{"id":20146,"date":"2020-12-03T12:42:17","date_gmt":"2020-12-03T10:42:17","guid":{"rendered":"https:\/\/shortways.com\/?page_id=20146"},"modified":"2025-08-18T12:28:56","modified_gmt":"2025-08-18T11:28:56","slug":"plateforme-adoption-digitale-definition","status":"publish","type":"page","link":"https:\/\/shortways.com\/fr\/plateforme-adoption-digitale-definition\/","title":{"rendered":"Qu’est-ce qu’une Plateforme d’Adoption Digitale ?"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Landing Hero” _builder_version=”4.16″ use_background_color_gradient=”on” background_color_gradient_stops=”#1c4bd8 0%|#1780af 100%” background_color_gradient_start=”#1c4bd8″ background_color_gradient_end=”#1780af” background_image=”https:\/\/shortways.com\/wp-content\/uploads\/2020\/11\/coding-background-texture.jpg” background_blend=”overlay” custom_padding=”25px|0px|14px|0px||” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”2%” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ custom_margin=”|||” custom_width_px=”1280px” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.17.1″ header_font=”|on|||” header_font_size=”42px” header_line_height=”1.3em” background_layout=”dark” custom_padding=”|||” hover_enabled=”0″ header_font_size_last_edited=”off|desktop” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Qu’est-ce qu’une Plateforme d’Adoption Digitale ?<\/h1>\n
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Vous souhaitez tout savoir sur la plateforme d\u2019adoption digitale ou \u00ab\u202fdigital adoption platform\u202f\u00bb\u202f<\/span><\/span>(DAP)\u00a0<\/span><\/span>? <\/span><\/span><\/span><\/p>\n
Vous \u00eates au bon endroit ! D<\/span><\/span>\u00e9couvrons ensemble\u00a0<\/span><\/span>ses enjeux\u00a0<\/span><\/span>et en quoi elle peut\u00a0<\/span><\/span>vous \u00eatre b\u00e9n\u00e9fiqu<\/span><\/span>e<\/span><\/span>.<\/span><\/span><\/span><\/p>\n
[\/et_pb_text][et_pb_button button_url=”https:\/\/content.shortways.com\/resume-dap” url_new_window=”on” button_text=”T\u00e9l\u00e9charger le r\u00e9sum\u00e9” _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#ffffff” button_bg_color=”#f58500″ button_border_width=”0px” button_border_radius=”100px” button_icon=”9||divi||400″ box_shadow_style=”preset1″ box_shadow_color=”#f48a00″ global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/shortways.com\/wp-content\/uploads\/2020\/12\/Quest-ce-que-cest.png” title_text=”Qu’est-ce que c’est ?” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.16″ custom_margin=”|||” custom_padding=”|||” animation_style=”zoom” animation_direction=”left” animation_delay=”100ms” animation_intensity_zoom=”20%” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_image=”https:\/\/shortways.com\/wp-content\/uploads\/2020\/11\/coding-dots.png” parallax=”on” width=”100%” custom_margin=”-2px|||||” custom_padding=”20px||30px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.1″ _module_preset=”default” background_enable_image=”off” parallax=”on” width=”100%” max_width=”100%” module_alignment=”left” custom_padding=”||0px||false|false” filter_brightness=”76%” inline_fonts=”Abel,Metropolis Extra Bold” global_colors_info=”{}”]<\/p>\n
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Au programme<\/span> :<\/strong><\/span><\/p>\n
<\/p>\n
1. Une plateforme d’adoption digitale : d\u00e9finition<\/a> ?<\/span><\/p>\n
2. Quels sont les enjeux<\/a><\/strong> d’une plateforme d’adoption digitale ?<\/span><\/p>\n
3. Quelles sont les fonctionnalit\u00e9s<\/strong><\/a> d’une plateforme d’adoption digitale ?<\/span><\/p>\n
4. Comment une plateforme d’adoption digitale est-elle mise en place<\/strong><\/a> ?<\/span><\/p>\n
5. Pour qui la plateforme d’adoption digitale est-elle destin\u00e9e<\/a> ?<\/span><\/p>\n
