{"id":35947,"date":"2023-01-25T14:03:11","date_gmt":"2023-01-25T13:03:11","guid":{"rendered":"https:\/\/shortways.com\/?page_id=35947"},"modified":"2024-08-09T09:50:27","modified_gmt":"2024-08-09T08:50:27","slug":"business-case-igpde","status":"publish","type":"page","link":"https:\/\/shortways.com\/fr\/business-case-igpde\/","title":{"rendered":"IGPDE : Accompagner le d\u00e9ploiement de Cegid Talentsoft avec Shortways"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; fullwidth=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2023\/01\/Banniere-Business-Case-IGPDE.png\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_fullwidth_slider _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb125px||125px||true|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; sticky_enabled=\u00a0\u00bb0&Prime;][et_pb_slide heading=\u00a0\u00bbAccompagner les agents dans leur nouvel outil et r\u00e9duire le support utilisateur\u00a0\u00bb use_bg_overlay=\u00a0\u00bbon\u00a0\u00bb use_text_overlay=\u00a0\u00bbon\u00a0\u00bb text_border_radius=\u00a0\u00bb10px\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh2&Prime; background_image=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2023\/01\/Business-Case-IGPDE-x-Shortways.png\u00a0\u00bb background_enable_image=\u00a0\u00bbon\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_transition=\u00a0\u00bbon\u00a0\u00bb header_font_size=\u00a0\u00bb55px\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/shortways.com\/wp-content\/uploads\/2023\/01\/IGPDE-LOGO.png\" width=\"88\" height=\"84\" \/><\/p>\n<p>[\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_testimonial author=\u00a0\u00bbEmmanuel Bunel\u00a0\u00bb job_title=\u00a0\u00bbChef du d\u00e9partement Informatique et Logistique\u00a0\u00bb company_name=\u00a0\u00bbIGPDE\u00a0\u00bb portrait_url=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2023\/01\/Emmanuel_Bunel.jpg\u00a0\u00bb _builder_version=\u00a0\u00bb4.20.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP216090312 BCX9\">Shortways\u00a0<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"SpellingError SCXP216090312 BCX9\">est<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP216090312 BCX9\">\u00a0simple\u00a0<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"SpellingError SCXP216090312 BCX9\">d\u2019utilisation<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP216090312 BCX9\">, et\u00a0<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"SpellingError SCXP216090312 BCX9\">sa<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP216090312 BCX9\">\u00a0<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"SpellingError SCXP216090312 BCX9\">prise<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP216090312 BCX9\">\u00a0<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"SpellingError SCXP216090312 BCX9\">en<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP216090312 BCX9\">\u00a0main par les\u00a0<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"SpellingError SCXP216090312 BCX9\">administrateurs<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP216090312 BCX9\">\u00a0<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"SpellingError SCXP216090312 BCX9\">est<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP216090312 BCX9\">\u00a0<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"SpellingError SCXP216090312 BCX9\">rapide<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP216090312 BCX9\">.\u00a0<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"SpellingError SCXP216090312 BCX9\">L\u2019\u00c9quipe<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP216090312 BCX9\">\u00a0<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP216090312 BCX9\">Shortways a\u00a0<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"SpellingError SCXP216090312 BCX9\">\u00e9t\u00e9<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP216090312 BCX9\">\u00a0<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"SpellingError SCXP216090312 BCX9\">omnipr\u00e9sente<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP216090312 BCX9\">\u00a0<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"SpellingError SCXP216090312 BCX9\">afin<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP216090312 BCX9\">\u00a0de\u00a0<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP216090312 BCX9\">nous\u00a0<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"SpellingError SCXP216090312 BCX9\">apporter<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP216090312 BCX9\">\u00a0un\u00a0<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP216090312 