{"id":38356,"date":"2024-01-09T07:00:23","date_gmt":"2024-01-09T06:00:23","guid":{"rendered":"https:\/\/shortways.com\/?page_id=38356"},"modified":"2025-09-11T09:54:47","modified_gmt":"2025-09-11T08:54:47","slug":"smart-ticketing","status":"publish","type":"page","link":"https:\/\/shortways.com\/fr\/smart-ticketing\/","title":{"rendered":"Smart Ticketing"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#38ABDD&#8221; custom_padding=&#8221;20px||20px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;60px&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;45px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: center;\">SMART TICKETING<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/shortways.com\/wp-content\/uploads\/2020\/11\/coding-dots.png&#8221; custom_padding=&#8221;30px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"font-size: xx-large; color: #1780af;\"><strong>Lib\u00e9rez votre support applicatif<\/strong><\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/shortways.com\/wp-content\/uploads\/2023\/11\/Demande-dassistance-integree-a-votre-outil.png&#8221; title_text=&#8221;Demande d&#8217;assistance int\u00e9gr\u00e9e \u00e0 votre outil&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;30px||30px||false|false&#8221; inline_fonts=&#8221;Metropolis Extra Bold&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: x-large; color: #000000; font-family: 'Metropolis Extra Bold'; font-weight: normal;\"><strong>R\u00e9duisez vos co\u00fbts de support applicatif<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: x-large; color: #000000; font-family: 'Metropolis Extra Bold'; font-weight: normal;\"><strong>Fluidifiez les \u00e9changes avec vos utilisateurs<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: x-large; color: #000000; font-family: 'Metropolis Extra Bold'; font-weight: normal;\"><strong>\u00c9liminez les probl\u00e8mes les plus courants<\/strong><\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; text_orientation_tablet=&#8221;center&#8221; text_orientation_phone=&#8221;center&#8221; text_orientation_last_edited=&#8221;on|phone&#8221; inline_fonts=&#8221;Metropolis Semi Bold,Metropolis Bold&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-family: 'Metropolis Semi Bold'; font-weight: normal; font-size: large;\">Smart Ticketing est une <a href=\"https:\/\/shortways.com\/fr\/outil-ticketing-metier-definition\/\"><span style=\"color: #38abdd;\">plateforme de gestion des tickets de support utilisateurs<\/span><\/a> boost\u00e9s au contexte et int\u00e9gr\u00e9e \u00e0 votre application m\u00e9tier (SIRH, ERP, CRM, &#8230;).<\/span><\/p>\n<p><span style=\"font-family: 'Metropolis Semi Bold'; font-weight: normal; font-size: large;\">Comment ? <\/span><span style=\"font-family: 'Metropolis Semi Bold'; font-weight: normal; font-size: large;\">Les utilisateurs saisissent des tickets contextualis\u00e9s depuis les \u00e9crans de leur application. Ces tickets sont enrichis des donn\u00e9es de l&#8217;application. Ils chattent en temps r\u00e9el avec votre support, et acc\u00e8dent \u00e0 une base de connaissances de r\u00e9ponses aux probl\u00e8mes connus.<\/span><\/p>\n<p><span style=\"font-family: 'Metropolis Semi Bold'; font-weight: normal; font-size: large;\">R\u00e9sultat ? <\/span><span style=\"font-family: 'Metropolis Semi Bold'; font-weight: normal; font-size: large;\">Am\u00e9liorez la productivit\u00e9 globale de votre support. Augmentez la satisfaction de vos utilisateurs. Recevez moins de tickets, mais mieux r\u00e9dig\u00e9s.