{"id":37876,"date":"2023-07-31T10:52:09","date_gmt":"2023-07-31T09:52:09","guid":{"rendered":"https:\/\/shortways.com\/?page_id=37876"},"modified":"2024-07-31T09:01:01","modified_gmt":"2024-07-31T08:01:01","slug":"business-case-grtgaz","status":"publish","type":"page","link":"https:\/\/shortways.com\/fr\/business-case-grtgaz\/","title":{"rendered":"GRTgaz &#8211; Accompagner le d\u00e9ploiement de Kelio avec Shortways"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; fullwidth=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_fullwidth_slider _builder_version=\u00a0\u00bb4.20.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb125px||125px||true|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_slide heading=\u00a0\u00bbAccompagner les utilisateurs de GRTgaz dans le d\u00e9ploiement de Kelio\u00a0\u00bb use_bg_overlay=\u00a0\u00bboff\u00a0\u00bb use_text_overlay=\u00a0\u00bbon\u00a0\u00bb text_overlay_color=\u00a0\u00bbrgba(0,0,0,0.69)\u00a0\u00bb text_border_radius=\u00a0\u00bb10px\u00a0\u00bb _builder_version=\u00a0\u00bb4.20.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_font_size=\u00a0\u00bb55px\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2023\/07\/Banniere-GRTgaz.jpg\u00a0\u00bb background_enable_image=\u00a0\u00bbon\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb30px\u00a0\u00bb header_font_size_phone=\u00a0\u00bb30px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_transition=\u00a0\u00bbon\u00a0\u00bb]<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-37933 size-thumbnail aligncenter\" src=\"https:\/\/i1.wp.com\/shortways.com\/wp-content\/uploads\/2023\/07\/Logo-GRTgaz.png?resize=150%2C71&#038;ssl=1\" alt=\"\" width=\"150\" height=\"71\" data-recalc-dims=\"1\" \/><\/p>\n<p>[\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||60px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_testimonial author=\u00a0\u00bbChlo\u00e9 Longuet\u00a0\u00bb job_title=\u00a0\u00bbCharg\u00e9e de projets SIRH et d&rsquo;\u00e9tudes RH\u00a0\u00bb company_name=\u00a0\u00bbGRTgaz\u00a0\u00bb portrait_url=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2023\/09\/Chloe-Longuet.png\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>L&rsquo;int\u00e9gration de Shortways dans Kelio a permis d&rsquo;autonomiser les salari\u00e9s en favorisant l&rsquo;acc\u00e8s \u00e0 l&rsquo;information directement dans l&rsquo;outil, au moment o\u00f9 ils en ont besoin et dans leur contexte d&rsquo;utilisation de l&rsquo;outil.<\/p>\n<p>[\/et_pb_testimonial][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,2_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb40px||40px||true|\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbContexte &#038; Enjeux\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#x6b;||divi||400&Prime; icon_color=\u00a0\u00bb#38ABDD\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb90px||90px||true|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Accompagner les agents dans le nouvel outil et r\u00e9duire le support utilisateur<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_2_text_align=\u00a0\u00bbjustify\u00a0\u00bb header_2_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 style=\"text-align: left;\">Accompagner les agents dans le nouvel outil et r\u00e9duire le support utilisateur<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbjustified\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>En 2022, GRTgaz lance le projet de <span style=\"color: #1780af;\"><b>remplacement de son outil de GTA sp\u00e9cifique et devenu obsol\u00e8te<\/b><\/span>.<\/p>\n<p>Parmi toutes les entreprises des industries \u00e9lectriques et gazi\u00e8res qui utilisaient cette solution historique de GTA, GRTgaz fut la 1\u00e8re \u00e0 op\u00e9rer ce changement.<\/p>\n<p>La GTA touchant tous les salari\u00e9s et le sujet de la paie, sur des usages tr\u00e8s vari\u00e9s, et leurs populations n\u2019\u00e9tant pas toutes \u00e0 l\u2019aise avec le digital, GRTgaz avait besoin de mettre en place une importante <span style=\"color: #1780af;\"><strong>d\u00e9marche d\u2019accompagnement du changement pour ses 3 300 utilisateurs sur le nouvel outil Kelio<\/strong><\/span>.<\/p>\n<p>Les r\u00e8gles et sp\u00e9cificit\u00e9s en GTA pouvant \u00eatre complexes, l\u2019objectif \u00e9tait d\u2019int\u00e9grer directement dans l\u2019outil du contenu m\u00e9tier\/technique RH contextuel dans les supports, et non pas purement outil.<\/p>\n<p>Le projet \u00ab\u00a0COL\u2019T\u00a0\u00bb pr\u00e9sente 3 enjeux :<\/p>\n<ul>\n<li><strong>Conduire le changement<\/strong> et faciliter la prise en main du nouvel outil<\/li>\n<li><strong>Centraliser les informations<\/strong> fonctionnelles, r\u00e8glementaires et techniques<\/li>\n<li><b>Encourager l&rsquo;autonomie des salari\u00e9s<\/b> en favorisant l&rsquo;acc\u00e8s \u00e0 l&rsquo;information directement dans l&rsquo;outil<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,2_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb40px||40px||true|\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbSolution\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#x65;||divi||400&Prime; icon_color=\u00a0\u00bb#38ABDD\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb70px||70px||true|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Int\u00e9gration de l\u2019Assistant Shortways dans Kelio<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.20.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb text_orientation=\u00a0\u00bbjustified\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #38abdd;\"><b>Accompagnement int\u00e9gr\u00e9 dans le nouvel outil Kelio pour les 3 300 collaborateurs<\/b><\/span><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.20.