{"id":28218,"date":"2021-12-15T15:07:01","date_gmt":"2021-12-15T13:07:01","guid":{"rendered":"https:\/\/shortways.com\/?page_id=28218"},"modified":"2023-05-16T12:48:17","modified_gmt":"2023-05-16T11:48:17","slug":"orange-deploiement-oracle-erp-cloud","status":"publish","type":"page","link":"https:\/\/shortways.com\/fr\/clients\/orange-deploiement-oracle-erp-cloud\/","title":{"rendered":"Orange : Accompagner le d\u00e9ploiement d&rsquo;Oracle ERP Cloud"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; fullwidth=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_fullwidth_slider _builder_version=\u00a0\u00bb4.20.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb125px||125px||true|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_slide heading=\u00a0\u00bbAccompagner le d\u00e9ploiement d&rsquo;Oracle ERP Cloud et autonomiser les utilisateurs\u00a0\u00bb use_bg_overlay=\u00a0\u00bboff\u00a0\u00bb use_text_overlay=\u00a0\u00bbon\u00a0\u00bb text_overlay_color=\u00a0\u00bbrgba(0,0,0,0.69)\u00a0\u00bb text_border_radius=\u00a0\u00bb10px\u00a0\u00bb _builder_version=\u00a0\u00bb4.20.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_font_size=\u00a0\u00bb55px\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2021\/11\/Banniere-Orange-creating-positive-impact.png\u00a0\u00bb background_enable_image=\u00a0\u00bbon\u00a0\u00bb background_position=\u00a0\u00bbbottom_center\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb30px\u00a0\u00bb header_font_size_phone=\u00a0\u00bb30px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_transition=\u00a0\u00bbon\u00a0\u00bb]<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-25235 aligncenter \" src=\"https:\/\/shortways.com\/wp-content\/uploads\/2021\/03\/orange-logo-white-150x150.png\" alt=\"\" width=\"125\" height=\"125\" \/><\/p>\n<p>[\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_testimonial author=\u00a0\u00bbMagali Thomas\u00a0\u00bb job_title=\u00a0\u00bbConsultante Solutions Senior\u00a0\u00bb company_name=\u00a0\u00bbOrange\u00a0\u00bb portrait_url=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2021\/08\/Magali-Thomas-LinkedIn.jpg\u00a0\u00bb admin_label=\u00a0\u00bbT\u00e9moignage\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]Shortways a contribu\u00e9 \u00e0 la formation des utilisateurs lors du d\u00e9ploiement de l\u2019ERP gr\u00e2ce aux messages directement int\u00e9gr\u00e9s dans l\u2019ERP. Et aujourd\u2019hui d\u2019accompagner la prise en main de l\u2019outil des nouveaux utilisateurs.<br \/>\n[\/et_pb_testimonial][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,2_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb40px||40px||true|\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbContexte &#038; Enjeux\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#x6b;||divi||400&Prime; icon_color=\u00a0\u00bb#38ABDD\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb90px||90px||true|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]Autonomiser les utilisateurs via une communication et formation contextualis\u00e9e<br \/>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bbMetropolis Extra Bold||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb text_font_size=\u00a0\u00bb20px\u00a0\u00bb header_2_text_align=\u00a0\u00bbjustify\u00a0\u00bb header_2_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<strong>Autonomiser<\/strong><b> les utilisateurs via une communication et formation contextualis\u00e9e<\/b><br \/>\n[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bbMetropolis||||||||\u00a0\u00bb text_orientation=\u00a0\u00bbjustified\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]En 2017, <a href=\"https:\/\/www.orange.com\/fr\">Orange<\/a> a d\u00e9ploy\u00e9 <b><span style=\"color: #1780af;\">le nouvel<\/span> <span style=\"color: #1780af;\">ERP Oracle Fusion<\/span><\/b>, impactant les unit\u00e9s op\u00e9rationnelles, la direction des achats et la direction financi\u00e8re.<\/p>\n<p>Durant la phase de d\u00e9ploiement de l\u2019ERP, il fallait accompagner plus de <b><span style=\"color: #1780af;\">9 000 utilisateurs<\/span> qui ne pouvaient pas \u00eatre form\u00e9s en pr\u00e9sentiel<\/b>.<\/p>\n<p>Aujourd\u2019hui, au fil de son utilisation, Orange souhaite mettre en place une <b>communication <\/b>efficace afin d&rsquo;<b>autonomiser <\/b>les utilisateurs.<\/p>\n<p>Le projet pr\u00e9sente donc 3 enjeux :<\/p>\n<ul>\n<li>s\u2019adresser \u00e0 des <b>utilisateurs vari\u00e9s <\/b>et <b>contextualiser<\/b> les messages en fonction du profil,<\/li>\n<li><b>inscrire<\/b> la plateforme dans un \u00e9cosyst\u00e8me complexe en compl\u00e9ment d\u2019autres outils digitaux,<\/li>\n<li><b>accompagner et former<\/b> les utilisateurs en continu afin de les rendre <b>autonomes.<\/b><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,2_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb40px||40px||true|\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbSolution\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#x65;||divi||400&Prime; icon_color=\u00a0\u00bb#38ABDD\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb90px||90px||true|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]Int\u00e9gration de l\u2019Assistant Shortways \u00e0 l\u2019ERP, et enrichissement continu des contenus d\u2019aides<br \/>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb text_orientation=\u00a0\u00bbjustified\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2><span style=\"color: #38abdd;\"><b>Accompagnement<\/b><b> des 9 000 utilisateurs ne pouvant pas \u00eatre form\u00e9s en pr\u00e9sentiel<\/b><\/span><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbjustified\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]Les processus d\u2019achats \u00e9tant vari\u00e9s tout comme les populations d\u2019utilisateurs venant les saisir, Orange a choisi <b>d\u2019int\u00e9grer l\u2019<a href=\"https:\/\/shortways.com\/fr\/fonctionnalites-shortways-assistant\/\">Assistant Shortways<\/a><\/b> pour une <span style=\"color: #1780af;\"><b>communication r\u00e9active <\/b><\/span>et un <span style=\"color: #1780af;\"><b>accompagnement contextualis\u00e9 <\/b><\/span>en fonction du profil utilisateur. Orange a ensuite <b>enrichi les fonctionnalit\u00e9s <\/b>au fil du temps.