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; inline_fonts=&#8221;Metropolis Extra Bold&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"font-family: 'Metropolis Extra Bold'; font-weight: normal; font-size: xx-large; color: #1780af;\"><strong>D\u00e9couvrez ses fonctionnalit\u00e9s :<\/strong><\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||30px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;40px||30px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/shortways.com\/wp-content\/uploads\/2023\/11\/Demande-dassistance-integree-a-votre-outil.png&#8221; alt=&#8221;\u00c9tape pas-\u00e0-pas drag and drop&#8221; title_text=&#8221;Demande d&#8217;assistance int\u00e9gr\u00e9e \u00e0 votre outil&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; border_radii=&#8221;on|5px|5px|5px|5px&#8221; border_color_all=&#8221;#38ABDD&#8221; box_shadow_style=&#8221;preset2&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Simplifiez la d\u00e9marche de contact au support&#8221; image=&#8221;https:\/\/shortways.com\/wp-content\/uploads\/2023\/11\/Simplified-requests.png&#8221; icon_placement=&#8221;left&#8221; content_max_width=&#8221;1100px&#8221; module_id=&#8221;fonctionnalites-pas-a-pas&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_font=&#8221;|on|||&#8221; header_text_color=&#8221;#38ABDD&#8221; header_line_height=&#8221;1.5em&#8221; body_text_color=&#8221;#8585bd&#8221; body_font_size=&#8221;12px&#8221; body_line_height=&#8221;1.9em&#8221; background_enable_color=&#8221;off&#8221; width=&#8221;100%&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221; animation_direction=&#8221;bottom&#8221; animation=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;10px||15px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]Vos utilisateurs n\u2019ont pas \u00e0 quitter leur \u00e9cran pour vous poser une question m\u00e9tier, ils sont guid\u00e9s dans leur remont\u00e9e de probl\u00e8me directement depuis votre outil. Gr\u00e2ce \u00e0 notre IA, des donn\u00e9es de contexte essentielles sont capt\u00e9es pour acc\u00e9l\u00e9rer la r\u00e9solution du probl\u00e8me.[\/et_pb_text][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(232,232,232,0.93)&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;5px|10px|5px|10px|false|false&#8221; border_radii=&#8221;on|6px|6px|6px|6px&#8221; border_width_all=&#8221;6px&#8221; border_color_all=&#8221;rgba(0,0,0,0)&#8221; inline_fonts=&#8221;Metropolis Extra Bold&#8221; global_colors_info=&#8221;{}&#8221;]<span style=\"font-family: 'Metropolis Extra Bold'; font-weight: normal;\">L&#8217;avantage :<\/span> <em>Un ticket ouvert en quelques clics qui sera r\u00e9solu en 1 seul \u00e9change ! Des utilisateurs satisfaits de la rapidit\u00e9 apport\u00e9e \u00e0 leur r\u00e9ponse.<\/em>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f4f4f4&#8243; custom_padding=&#8221;0px||30px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;15px|auto||auto||&#8221; custom_padding=&#8221;40px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Augmentez l&#8217;exp\u00e9rience et la satisfaction utilisateur&#8221; image=&#8221;https:\/\/shortways.com\/wp-content\/uploads\/2023\/11\/Improved-user-experience.png&#8221; icon_placement=&#8221;left&#8221; content_max_width=&#8221;1100px&#8221; module_id=&#8221;fonctionnalites-pas-a-pas&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_font=&#8221;|on|||&#8221; header_text_color=&#8221;#38ABDD&#8221; header_line_height=&#8221;1.5em&#8221; body_text_color=&#8221;#8585bd&#8221; body_font_size=&#8221;12px&#8221; body_line_height=&#8221;1.9em&#8221; background_enable_color=&#8221;off&#8221; width=&#8221;100%&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221; animation_direction=&#8221;bottom&#8221; animation=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;10px||15px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]Apportez une r\u00e9ponse humaine sous forme de discussion en temps r\u00e9el, toujours depuis l\u2019application m\u00e9tier concern\u00e9e.[\/et_pb_text][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(232,232,232,0.93)&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;5px|10px|5px|10px|false|false&#8221; border_radii=&#8221;on|6px|6px|6px|6px&#8221; border_width_all=&#8221;6px&#8221; border_color_all=&#8221;rgba(0,0,0,0)&#8221; inline_fonts=&#8221;Metropolis Extra Bold&#8221; global_colors_info=&#8221;{}&#8221;]<span style=\"font-family: 'Metropolis Extra Bold'; font-weight: normal;\">L&#8217;avantage :<\/span> <em>Vos utilisateurs sont habitu\u00e9s \u00e0 ce syst\u00e8me et le trouvent plus intuitif que passer par des \u00e9changes de mails \u00e0 rallonge hors de leur outil !