6. Quels sont les gains et le retour sur investissement<\/strong><\/a> d’une plateforme d’adoption digitale ? <\/span><\/p>\n<\/blockquote>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”definition” _builder_version=”4.16″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”#1780af 0%|#38abdd 100%” background_color_gradient_start=”#1780af” background_color_gradient_end=”#38abdd” custom_padding=”0px||0px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ header_font=”||||||||” header_2_font=”|700|||||||” header_2_text_color=”#7272ff” header_2_font_size=”36px” header_2_line_height=”1.3em” custom_margin=”||20px|” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” hover_enabled=”0″ locked=”off” global_colors_info=”{}” header_font_size__hover=”30px” header_font_size__hover_enabled=”30px” header_letter_spacing__hover=”0px” header_letter_spacing__hover_enabled=”0px” header_text_shadow_style__hover=”none” header_text_shadow_style__hover_enabled=”none” header_text_shadow_color__hover=”rgba(0,0,0,0.4)” header_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” sticky_enabled=”0″]<\/p>\n
1. Une Plateforme d’Adoption Digitale : d\u00e9finition ?<\/span><\/h2>\n
[\/et_pb_text][et_pb_divider color=”#09e1c0″ divider_weight=”4px” disabled_on=”on|on|off” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width=”40px” module_alignment=”left” custom_margin=”||10px|” animation_style=”zoom” animation_direction=”left” saved_tabs=”all” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.16″ text_font=”||||||||” text_text_color=”#8585bd” text_font_size=”16px” text_line_height=”1.9em” header_font=”||||||||” header_4_font=”|700|||||||” header_4_font_size=”16px” header_4_line_height=”1.9em” animation_style=”zoom” animation_intensity_zoom=”6%” locked=”off” global_colors_info=”{}”]D\u00e9finition de la plateforme d’adoption digitale<\/span>
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”0px||30px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” background_enable_image=”off” custom_margin=”|auto|-5px|auto||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
Une plateforme d’adoption digitale est un outil d’assistance utilisateur digitalis\u00e9 directement int\u00e9gr\u00e9 dans les logiciels<\/strong><\/span> d’entreprise comme <\/span>Oracle ERP<\/a>, Oracle HCM<\/a>, SAP SuccessFactors<\/a>, Talentsoft<\/a><\/span>, Microsoft ou encore <\/span>Salesforc<\/span>e.<\/span><\/p>\n
Selon <\/span>Gartner, <\/span>qui fut le 1<\/span><\/span>er<\/span><\/span> \u00e0 les d\u00e9finir, <\/span><\/span>d<\/span>\u2019ici 2025 70% des organisations utiliseront des solutions<\/span> d\u2019adoption num\u00e9rique comme les plateformes d\u2019adoption<\/span> digitale, pour surmonter les difficult\u00e9s d\u2019adoption et<\/span> d\u2019exp\u00e9rience des utilisateurs sur les applications<\/span>.<\/span><\/span><\/p>\n
En ajoutant ce type d’aide dans votre logiciel d’entreprise, vous pourrez communiquer<\/strong> <\/span>avec vos utilisateurs et les former\u00a0<\/strong><\/span><\/span>sur les process\u00a0<\/span>et saisies de donn\u00e9es\u00a0<\/span>directement dans l\u2019interface,\u00a0<\/span>gr\u00e2ce \u00e0\u00a0<\/span>des pas-\u00e0-pas et de l\u2019aide contextuelle<\/span>,<\/span>\u00a0afin de les aider \u00e0 ma\u00eetriser leurs outils<\/strong><\/span> de fa\u00e7on simple<\/span><\/strong><\/span><\/span>,\u00a0rapide,\u00a0et\u00a0sans avoir \u00e0 passer par votre support informatique <\/span><\/strong>!<\/span><\/span>\u00a0<\/span><\/p>\n
Cet assistant est sur-mesure : il offre un support en temps r\u00e9el<\/strong><\/span>, adapt\u00e9<\/strong> <\/span>\u00e0 la langue, au profil et \u00e0 l\u2019\u00e9cran de chaque utilisateur, au bon endroit au bon moment, afin qu\u2019en quelques clics ce dernier puisse trouver la r\u00e9ponse \u00e0 son interrogation de fa\u00e7on autonome, et ce 24h\/24 7j\/7<\/strong><\/span>.<\/span><\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”enjeux” _builder_version=”4.16″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”#1780af 0%|#38abdd 100%” background_color_gradient_start=”#1780af” background_color_gradient_end=”#38abdd” custom_padding=”0px||0px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ header_font=”||||||||” header_2_font=”|700|||||||” header_2_text_color=”#7272ff” header_2_font_size=”36px” header_2_line_height=”1.3em” custom_margin=”||20px|” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” hover_enabled=”0″ locked=”off” global_colors_info=”{}” header_font_size__hover=”30px” header_font_size__hover_enabled=”30px” header_letter_spacing__hover=”0px” header_letter_spacing__hover_enabled=”0px” header_text_shadow_style__hover=”none” header_text_shadow_style__hover_enabled=”none” header_text_shadow_color__hover=”rgba(0,0,0,0.4)” header_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” sticky_enabled=”0″]<\/p>\n