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbjustified\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>En compl\u00e9ment d\u2019autres dispositifs d\u2019accompagnement traditionnels, GRTgaz s\u2019est tourn\u00e9 vers <a href=\"https:\/\/shortways.com\/fr\/fonctionnalites-shortways-assistant\/\">Shortways<\/a> d\u00e8s le go-live en janvier 2023.<\/p>\n<p>Pour encore mieux ins\u00e9rer l\u2019Assistant Shortways dans le quotidien des utilisateurs, des informations relatives \u00e0 l\u2019assistant digital \u00e9taient int\u00e9gr\u00e9es dans la pr\u00e9sentation du nouvel outil.<\/p>\n<p>GRTgaz a notamment utilis\u00e9 les fonctionnalit\u00e9s suivantes :<\/p>\n<ul>\n<li><b>Pas \u00e0 pas<\/b> : prise en main et formation des nouveaux arrivants<\/li>\n<li><b style=\"font-size: 15px;\">Bulles de notifications<\/b><span style=\"font-size: 15px;\"> : avertir les managers sur les campagnes de placement des RTT<\/span><\/li>\n<li><b style=\"font-size: 15px;\">FAQ<\/b><span style=\"font-size: 15px;\"> : centraliser la documentation sur les process et r\u00e8gles m\u00e9tier, et r\u00e9pondre aux questions les plus fr\u00e9quentes des utilisateurs<\/span><\/li>\n<li><b style=\"font-size: 15px;\">Barre de recherche<\/b><span style=\"font-size: 15px;\"> : cr\u00e9er des contenus associ\u00e9s aux th\u00e9matiques recherch\u00e9es, et adapter les contenus<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,2_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb40px||40px||true|\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbB\u00e9n\u00e9fices\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#xe052;||divi||400&Prime; icon_color=\u00a0\u00bb#38ABDD\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb50px||50px||true|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<ul>\n<li>R\u00e9duction de la charge support<\/li>\n<li>Centralisation des contenus d&rsquo;accompagnement<\/li>\n<li>Autonomisation des salari\u00e9s dans cette transformation digitale<\/li>\n<\/ul>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbjustified\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #38abdd;\"><b>Une r\u00e9duction des demandes au support et une autonomisation des utilisateurs<\/b><\/span><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbjustified\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>L\u2019assistant a permis d\u2019<span style=\"color: #1780af;\"><strong>autonomiser les salari\u00e9s en centralisant les contenus d\u2019accompagnement<\/strong><\/span> de Kelio : des contenus \u00e0 jour aux utilisateurs et plus faciles \u00e0 maintenir par les administrateurs.<\/p>\n<p>Une <span style=\"color: #1780af;\"><strong>r\u00e9duction du support utilisateurs<\/strong><\/span> : tr\u00e8s peu de retours hotline depuis le d\u00e9ploiement (5 appels Shortways en 6 mois contre 100 incidents de l\u2019outil)<\/p>\n<p>Les statistiques d\u2019utilisation, notamment de la barre de recherche, sont exploit\u00e9es pour d\u00e9tecter les contenus manquants \u00e0 cr\u00e9er. Elles sont aujourd\u2019hui un appui de choix \u00e0 l\u2019argumentaire pour d\u00e9ployer Shortways sur un autre outil.<\/p>\n<p>Pr\u00e8s de 50% des utilisateurs interagissent avec l\u2019Assistant Shortways, un chiffre tr\u00e8s encourageant pour une population peu \u00e0 l\u2019aise avec le digital !<\/p>\n<blockquote>\n<p><span style=\"color: #38abdd;\">\u00ab\u00a0 <i>La facilit\u00e9 de prise en main du Shortways Designer et la r\u00e9activit\u00e9 de l\u2019\u00e9quipe Shortways ont \u00e9t\u00e9 un vrai plus. Ce qui a \u00e9t\u00e9 chronophage, ce sont les \u00e9changes en amont sur les r\u00e8gles RH \u00e0 int\u00e9grer. Quelques heures par mois suffisent ensuite \u00e0 cr\u00e9er de nouveaux contenus (\u00e9volutions de l\u2019outil, questions des salari\u00e9s, actualit\u00e9 RH)<\/i><i>. <\/i>\u00bb, conclut Chlo\u00e9 Longuet.<\/span><\/p>\n<\/blockquote>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbjustified\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #38abdd;\"><b>Quel ROI apr\u00e8s 1 an d&rsquo;utilisation ?<\/b><\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_4,1_4,1_4,1_4&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb|auto|40px|auto||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_number_counter title=\u00a0\u00bbEn investissant 6\u20ac par salari\u00e9 par an\u00a0\u00bb number=\u00a0\u00bb6&Prime; percent_sign=\u00a0\u00bboff\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb number_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_number_counter][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_number_counter title=\u00a0\u00bbGRTgaz r\u00e9alise 440\u20ac d&rsquo;\u00e9conomies par salari\u00e9\u00a0\u00bb number=\u00a0\u00bb440&Prime; percent_sign=\u00a0\u00bboff\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb number_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;][\/et_pb_number_counter][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_number_counter title=\u00a0\u00bbsoit 11 heures de gagn\u00e9es par gestionnaire par salari\u00e9\u00a0\u00bb number=\u00a0\u00bb11&Prime; percent_sign=\u00a0\u00bboff\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb number_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_number_counter][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_number_counter title=\u00a0\u00bbsoit un total de 970 heures valoris\u00e9es par gestionnaire\u00a0\u00bb number=\u00a0\u00bb970&Prime; percent_sign=\u00a0\u00bboff\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb number_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_number_counter][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb|auto||auto|false|false\u00a0\u00bb 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