<\/em>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/shortways.com\/wp-content\/uploads\/2023\/12\/Discutez-avec-le-support-sous-forme-de-conversation.png&#8221; alt=&#8221;\u00c9tape pas-\u00e0-pas drag and drop&#8221; title_text=&#8221;Discutez avec le support sous forme de conversation&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; border_radii=&#8221;on|5px|5px|5px|5px&#8221; border_color_all=&#8221;#38ABDD&#8221; box_shadow_style=&#8221;preset2&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||30px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;40px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/shortways.com\/wp-content\/uploads\/2023\/11\/Historique-de-tickets-accessible.png&#8221; alt=&#8221;\u00c9tape pas-\u00e0-pas drag and drop&#8221; title_text=&#8221;Historique de tickets accessible&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; border_radii=&#8221;on|5px|5px|5px|5px&#8221; border_color_all=&#8221;#38ABDD&#8221; box_shadow_style=&#8221;preset2&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Acc\u00e9l\u00e9rez la r\u00e9solution de probl\u00e8mes&#8221; image=&#8221;https:\/\/shortways.com\/wp-content\/uploads\/2023\/11\/Accelerated-problem-solving.png&#8221; icon_placement=&#8221;left&#8221; content_max_width=&#8221;1100px&#8221; module_id=&#8221;fonctionnalites-pas-a-pas&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_font=&#8221;|on|||&#8221; header_text_color=&#8221;#38ABDD&#8221; header_line_height=&#8221;1.5em&#8221; body_text_color=&#8221;#8585bd&#8221; body_font_size=&#8221;12px&#8221; body_line_height=&#8221;1.9em&#8221; background_enable_color=&#8221;off&#8221; width=&#8221;100%&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221; animation_direction=&#8221;bottom&#8221; animation=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;10px||15px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]Vos utilisateurs n\u2019ont pas \u00e0 vous reposer une question pour laquelle ils ont oubli\u00e9 la r\u00e9ponse, ils la retrouvent dans leur historique de demandes d\u2019assistance. [\/et_pb_text][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(232,232,232,0.93)&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;5px|10px|5px|10px|false|false&#8221; border_radii=&#8221;on|6px|6px|6px|6px&#8221; border_width_all=&#8221;6px&#8221; border_color_all=&#8221;rgba(0,0,0,0)&#8221; inline_fonts=&#8221;Metropolis Extra Bold&#8221; global_colors_info=&#8221;{}&#8221;]<span style=\"font-family: 'Metropolis Extra Bold'; font-weight: normal;\">L&#8217;avantage :<\/span> <em>Vos collaborateurs sont plus efficaces : ils n\u2019ont pas besoin d&#8217;une aide ext\u00e9rieure pour accomplir leurs t\u00e2ches.<\/em>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f4f4f4&#8243; custom_padding=&#8221;0px||30px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;15px|auto||auto||&#8221; custom_padding=&#8221;40px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;R\u00e9duisez les blocages op\u00e9rationnels&#8221; image=&#8221;https:\/\/shortways.com\/wp-content\/uploads\/2023\/11\/Knowledge-base.png&#8221; icon_placement=&#8221;left&#8221; content_max_width=&#8221;1100px&#8221; module_id=&#8221;fonctionnalites-pas-a-pas&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_font=&#8221;|on|||&#8221; header_text_color=&#8221;#38ABDD&#8221; header_line_height=&#8221;1.5em&#8221; body_text_color=&#8221;#8585bd&#8221; body_font_size=&#8221;12px&#8221; body_line_height=&#8221;1.9em&#8221; background_enable_color=&#8221;off&#8221; width=&#8221;100%&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221; animation_direction=&#8221;bottom&#8221; animation=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;10px||15px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]D\u00e9bloquez vos utilisateurs par eux-m\u00eames en favorisant l\u2019auto-d\u00e9pannage gr\u00e2ce \u00e0 une base de