2. Quels sont les enjeux d’une Plateforme d’Adoption Digitale ?<\/span><\/h2>\n
[\/et_pb_text][et_pb_divider color=”#09e1c0″ divider_weight=”4px” disabled_on=”on|on|off” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width=”40px” module_alignment=”left” custom_margin=”||10px|” animation_style=”zoom” animation_direction=”left” saved_tabs=”all” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.16″ text_font=”||||||||” text_text_color=”#8585bd” text_font_size=”16px” text_line_height=”1.9em” header_font=”||||||||” header_4_font=”|700|||||||” header_4_font_size=”16px” header_4_line_height=”1.9em” animation_style=”zoom” animation_intensity_zoom=”6%” locked=”off” global_colors_info=”{}”]<\/p>\n
Une plateforme d’adoption digitale permet de r\u00e9pondre \u00e0 de nombreuses probl\u00e9matiques essentielles en entreprise,<\/strong> que les responsables tentent de r\u00e9soudre.<\/span><\/p>\n
Voici les cas d’usage les plus fr\u00e9quents<\/strong> :<\/span>
<\/span><\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”0px||30px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.1″ _module_preset=”default” text_font=”|700|||||||” custom_padding=”||0px|||” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}”]<\/p>\n
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R\u00e9ussir le d\u00e9ploiement<\/a><\/strong> d’une nouvelle application<\/span><\/p>\n<\/li>\n
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Harmoniser<\/a><\/strong> les processus et fiabiliser les donn\u00e9es<\/span><\/p>\n<\/li>\n
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Se d\u00e9barrasser des manuels utilisateurs<\/a><\/strong><\/span><\/p>\n<\/li>\n
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Acc\u00e9l\u00e9rer l’adoption<\/a><\/strong> d’un nouveau logiciel<\/span><\/p>\n<\/li>\n
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S’adapter \u00e0 la structure<\/strong> <\/a>de\u00a0l’organisation<\/span><\/p>\n<\/li>\n<\/ul>\n<\/blockquote>\n
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R\u00c9USSIR LE D\u00c9PLOIEMENT D’UNE NOUVELLE APPLICATION<\/span>\u00a0:<\/strong> <\/span><\/li>\n<\/ul>\n
Lorsqu\u2019une entreprise d\u00e9cide de d\u00e9ployer une\u00a0<\/span>nouvelle<\/span>\u00a0application m\u00e9tier, de nombreux freins \u00e9mergent que les responsables en\u00a0<\/span>conduite du changement<\/span><\/b>\u00a0<\/span>doivent \u00e9carter afin de permettre une appropriation p\u00e9renne des changements. <\/span>\u00a0<\/span><\/p>\n
Une plateforme d’adoption digitale\u00a0<\/span>a pour objectif<\/span>\u00a0<\/span>de<\/span>\u00a0<\/span>digitaliser la formation<\/span> et la prise en main des applications<\/strong>.\u00a0<\/span>Ensuite, par le biais d<\/span>e<\/span>s<\/span>\u00a0<\/span>bulles de d\u00e9finitions contextuelles\u00a0<\/span>et<\/span> pas-\u00e0-pas interactifs<\/span>,<\/span>\u00a0<\/span>d\u2019<\/span>acc\u00e9l\u00e9rer<\/b>\u00a0cette prise en main<\/b><\/span>\u00a0<\/span><\/b>par\u00a0<\/span>l’utilisateur\u00a0<\/span>qui\u00a0<\/span>se<\/span>\u00a0<\/span>sent rassur\u00e9\u00a0<\/strong><\/span>par\u00a0cet\u00a0accompagnement\u00a0<\/strong>adapt\u00e9<\/strong>\u00a0<\/span>\u00e0 son rythme<\/span>. La DAP est ainsi un guide essentiel qui augmente la productivit\u00e9 des collaborateurs sur leurs processus digitaux.<\/span><\/p>\n
[\/et_pb_text][et_pb_divider color=”#00ddda” divider_weight=”4px” _builder_version=”4.16″ _module_preset=”default” max_width=”40px” module_alignment=”left” global_colors_info=”{}”][\/et_pb_divider][et_pb_text module_id=”enjeux-harmoniser” _builder_version=”4.18.0″ _module_preset=”default” custom_margin=”-18px|||||” custom_padding=”0px|||||” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}”]<\/p>\n
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HARMONISER LES PROCESSUS ET FIABILISER LES DONN\u00c9ES<\/strong><\/span> :<\/strong> <\/span><\/li>\n<\/ul>\n
En moyenne, un employ\u00e9 a entre 10 et 15 applications \u00e0 utiliser<\/strong><\/span>,<\/span>\u00a0<\/span>d<\/span>ont plusieurs en une journ\u00e9e<\/span>, ce qui peut mener \u00e0 des confusions, oublis, erreurs de saisie<\/strong>, et mettre en p\u00e9ril l\u2019efficacit\u00e9 des donn\u00e9es<\/strong> sur lesquelles reposent les prises de contact, analyses, bilans et d\u00e9cisions strat\u00e9giques.<\/span><\/p>\n