BCX9\">support et un\u00a0<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"SpellingError SCXP216090312 BCX9\">accompagnement<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP216090312 BCX9\">\u00a0tr\u00e8s\u00a0<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"SpellingError SCXP216090312 BCX9\">efficace<\/span><span class=\"NormalTextRun SCXP216090312 BCX9\">\u00a0pour nous\u00a0<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP216090312 BCX9\">mettre le pied \u00e0 l\u2019\u00e9trier\u00a0<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP216090312 BCX9\">sur le\u00a0<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"SpellingError SCXP216090312 BCX9\">produit<\/span><\/span><span class=\"TextRun SCXP216090312 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@666666,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP216090312 BCX9\">.<\/span><\/span><\/p>\n<p>[\/et_pb_testimonial][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,2_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb40px||40px||true|\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbContexte &#038; enjeux\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#x6b;||divi||400&Prime; icon_color=\u00a0\u00bb#38abdd\u00a0\u00bb _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh2&Prime; header_font_size=\u00a0\u00bb19px\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb180px||180px||true|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]Mise \u00e0 jour de l\u2019application vers une solution SaaS et r\u00e9duire le support utilisateur<br \/>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_2_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb header_3_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb header_3_font_size=\u00a0\u00bb23px\u00a0\u00bb header_4_text_color=\u00a0\u00bb#38abdd\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3><strong>Accompagner les agents dans le nouvel outil et r\u00e9duire le support utilisateur.<\/strong><\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<b>L\u2019<a href=\"https:\/\/www.economie.gouv.fr\/igpde\">IGPDE<\/a><\/b> est le <b>centre<\/b><b> de formation continue<\/b> du minist\u00e8re des finances et agit aussi pour d\u2019autres minist\u00e8res et corps de m\u00e9tier.<\/p>\n<p>Il compte :<\/p>\n<ul>\n<li><b>33 000 stagiaires <\/b>et <b>pr\u00e9parants<\/b><\/li>\n<li><b>50 000 journ\u00e9es stagiaire <\/b><\/li>\n<li><b>130 000 agents<\/b> du MEFSIN<\/li>\n<li><b>160 000 <\/b>\u00ab\u00a0<b>clients<\/b>\u00bb <b>potentiels <strong> avec les agents hors MEFSIN<\/strong> <\/b>: plus de la moiti\u00e9 sont des charg\u00e9s et des conseillers formation.<\/li>\n<\/ul>\n<p>S\u2019est pr\u00e9sent\u00e9e la n\u00e9cessit\u00e9 de <b>mettre \u00e0 jour l\u2019application de gestion des formations <\/b>pour passer \u00e0 une <b>solution en mode SaaS<\/b>.<\/p>\n<p>L\u2019IGPDE a pour objectif d\u2019<b>accompagner ses agents dans la prise en main de leur outil de formation, <\/b>tout en <b>r\u00e9duisant la charge <\/b>de son \u00e9quipe <b>support <\/b>qui ne comprend que 4 personnes.<\/p>\n<p>Le projet pr\u00e9sente 3 enjeux :<\/p>\n<ul>\n<li>Adapter certaines proc\u00e9dures IGPDE \u00e0 <strong>une solution sur \u00e9tag\u00e8re<\/strong><\/li>\n<li>Organiser la <b>conduite<\/b><b> du <\/b><b>changement<\/b><\/li>\n<li>Mettre en place un <b>service de support aux utilisateurs<\/b><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,2_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb40px|0px|40px||true|\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbSolution\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#x65;||divi||400&Prime; icon_color=\u00a0\u00bb#38abdd\u00a0\u00bb _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh2&Prime; header_font_size=\u00a0\u00bb19px\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb125px||125px||true|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]Int\u00e9grer la solution Shortways avec Cegid Talentsoft<br \/>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_3_font_size=\u00a0\u00bb23px\u00a0\u00bb custom_padding=\u00a0\u00bb|||0px||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #38abdd;\"><strong>Accompagnement 24\/7 des agents sur leur nouvel outil<\/strong><\/span><\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>L\u2019IGPDE \u00e9tait confront\u00e9 \u00e0 la n\u00e9cessit\u00e9 de <b>mettre \u00e0 jour son application<\/b> de gestion des formations devenue obsol\u00e8te. Ainsi, <b>l\u2019<a href=\"https:\/\/shortways.com\/fr\/fonctionnalites-shortways-assistant\/\">Assistant Shortways<\/a><\/b> a \u00e9t\u00e9 d\u00e9ploy\u00e9 sur Cegid Talentsoft afin de r\u00e9pondre aux besoins et contraintes.