured_media":39354,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","cybocfi_hide_featured_image":"","footnotes":""},"class_list":["post-39334","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>L&#039;adoption du SIRH - 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