Ce<\/span>\u00a0nombre\u00a0<\/span>ayant augment\u00e9\u00a0<\/span>du fait de la p\u00e9riode de distanciation physique que nous traversons, conduisant les salari\u00e9s \u00e0\u00a0<\/span>apprendre \u00e0 se servir de plus d\u2019outils\u00a0<\/span>en peu de temps\u00a0<\/span>afin de s’adapter<\/strong><\/span>\u00a0pour\u00a0continuer\u00a0\u00e0\u00a0exercer leur activit\u00e9 en t\u00e9l\u00e9travail<\/strong>,\u00a0<\/span>l\u2019harmonisation des processus et la fiabilisation de la donn\u00e9e \u00e0 distance est une probl\u00e9matique cl\u00e9<\/strong> toujours d\u2019actualit\u00e9.<\/span>\u00a0<\/span><\/p>\n
U<\/span>ne\u00a0<\/span>DAP<\/span>\u00a0permet d\u2019expliquer et\u00a0<\/span>de\u00a0<\/span>standardiser\u00a0<\/b>les process et\u00a0<\/b>la saisie des donn\u00e9es<\/b><\/span>,\u00a0<\/span>afin de\u00a0<\/span>rendre\u00a0<\/span>ces derni\u00e8res qualitatives, et \u00e9viter<\/strong><\/span> un retraitement des datas <\/strong>long et co\u00fbteux, qui sera \u00e0 maintenir en permanence si le probl\u00e8me de\u00a0<\/span>fond<\/span>\u00a0n\u2019est pas r\u00e9gl\u00e9.<\/span><\/p>\n
[\/et_pb_text][et_pb_divider color=”#00ddda” divider_weight=”4px” _builder_version=”4.16″ _module_preset=”default” max_width=”40px” module_alignment=”left” global_colors_info=”{}”][\/et_pb_divider][et_pb_text module_id=”enjeux-manuels” _builder_version=”4.18.0″ _module_preset=”default” custom_margin=”-17px|||||” custom_padding=”0px|||||” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}”]<\/p>\n
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SE D\u00c9BARRASSER DES MANUELS UTILISATEURS<\/strong><\/span> :<\/strong> <\/span><\/li>\n<\/ul>\nAfin de suivre les\u00a0<\/span>\u00e9volutions en mati\u00e8re de formation<\/b><\/a><\/span>, les entreprises optent d\u00e9sormais pour une assistance utilisateur virtuelle<\/strong>, plut\u00f4t que<\/strong> d\u2019avoir recours \u00e0 des formations en pr\u00e9sentiel longues, peu motivantes, et pas toujours possibles<\/strong><\/span>\u00a0(bonjour la COVID-19 \u2026).<\/span><\/p>\n
De m\u00eame, l<\/span>es entreprises\u00a0<\/span>cherchent<\/span>\u00a0\u00e0 digitaliser les manuels devenus obsol\u00e8tes<\/strong>. Ces derniers sont en effet bien trop longs et d\u00e9motivants \u00e0 lire pour les utilisateurs, qui utilisent\u00a0<\/span>a<\/span>lors<\/span>\u00a0mal leurs applications et saisissent de mauvaises donn\u00e9es, ou n\u2019utilisent pas tout leur potentiel.<\/span><\/p>\n
Une DAP<\/span>\u00a0est une solution de\u00a0<\/span>digitalisation des manuels<\/b><\/a>.<\/span><\/span><\/p>\n
[\/et_pb_text][et_pb_divider color=”#00ddda” divider_weight=”4px” _builder_version=”4.16″ _module_preset=”default” max_width=”40px” module_alignment=”left” global_colors_info=”{}”][\/et_pb_divider][et_pb_text module_id=”enjeux-adoption” _builder_version=”4.18.0″ _module_preset=”default” custom_margin=”-18px|||||” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}”]<\/p>\n
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ACC\u00c9L\u00c9RER L’ADOPTION D’UN NOUVEAU LOGICIEL<\/strong><\/span> :<\/strong> <\/span><\/li>\n<\/ul>\n
Un<\/span>e\u00a0<\/span>difficult\u00e9<\/span><\/b> d\u2019adoption <\/span><\/b>appara\u00eet lorsque le\u00a0<\/span>changement technologique<\/span>\u00a0<\/span>n\u2019a pas conquis et engag\u00e9 tous les utilisateurs<\/span>\u00a0comme esp\u00e9r\u00e9<\/span>.<\/span>\u00a0<\/span>Cela peut venir de\u00a0<\/span>plusieurs sources<\/span>\u00a0:
<\/span>– de\u00a0<\/span>la nouvelle technologie<\/strong> en question<\/span>\u202f:<\/span>\u00a0elle semble trop compliqu\u00e9e<\/strong> ou\u00a0<\/span>ne<\/span>\u00a0pas apporter de r\u00e9el avantage<\/strong> aux yeux des collaborateurs.
<\/span>– d’u<\/span>ne\u00a0mauvaise communication<\/strong> aupr\u00e8s des usagers, voire une r\u00e9ticence psychologique \u00e0 l\u2019\u00e9gard de cette modifications<\/span>\u00a0<\/span>: l\u2019employ\u00e9 se voit contraint de modifier ses habitudes, cela lui semble long et contraignant alors que la situation dans laquelle il\u00a0<\/span>se trouvait\u00a0<\/span>lui convenait.
