{"id":28231,"date":"2021-12-29T16:47:10","date_gmt":"2021-12-29T14:47:10","guid":{"rendered":"https:\/\/shortways.com\/?page_id=28231"},"modified":"2023-05-16T12:53:53","modified_gmt":"2023-05-16T11:53:53","slug":"orange-sourcing","status":"publish","type":"page","link":"https:\/\/shortways.com\/fr\/clients\/orange-sourcing\/","title":{"rendered":"Orange : Accompagner les utilisateurs sur Ivalua"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; fullwidth=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_fullwidth_slider _builder_version=\u00a0\u00bb4.20.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb125px||125px||true|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_slide heading=\u00a0\u00bbAccompagner le d\u00e9ploiement d&rsquo;Ivalua et autonomiser les utilisateurs\u00a0\u00bb use_bg_overlay=\u00a0\u00bboff\u00a0\u00bb use_text_overlay=\u00a0\u00bbon\u00a0\u00bb text_overlay_color=\u00a0\u00bbrgba(0,0,0,0.69)\u00a0\u00bb text_border_radius=\u00a0\u00bb10px\u00a0\u00bb _builder_version=\u00a0\u00bb4.20.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_font_size=\u00a0\u00bb55px\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2021\/11\/Banniere-Orange-creating-positive-impact.png\u00a0\u00bb background_enable_image=\u00a0\u00bbon\u00a0\u00bb background_position=\u00a0\u00bbbottom_center\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb30px\u00a0\u00bb header_font_size_phone=\u00a0\u00bb30px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_transition=\u00a0\u00bbon\u00a0\u00bb]<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-25235 aligncenter \" src=\"https:\/\/shortways.com\/wp-content\/uploads\/2021\/03\/orange-logo-white-150x150.png\" alt=\"\" width=\"125\" height=\"125\" \/><\/p>\n<p>[\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_testimonial author=\u00a0\u00bbLucica Mitu\u00a0\u00bb job_title=\u00a0\u00bbMOA Sourcing\u00a0\u00bb company_name=\u00a0\u00bbOrange\u00a0\u00bb portrait_url=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2021\/12\/Lucica-Mitu-Orange.jpg\u00a0\u00bb admin_label=\u00a0\u00bbT\u00e9moignage\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]Shortways, c\u2019est un outil user-friendly qui permet d\u2019apporter une aide rapide, directe et sans d\u00e9lai \u00e0 nos utilisateurs internes et externes.<br \/>\n[\/et_pb_testimonial][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,2_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb40px||40px||true|\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbContexte &#038; Enjeux\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#x6b;||divi||400&Prime; icon_color=\u00a0\u00bb#38ABDD\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb100px||100px||true|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]Autonomiser les utilisateurs et all\u00e9ger la charge du support<br \/>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bbMetropolis Extra Bold||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb text_font_size=\u00a0\u00bb20px\u00a0\u00bb header_2_text_align=\u00a0\u00bbjustify\u00a0\u00bb header_2_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><b>Autonomiser et accompagner les acheteurs, et all\u00e9ger la charge du support utilisateurs.<\/b><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bbMetropolis||||||||\u00a0\u00bb text_orientation=\u00a0\u00bbjustified\u00a0\u00bb custom_padding=\u00a0\u00bb3px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<a href=\"https:\/\/www.orange.com\/fr\">Orange<\/a>, c\u2019est plus de <span style=\"color: #1780af;\"><b>142 000 salari\u00e9s <\/b><\/span>et plus de<span style=\"color: #1780af;\"> <b>259 millions de clients <\/b><\/span>d\u00e9ploy\u00e9s dans <span style=\"color: #1780af;\"><b>26 pays<\/b><\/span>. C\u2019est aussi plus de <b>1100 appels d\u2019offre pour 300 acheteurs<\/b> (soit 1 \u00e0 10 appels d\u2019offre par an et par acheteur).<\/p>\n<p>On comprend ais\u00e9ment qu\u2019il est quasiment impossible pour Orange d\u2019apporter un <span style=\"color: #1780af;\"><b>support<\/b> <b>24\/7 <\/b><\/span>\u00e0 ses utilisateurs.<\/p>\n<p><b>Orange <\/b>souhaite proposer un parcours client aussi qualitatif en interne qu\u2019en externe sur l\u2019outil Ivalua.<\/p>\n<p>Le projet pr\u00e9sente donc 3 enjeux :<\/p>\n<ul>\n<li><b>harmoniser<\/b> les process de cr\u00e9ation et de gestion d\u2019appels d\u2019offre<\/li>\n<li><b>autonomiser<\/b> et <b>accompagner<\/b> les acheteurs et les fournisseurs<\/li>\n<li><b>all\u00e9ger<\/b> la charge de l\u2019\u00e9quipe support utilisateurs<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,2_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb40px||40px||true|\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbSolution\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#x65;||divi||400&Prime; icon_color=\u00a0\u00bb#38ABDD\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb95px||95px||true|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Int\u00e9gration de l\u2019Assistant Shortways \u00e0 l\u2019ERP Source to Contract pour accompagner les utilisateurs<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.20.