<\/p>\n<p>L\u2019IGPDE a notamment utilis\u00e9 ces fonctionnalit\u00e9s :<\/p>\n<p>&#8211; <b>Les aides <\/b><b>contextuelles<\/b>, pour apporter des informations \u00e0 l\u2019utilisateur au travers des infobulles<\/p>\n<p>&#8211; <b>Les notifications <\/b>pour mettre l\u2019accent sur un champ \u00e0 l\u2019initiative de l\u2019administrateur, par exemple pour valider un formulaire de bilan<\/p>\n<p>&#8211; <b>Les pas-\u00e0-pas <\/b>interactifs et adapt\u00e9s pour guider au travers des \u00e9crans les agents actuels et les nouveaux arrivants<\/p>\n<p>&#8211; <b>La FAQ <\/b>pour r\u00e9pondre aux questions les plus fr\u00e9quentes des utilisateurs<\/p>\n<p>&#8211; <b>La demande d&rsquo;assistance contextualis\u00e9es <\/b>pour centraliser les demandes utilisateurs en direction de l\u2019\u00e9quipe support<\/p>\n<p>&#8211; <b>Le reporting <\/b>pour analyser l&rsquo;usage de l&rsquo;application par les utilisateurs et enrichir les contenus d&rsquo;aides<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,2_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbB\u00e9n\u00e9fices\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#xe052;||divi||400&Prime; icon_color=\u00a0\u00bb#38abdd\u00a0\u00bb _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh2&Prime; header_font_size=\u00a0\u00bb19px\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb35px||35px||true|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<ul>\n<li style=\"text-align: left;\">R\u00e9duction de la charge support<\/li>\n<li style=\"text-align: left;\">Analyse du comportement des utilisateurs<\/li>\n<li style=\"text-align: left;\">Fiabilisation de la saisie et de la qualit\u00e9 des donn\u00e9es<\/li>\n<\/ul>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_3_font_size=\u00a0\u00bb23px\u00a0\u00bb custom_margin=\u00a0\u00bb||||true|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3><span style=\"color: #38abdd;\"><strong>R\u00e9duction des demandes au support et une fiabilisation de la saisie des donn\u00e9es<\/strong><\/span><\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Gr\u00e2ce \u00e0 l\u2019Assistant Shortways, l\u2019\u00e9quipe support de l\u2019IGPDE a observ\u00e9 une <b>baisse<\/b> <b>consid\u00e9rable<\/b><b> des <\/b><b>demandes<\/b>. Elles sont d\u00e9sormais <b>r\u00e9siduelles<\/b> mais complexes. Les demandes d&rsquo;assistance \u00e9tant contextualis\u00e9es et qualifi\u00e9es, le support a toutes les informations en mains pour y r\u00e9pondre.<\/p>\n<p>Gr\u00e2ce au <b>reporting<\/b> Shortways, l\u2019IGPDE peut <b>analyser<\/b><b> le <\/b><b>comportement<\/b><b> des <\/b><b>utilisateurs<\/b> et ainsi cr\u00e9er\/ajuster les aides en fonction des besoins de fa\u00e7on r\u00e9active.<\/p>\n<blockquote>\n<p><span style=\"font-size: 15px; text-align: justify;\">\u00ab <\/span><span style=\"font-size: 15px; text-align: justify; color: #1780af;\"><em>Nous sommes tomb\u00e9s sur la solution Shortways qui alliait des fonctionnalit\u00e9s int\u00e9ressantes et une simplicit\u00e9 d\u2019integration dans Cegid Talentsoft. D\u2019ailleurs certains de leurs clients l\u2019utilisaient d\u00e9j\u00e0 ce qui nous a totalement rassur\u00e9s.<\/em><i>\u00a0<\/i><\/span><span style=\"font-size: 15px; text-align: justify;\">\u00bb, conclut Emmanuel Bunel.<\/span><\/p>\n<\/blockquote>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bb|600|||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#38abdd\u00a0\u00bb text_font_size=\u00a0\u00bb20px\u00a0\u00bb header_3_font=\u00a0\u00bb|600|||||||\u00a0\u00bb header_3_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_3_text_color=\u00a0\u00bb#38abdd\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>T\u00e9l\u00e9charger le business case\u00a0<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb|250px||250px|false|true\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|0px||0px|false|true\u00a0\u00bb custom_padding_phone=\u00a0\u00bb\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<form id=\"foss-63d0066fd59cbc79ffa6c154\"><\/form>\n<p><script async src='https:\/\/api.plezi.co\/api\/v1\/web_forms\/scripts?tenant_id=5f17f2d4f4208726cdaaaa43&#038;form_id=60b62003d59cbc358cad37b4&#038;form_version=3&#038;content_web_form_id=63d0066fd59cbc79ffa6c154&#038;plz_lang=fr'><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section 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