<\/span>– d’un\u00a0fort turn-over<\/strong> au sein de l\u2019organisation.<\/span>\u00a0<\/span><\/p>\n
Ces diff\u00e9rentes\u00a0<\/span>raisons<\/span>\u00a0<\/span>peuvent\u00a0<\/span>elles aussi\u00a0<\/span>avoir pour<\/span>\u00a0cons\u00e9quences\u202f<\/span>u<\/span>ne absence ou mauvaise exploitation de la solution.<\/strong><\/span><\/p>\n
Une DAP<\/span>\u00a0<\/span>peut \u00eatre b\u00e9n\u00e9fique\u00a0<\/span>car elle permet d\u2019<\/span>accompagner\u00a0un employ\u00e9<\/strong><\/span>\u00a0lors de ses premi\u00e8res utilisations<\/strong><\/span>, mais \u00e9galement \u00e0 chaque fois qu’il en ressent le besoin<\/strong><\/span> s’il<\/span>\u00a0s\u2019agit d\u2019un<\/span>e<\/span>\u00a0application\u00a0<\/span>qu\u2019il n\u2019utilise pas au<\/strong><\/span>\u00a0quotidien<\/strong> mais dont l’usage qu\u2019il en fait reste essentiel<\/strong>\u00a0(par exemple, lors des campagnes d\u2019entretiens\u00a0<\/span>annuels<\/span>).<\/span>\u00a0Aussi, de communiquer rapide<\/strong><\/span><\/span>ment<\/strong><\/span>\u00a0et simplement<\/strong><\/span> avec les employ\u00e9s<\/span> pour appuyer cette mutation<\/span>.<\/span><\/p>\n
[\/et_pb_text][et_pb_divider color=”#00ddda” divider_weight=”4px” _builder_version=”4.16″ _module_preset=”default” max_width=”40px” module_alignment=”left” global_colors_info=”{}”][\/et_pb_divider][et_pb_text module_id=”enjeux-structure” _builder_version=”4.18.0″ _module_preset=”default” custom_margin=”-18px|||||” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}”]<\/p>\n
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S’ADAPTER \u00c0 LA STRUCTURE DE L’ORGANISATION<\/strong><\/span>\u00a0:<\/strong> <\/span><\/li>\n<\/ul>\n
Lors<\/span>que<\/span>\u00a0les\u00a0<\/span>utilisateurs sont\u00a0<\/span><\/b>r\u00e9partis\u00a0<\/span><\/b>sur plusieurs sites<\/span><\/b>\u00a0<\/span>(<\/span>dans<\/span>\u00a0un m\u00eame pays\u00a0<\/span>ou<\/span>\u00a0\u00e0 l\u2019international),\u00a0<\/span>ou qu’une entreprise est sujette \u00e0 un fort turn-over<\/strong>, des probl\u00e8mes organisationnels\u00a0<\/span>inh\u00e9rents<\/span>\u00a0<\/span>\u00e0 l\u2019utilisation de ses applications m\u00e9tiers\u00a0<\/span>surgissent<\/span>.\u00a0<\/span>Il faut que chaque employ\u00e9, \u00e0 tout moment et peu importe son emplacement, puisse prendre en main ses outils\u00a0<\/strong><\/span>et r\u00e9pondre \u00e0 ses interrogations<\/strong>\u00a0<\/span>rapidement<\/span>.<\/span>\u00a0<\/span><\/p>\n
Une DAP permet de mener une politique d’accompagnement, d’apprentissage et de communication harmonis\u00e9e<\/strong><\/span> au sein de votre \u00e9cosyst\u00e8me num\u00e9rique \u00e0 distance<\/strong><\/span>, adapt\u00e9e <\/span><\/strong>aux besoins de chacun, en toute langue<\/strong><\/span>.<\/span><\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”fonctionnalites” _builder_version=”4.16″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”#1780af 0%|#38abdd 100%” background_color_gradient_start=”#1780af” background_color_gradient_end=”#38abdd” custom_padding=”0px||0px|||” global_colors_info=”{}”][et_pb_row column_structure=”2_3,1_3″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|0px||||” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ header_font=”||||||||” header_2_font=”|700|||||||” header_2_text_color=”#7272ff” header_2_font_size=”36px” header_2_line_height=”1.3em” custom_margin=”||20px|” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” hover_enabled=”0″ locked=”off” global_colors_info=”{}” header_font_size__hover=”30px” header_font_size__hover_enabled=”30px” header_letter_spacing__hover=”0px” header_letter_spacing__hover_enabled=”0px” header_text_shadow_style__hover=”none” header_text_shadow_style__hover_enabled=”none” header_text_shadow_color__hover=”rgba(0,0,0,0.4)” header_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” sticky_enabled=”0″]<\/p>\n
3. Les fonctionnalit\u00e9s d’une Plateforme d’Adoption Digitale<\/span><\/h2>\n
[\/et_pb_text][et_pb_divider color=”#09e1c0″ divider_weight=”4px” disabled_on=”on|on|off” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width=”40px” module_alignment=”left” custom_margin=”||10px|” animation_style=”zoom” animation_direction=”left” saved_tabs=”all” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.18.0″ text_font=”||||||||” text_text_color=”#8585bd” text_font_size=”16px” text_line_height=”1.9em” header_font=”||||||||” header_4_font=”|700|||||||” header_4_font_size=”16px” header_4_line_height=”1.9em” animation_style=”zoom” animation_intensity_zoom=”6%” locked=”off” global_colors_info=”{}”]<\/p>\n