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb text_orientation=\u00a0\u00bbjustified\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #38abdd;\"><b>Accompagnement des 300 acheteurs sur Ivalua<\/b><\/span><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbjustified\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]Les processus achat pouvant \u00eatre compliqu\u00e9s, <b>Orange <\/b>a choisi<b> d\u2019int\u00e9grer l\u2019<a href=\"https:\/\/shortways.com\/fr\/fonctionnalites-shortways-assistant\/\">Assistant Shortways<\/a><\/b>\u00a0dans Ivalua comme <span style=\"color: #1780af;\"><b>solution unique<\/b><\/span> de <b>formation<\/b> et <b>d\u2019accompagnement<\/b> des acheteurs sur leurs process.<\/p>\n<p>Gr\u00e2ce au partenariat d\u2019Orange et de l\u2019\u00e9quipe Customer Success Shortways, les contenus d\u2019aides ont pu \u00eatre <b>personnalis\u00e9s<\/b> au plus pr\u00e8s de leurs besoins :<\/p>\n<p>&#8211; Des <b>aides contextuelles <\/b>en fran\u00e7ais et en anglais, relatives aux consignes m\u00e9tier.<\/p>\n<p>&#8211; Des <b>bulles de notifications<\/b>, par exemple pour rappeler aux utilisateurs le changement d\u2019adresse du si\u00e8ge social.<\/p>\n<p>&#8211; Des <b>pas \u00e0 pas <\/b>interactifs, notamment pour cr\u00e9er un \u00e9v\u00e8nement de sourcing sans passer par le support.<\/p>\n<p>&#8211; Des<b> statistiques d\u2019utilisation <\/b>des aides permettant d\u2019ajuster les contenus en continu et de mesurer l\u2019utilisation de l\u2019outil.<br \/>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,2_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb40px||40px||true|\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbB\u00e9n\u00e9fices\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#xe052;||divi||400&Prime; icon_color=\u00a0\u00bb#38ABDD\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb75px||75px||true|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<ul>\n<li>Am\u00e9lioration de l\u2019exp\u00e9rience collaborateur sur le logiciel<\/li>\n<li>Accompagnement des utilisateurs 24\/7<\/li>\n<li>R\u00e9duction de la charge du support<\/li>\n<\/ul>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbjustified\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #38abdd;\"><b>Am\u00e9lioration de l&rsquo;accompagnement et de l&rsquo;exp\u00e9rience utilisateur, r\u00e9duction de la charge du support<\/b><\/span><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbjustified\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]La solution a consid\u00e9rablement <b>am\u00e9lior\u00e9 l\u2019exp\u00e9rience collaborateur<\/b> en l\u2019accompagnant \u00e0 tout instant, <b>r\u00e9duisant ainsi la charge du support.<\/b><\/p>\n<p>La solution Shortways a permis de couvrir les besoins d\u2019aides des <b>utilisateurs<\/b> <b>ponctuels<\/b> mais aussi des utilisateurs <b>aguerris<\/b><b>. <\/b><\/p>\n<p>L\u2019exploitation des <b>statistiques<\/b> <b>d\u2019usages<\/b> a permis d\u2019<b>\u00e9valuer<\/b> <b>l\u2019utilisation<\/b> de l\u2019assistant<b>, <\/b>de faire vivre et <b>\u00e9voluer<\/b><b> les aides<\/b>.<\/p>\n<p>Avec <span style=\"color: #1780af;\"><b>20 000 interactions Shortways par <\/b><b>mois<\/b><\/span>, Orange a ainsi pu constater que <b>70% <\/b>de sa population d\u2019utilisateurs ne d\u00e9sactivait pas les pas-\u00e0-pas, et avait bien un <b>besoin<\/b> <b>d\u2019accompagnement<\/b>.<\/p>\n<blockquote><p><span style=\"color: #1780af;\"><i>\u00ab Shortways, c\u2019est un outil user-<\/i><i>friendly<\/i><i> qui permet d\u2019apporter une aide rapide, directe et sans d\u00e9lai \u00e0 nos utilisateurs internes et externes \u00bb, <\/i>conclut Lucica Mitu<\/span><\/p><\/blockquote>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; 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Autonomiser les utilisateurs et all\u00e9ger la charge du support Autonomiser et accompagner les acheteurs, et all\u00e9ger la charge du support utilisateurs.Orange, c\u2019est plus de 142 000 salari\u00e9s et plus de 259 millions de clients [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":8646,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","cybocfi_hide_featured_image":"","footnotes":""},"class_list":["post-28231","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Orange : accompagner les utilisateurs sur Ivalua - Shortways<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment Orange a autonomis\u00e9 et accompagn\u00e9 ses utilisateurs sur Ivalua avec l&#039;Assistant Shortways.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shortways.com\/fr\/clients\/orange-sourcing\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Orange : accompagner les utilisateurs sur Ivalua - 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