<\/p>\n<p>Pour ce faire, Orange a utilis\u00e9 la quasi-totalit\u00e9 des fonctionnalit\u00e9s de l\u2019outil Shortways :<\/p>\n<ul>\n<li>Des <b>pas \u00e0 pas <\/b>interactifs comme mini modes op\u00e9ratoires pour accompagner un nouvel usage ou rappeler les manipulations aux utilisateurs.<\/li>\n<li>Des<b> aides contextuelles, <\/b>en fran\u00e7ais et en anglais, relatives aux consignes m\u00e9tier.<\/li>\n<li>Des<b> FAQ contextuelles<\/b>, pour int\u00e9grer de la documentation m\u00e9tier directement dans l\u2019ERP.<\/li>\n<li>Ou encore des <b>bulles de notification<\/b> comme relai d\u2019informations pour rattraper les \u00e9ventuels collaborateurs qui n\u2019auraient pas vu l\u2019information par un canal plus traditionnel, par exemple lors du changement de si\u00e8ge social ou des upgrades trimestriels.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,2_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb40px||40px||true|\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbB\u00e9n\u00e9fices\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#xe052;||divi||400&Prime; icon_color=\u00a0\u00bb#38ABDD\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb60px||60px||true|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<ul>\n<li style=\"text-align: left;\">Stabilisation de la volum\u00e9trie depuis 2017<\/li>\n<li style=\"text-align: left;\">All\u00e8gement de la charge support<\/li>\n<li style=\"text-align: left;\">Accompagnement de l\u2019activit\u00e9 au quotidien<\/li>\n<\/ul>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbjustified\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #38abdd;\"><b>Accompagnement de l&rsquo;activit\u00e9 au quotidien et all\u00e8gement de la charge support<\/b><\/span><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbjustified\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]Depuis 2017, Shortways a permis d\u2019am\u00e9liorer l\u2019<b>accompagnement<\/b>, la <b>formation<\/b> et la <b>communication<\/b> au quotidien.<\/p>\n<p>Ainsi, les diff\u00e9rentes populations d\u2019utilisateurs sur Oracle ont \u00e9t\u00e9 <b>autonomis\u00e9es<\/b> dans leurs saisies de demandes d\u2019achats (240 000 par an).<\/p>\n<p><span style=\"color: #1780af;\"><b>L\u2019enrichissement des fonctionnalit\u00e9s <\/b><\/span>de l\u2019assistant a \u00e9galement entra\u00een\u00e9 un <b>all\u00e8gement<\/b> de la <b>charge du support<\/b>, et une stabilisation de la volum\u00e9trie.<\/p>\n<blockquote><p><em><span style=\"color: #1780af;\">\u00ab Shortways a contribu\u00e9 \u00e0 la formation des utilisateurs lors du d\u00e9ploiement de l&rsquo;ERP gr\u00e2ce aux messages directement int\u00e9gr\u00e9s dans l&rsquo;ERP. Et aujourd&rsquo;hui d&rsquo;accompagner la prise en main de l&rsquo;outil des nouveaux utilisateurs. \u00bb, <\/span><\/em><span style=\"color: #1780af;\">conclut Magali Thomas.<\/span><\/p><\/blockquote>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.20.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb text_font_size=\u00a0\u00bb20px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>T\u00e9l\u00e9chargez ce Business Case<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=\u00a0\u00bb4.20.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb max_width_tablet=\u00a0\u00bb100%\u00a0\u00bb max_width_phone=\u00a0\u00bb100%\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb|150px||150px|true|true\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb max_width=\u00a0\u00bb50%\u00a0\u00bb]<\/p>\n<form id=\"foss-61a63af0d59cbc7f61e397b8\"><\/form>\n<p><script async src='https:\/\/api.plezi.co\/api\/v1\/web_forms\/scripts?tenant_id=5f17f2d4f4208726cdaaaa43&#038;form_id=60b62003d59cbc358cad37b4&#038;form_version=3&#038;content_web_form_id=61a63af0d59cbc7f61e397b8&#038;plz_lang=fr'><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shortways a contribu\u00e9 \u00e0 la formation des utilisateurs lors du d\u00e9ploiement de l\u2019ERP gr\u00e2ce aux messages directement int\u00e9gr\u00e9s dans l\u2019ERP. Et aujourd\u2019hui d\u2019accompagner la prise en main de l\u2019outil des nouveaux utilisateurs. Autonomiser les utilisateurs via une communication et formation contextualis\u00e9e Autonomiser les utilisateurs via une communication et formation contextualis\u00e9e En 2017, Orange a d\u00e9ploy\u00e9 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":8646,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","cybocfi_hide_featured_image":"","footnotes":""},"class_list":["post-28218","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Orange : Accompagner le d\u00e9ploiement d&#039;Oracle ERP Cloud<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment Orange a autonomis\u00e9 et accompagn\u00e9 ses utilisateurs lors du d\u00e9ploiement d&#039;Oracle ERP Cloud avec Shortways\" \/>\n<meta name=\"robots\" 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