Une fois la DAP d\u00e9ploy\u00e9e<\/span><\/span>, des collaborateurs vont \u00eatre nomm\u00e9s <\/span><\/span><\/strong>administrateurs<\/strong> et vont pouvoir cr\u00e9er du contenu<\/strong> d’aide<\/span><\/span>\u00a0en temps r\u00e9el, personnalisable\u00a0<\/span><\/span>selon l\u2019\u00e9cran, le profil ou la langue de<\/span><\/span>s<\/span><\/span>\u00a0utilisateur<\/span><\/span>s<\/span><\/span>,\u00a0<\/span><\/span>et modifiable \u00e0 l\u2019envie,\u00a0<\/span><\/span>sous la forme de<\/span><\/span>\u00a0fonctionnalit\u00e9s<\/span><\/span>\u00a0<\/span><\/span>que<\/span>\u00a0l\u2019on vous explique ci-dessous\u202f:<\/span><\/span><\/span><\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/shortways.com\/fr\/fonctionnalites-shortways-assistant\/” url_new_window=”on” button_text=”En savoir + sur les fonctionnalit\u00e9s shortways” button_alignment=”center” _builder_version=”4.16″ custom_button=”on” button_text_size=”13px” button_text_color=”#ffffff” button_bg_color=”#FFB200″ button_border_width=”0px” button_border_color=”#e09900″ button_border_radius=”100px” button_letter_spacing=”1px” button_font=”|on||on|” button_icon=”9||divi||400″ transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|desktop” transform_translate=”47px|76px” transform_translate_tablet=”-8px|-20px” transform_translate_phone=”0px|-20px” transform_translate_last_edited=”on|desktop” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|desktop” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|desktop” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|desktop” transform_styles_last_edited=”on|desktop” custom_margin=”20px|||” animation_style=”zoom” animation_delay=”100ms” animation_intensity_zoom=”6%” transform_styles_tablet=”” transform_styles_phone=”” box_shadow_style=”preset1″ box_shadow_vertical=”10px” box_shadow_blur=”50px” box_shadow_spread=”5px” box_shadow_color=”rgba(229,115,27,0.69)” button_letter_spacing_hover=”2px” saved_tabs=”all” locked=”off” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”off” button_text_color__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_border_color__hover_enabled=”off” button_border_color__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_border_radius__hover_enabled=”off” button_border_radius__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”2px” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_bg_color__hover_enabled=”off” button_bg_color__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Learn by Doing” _builder_version=”4.16″ custom_margin=”0px|||||” custom_padding=”0px|0px|30px|0px||” global_colors_info=”{}”][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” _builder_version=”4.16″ _module_preset=”default” custom_margin=”|auto|35px|auto||” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb url=”#fonctionnalites-pas-a-pas” image=”https:\/\/shortways.com\/wp-content\/uploads\/2020\/10\/Joystick.png” icon_placement=”left” content_max_width=”1100px” _builder_version=”4.17.1″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_font_size=”12px” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||60px|||” custom_padding=”14px|30px|11px|5px||” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” border_radii=”on|23px|23px|23px|23px” box_shadow_style=”preset1″ box_shadow_color=”rgba(71,74,182,0.12)” locked=”off” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}”]<\/p>\n
Pas-\u00e0-pas<\/strong><\/span><\/a><\/span><\/p>\n
[\/et_pb_blurb][et_pb_blurb url=”#fonctionnalites-bulles-de-notifications” image=”https:\/\/shortways.com\/wp-content\/uploads\/2020\/10\/communiquer.png” icon_placement=”left” content_max_width=”1100px” _builder_version=”4.17.1″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|desktop” transform_translate_tablet=”” transform_translate_phone=”0px|-18px” transform_translate_last_edited=”on|phone” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|phone” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|phone” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|phone” transform_styles_last_edited=”on|phone” custom_margin=”|||” custom_padding=”15px|7px|9px|7px||” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” transform_styles_tablet=”” transform_styles_phone=”” border_radii=”on|25px|25px|25px|25px” box_shadow_style=”preset1″ box_shadow_color=”rgba(71,74,182,0.12)” locked=”off” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}”]<\/p>\n
Bulles de notifications<\/strong><\/a><\/span><\/p>\n
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FAQ<\/strong><\/a><\/span><\/p>\n