connaissance des probl\u00e8mes connus, et fluidifiez votre support. [\/et_pb_text][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(232,232,232,0.93)&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;5px|10px|5px|10px|false|false&#8221; border_radii=&#8221;on|6px|6px|6px|6px&#8221; border_width_all=&#8221;6px&#8221; border_color_all=&#8221;rgba(0,0,0,0)&#8221; inline_fonts=&#8221;Metropolis Extra Bold&#8221; global_colors_info=&#8221;{}&#8221;]<span style=\"font-family: 'Metropolis Extra Bold'; font-weight: normal;\">L&#8217;avantage :<\/span> <em>Construisez sans effort une knowledge base en r\u00e9pondant 1 seule fois aux questions, et capitalisez en alimentant la base.<\/em>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/shortways.com\/wp-content\/uploads\/2023\/12\/Base-de-connaissances-sauto-alimentant-avec-vos-reponses.png&#8221; 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title_text=&#8221;Industrialisez votre support avec un back-office de gestion des tickets int\u00e9gr\u00e9&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; border_radii=&#8221;on|5px|5px|5px|5px&#8221; border_width_all=&#8221;3px&#8221; border_color_all=&#8221;#38ABDD&#8221; box_shadow_style=&#8221;preset2&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Industrialisez et simplifiez votre gestion des tickets&#8221; image=&#8221;https:\/\/shortways.com\/wp-content\/uploads\/2023\/11\/Industrialization.png&#8221; icon_placement=&#8221;left&#8221; content_max_width=&#8221;1100px&#8221; module_id=&#8221;fonctionnalites-pas-a-pas&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_font=&#8221;|on|||&#8221; 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Optimisez l\u2019accompagnement de vos utilisateurs et r\u00e9duisez votre TCO.[\/et_pb_text][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(232,232,232,0.93)&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;5px|10px|5px|10px|false|false&#8221; border_radii=&#8221;on|6px|6px|6px|6px&#8221; border_width_all=&#8221;6px&#8221; border_color_all=&#8221;rgba(0,0,0,0)&#8221; inline_fonts=&#8221;Metropolis Extra Bold&#8221; global_colors_info=&#8221;{}&#8221;]<span style=\"font-family: 'Metropolis Extra Bold'; font-weight: normal;\">L&#8217;avantage :<\/span> <em>R\u00e9duisez vos co\u00fbts de support gr\u00e2ce \u00e0 un meilleur pilotage de l&#8217;activit\u00e9 de votre \u00e9quipe de support.<\/em>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/shortways.com\/wp-content\/uploads\/2023\/12\/Mesurez-vos-performances-avec-des-dashboards-integres.png&#8221; title_text=&#8221;Mesurez vos performances avec des dashboards int\u00e9gr\u00e9s&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; border_radii=&#8221;on|5px|5px|5px|5px&#8221; border_width_all=&#8221;3px&#8221; border_color_all=&#8221;#38ABDD&#8221; box_shadow_style=&#8221;preset2&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;70px||30px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; inline_fonts=&#8221;Metropolis Extra Bold&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"font-family: 'Metropolis Extra Bold'; font-weight: normal; font-size: xx-large; color: #1780af;\"><strong>Vous ne recevrez plus jamais \u201c \u00c7a ne marche pas \u201d.<\/strong><\/span><\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_testimonial author=&#8221;Magali Thomas&#8221; job_title=&#8221;Consultante Solutions senior&#8221; company_name=&#8221;Orange&#8221; url=&#8221;https:\/\/www.orange.com\/fr&#8221; portrait_url=&#8221;https:\/\/shortways.com\/wp-content\/uploads\/2021\/01\/logo-orange-3.png&#8221; _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; custom_padding=&#8221;19px||13px|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>En offrant la possibilit\u00e9 de capter automatiquement des donn\u00e9es sur l\u2019\u00e9cran de l\u2019utilisateur, et en lui \u00e9pargnant de les saisir, Smart Ticketing permet \u00e0 notre \u00e9quipe support d\u2019obtenir des tickets plus qualitatifs. 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