[\/et_pb_blurb][et_pb_blurb url=”#fonctionnalites-aide-contextuelle” image=”https:\/\/shortways.com\/wp-content\/uploads\/2020\/10\/toucher-collab.png” icon_placement=”left” content_max_width=”1100px” _builder_version=”4.17.1″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|tablet” transform_translate_tablet=”0px|-17px” transform_translate_phone=”0px|-53px” transform_translate_last_edited=”on|phone” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|phone” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|phone” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|phone” transform_styles_last_edited=”on|phone” custom_margin=”|||” custom_padding=”14px|30px|11px|10px||” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” transform_styles_tablet=”” transform_styles_phone=”” border_radii=”on|25px|25px|25px|25px” box_shadow_style=”preset1″ box_shadow_color=”rgba(71,74,182,0.12)” locked=”off” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}”]<\/p>\n
Aide contextuelle<\/strong><\/a><\/span><\/p>\n
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Demande d’assistance<\/strong><\/a><\/span><\/p>\n
[\/et_pb_blurb][et_pb_blurb url=”#fonctionnalites-barre-de-recherche” image=”https:\/\/shortways.com\/wp-content\/uploads\/2020\/10\/guider-1.png” icon_placement=”left” content_max_width=”1100px” _builder_version=”4.17.1″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|tablet” transform_translate_tablet=”0px|-27px” transform_translate_phone=”0px|-66px” transform_translate_last_edited=”on|phone” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|phone” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|phone” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|phone” transform_styles_last_edited=”on|phone” custom_margin=”|||” custom_padding=”14px|30px|11px|10px||” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” transform_styles_tablet=”” transform_styles_phone=”” border_radii=”on|25px|25px|25px|25px” box_shadow_style=”preset1″ box_shadow_color=”rgba(71,74,182,0.12)” locked=”off” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}”]<\/p>\n
Barre de recherche<\/strong><\/a><\/span><\/p>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb url=”#fonctionnalites-dashboards-statistiques” image=”https:\/\/shortways.com\/wp-content\/uploads\/2020\/10\/ameliorer-perfs.png” icon_placement=”left” content_max_width=”1100px” _builder_version=”4.17.1″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|tablet” transform_translate_tablet=”4px|-46px” transform_translate_phone=”0px|-77px” transform_translate_last_edited=”on|phone” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|phone” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|phone” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|phone” transform_styles_last_edited=”on|phone” custom_margin=”|||” custom_padding=”14px|30px|11px|10px||” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” transform_styles_tablet=”” transform_styles_phone=”” border_radii=”on|25px|25px|25px|25px” box_shadow_style=”preset1″ box_shadow_color=”rgba(71,74,182,0.12)” locked=”off” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}”]<\/p>\n
Dashboards Statistiques<\/strong><\/a><\/span><\/p>\n
[\/et_pb_blurb][et_pb_blurb url=”#fonctionnalites-creation-contenus” image=”https:\/\/shortways.com\/wp-content\/uploads\/2020\/10\/language-translate-1.png” icon_placement=”left” content_max_width=”1100px” _builder_version=”4.17.1″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|tablet” transform_translate_tablet=”0px|-47px” transform_translate_phone=”0px|-96px” transform_translate_last_edited=”on|phone” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|phone” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|phone” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|phone” transform_styles_last_edited=”on|phone” custom_margin=”|||” custom_padding=”14px|30px|11px|10px||” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” transform_styles_tablet=”” transform_styles_phone=”” border_radii=”on|25px|25px|25px|25px” box_shadow_style=”preset1″ box_shadow_color=”rgba(71,74,182,0.12)” locked=”off” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}”]<\/p>\n
Cr\u00e9ation de contenus<\/strong><\/a><\/span><\/p>\n
[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/shortways.com\/wp-content\/uploads\/2020\/12\/Les-pas-a-pas.png” title_text=”Les pas-\u00e0-pas” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb image=”https:\/\/shortways.com\/wp-content\/uploads\/2020\/10\/Joystick.png” icon_placement=”left” content_max_width=”1100px” module_id=”fonctionnalites-aide-contextuelle” _builder_version=”4.27.4″ header_level=”h3″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” width=”45%” custom_margin=”|||” custom_padding=”14px|30px|11px|10px||” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” hover_enabled=”0″ border_radii=”on|25px|25px|25px|25px” box_shadow_style=”preset1″ box_shadow_color=”rgba(71,74,182,0.12)” locked=”off” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
Pas-\u00e0-pas<\/strong><\/span><\/span><\/h3>\n
[\/et_pb_blurb][et_pb_divider color=”#00ddda” divider_weight=”4px” _builder_version=”4.16″ _module_preset=”default” max_width=”40px” module_alignment=”left” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Metropolis||||||||” header_4_text_align=”justify” text_orientation=”justified” global_colors_info=”{}”]<\/p>\n
Les pas-\u00e0-pas, ou\u00a0\u00ab\u00a0step\u00a0by\u00a0step\u00a0\u00bb,\u00a0<\/span>guident et forment \u00e9tape<\/span> par \u00e9tape<\/span>\u00a0dans l\u2019accomplissement d\u2019une t\u00e2che ou d’un processus, que ce soit lors de sa premi\u00e8re connexion, ou \u00e0 l\u2019occasion d\u2019une mont\u00e9e de version.<\/span><\/strong><\/p>\n
Sous quelle forme un pas-\u00e0-pas se pr\u00e9sente-t-il ?<\/p>\n
Lorsqu\u2019un utilisateur va arriver sur un \u00e9cran, par exemple lors d\u2019une saisie de\u00a0commande, une\u00a0premi\u00e8re\u00a0bulle va appara\u00eetre \u00e0 l\u2019\u00e9cran<\/strong> lui indiquant la premi\u00e8re action \u00e0 r\u00e9aliser<\/strong> : quelle information doit-il saisir et \u00e0 quel endroit,\u00a0en pointant les boutons \u00e0 cliquer\u00a0afin de\u00a0pouvoir\u00a0passer \u00e0 l\u2019\u00e9tape suivante.\u00a0(Si vous pr\u00e9f\u00e9rez une visualisation des fonctionnalit\u00e9s, c\u2019est par ici\u00a0<\/a>\ud83d\udc48\u00a0!)<\/p>\n
L\u2019avantage ? Dites adieu aux\u00a0gros\u00a0manuels utilisateurs que personne ne lit\u202f<\/strong>! La plan\u00e8te et votre espace de stockage vous diront merci\u202f !\u00a0Pas\u00a0non plus\u00a0besoin d\u2019arranger les plannings<\/strong> ou faire d\u00e9placer<\/strong> vos salari\u00e9s \u00e0 des formations en pr\u00e9sentiel ou visioconf\u00e9rences tr\u00e8s longues auxquelles ils n’ont pas envie d’assister, que ce soit lors d’un changement de logiciel ou d’un onboarding.<\/p>\n
Vos modes op\u00e9ratoires sont digitalis\u00e9s sous forme de guides et didacticiels interactifs<\/strong><\/span> embarqu\u00e9s. L’utilisateur d\u00e9couvre l’ensemble des services offerts par votre outil et ses bonnes pratiques en autonomie<\/strong>,\u00a0directement\u00a0face \u00e0 l’interface, \u00e0 la demande et en quelques minutes.<\/strong><\/p>\n
[\/et_pb_text][et_pb_button button_url=”https:\/\/shortways.com\/fr\/blog\/non-classifiee\/trucs-astuces-shortways-pas-a-pas-efficaces\/” url_new_window=”on” button_text=”Nos trucs et astuces” button_alignment=”center” _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#ffffff” button_bg_color=”#38abdd” button_border_width=”0px” button_border_radius=”100px” button_icon=”9||divi||400″ box_shadow_style=”preset1″ box_shadow_color=”#36a7d8″ global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/shortways.com\/wp-content\/uploads\/2020\/12\/Les-bulles-de-notification.png” title_text=”Les bulles de notification” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb image=”https:\/\/shortways.com\/wp-content\/uploads\/2020\/10\/communiquer.png” icon_placement=”left” content_max_width=”1100px” module_id=”fonctionnalites-aide-contextuelle” _builder_version=”4.27.4″ header_level=”h3″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|desktop” transform_translate_tablet=”” transform_translate_phone=”0px|-18px” transform_translate_last_edited=”on|phone” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|phone” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|phone” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|phone” width=”45%” custom_margin=”|||” custom_padding=”14px|30px|11px|10px||” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” hover_enabled=”0″ border_radii=”on|25px|25px|25px|25px” box_shadow_style=”preset1″ box_shadow_color=”rgba(71,74,182,0.12)” locked=”off” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
Bulles de notifications<\/strong><\/span><\/h3>\n
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Les bulles de notification, bulles d’actualit\u00e9s ou “push news”, permettent d’<\/span>informer le collaborateur directement dans votre logiciel m\u00e9tier<\/span> lors d’actualit\u00e9s (mont\u00e9e de version, d\u00e9but de campagnes d’entretiens annuels, r\u00e9forme sur les saisies de d\u00e9part \u00e0 la retraite, cl\u00f4ture de fin de mois…).<\/span><\/strong><\/p>\n
Ces notifications cibl\u00e9es<\/strong>, courtes et souvent accompagn\u00e9es d’un pas-\u00e0-pas, apparaissent \u00e0 l’ouverture<\/strong> de son application m\u00e9tier.<\/p>\n
Pour l\u2019utilisateur : plus besoin d\u2019aller chercher les informations ou de lire une newsletter puis retourner sur son interface pour essayer d\u2019appliquer ce qu\u2019il y a vu : elles lui apparaissent automatiquement.<\/p>\n
Et vous ? Vous animez votre communaut\u00e9 d’utilisateurs<\/span> par une communication simple<\/strong>, efficace, et\u00a0bien\u00a0plus intuitive.<\/p>\n
Bien s\u00fbr, il ne faut pas abuser des bonnes choses, et les noyer avec trop de bulles.<\/p>\n
[\/et_pb_text][et_pb_button button_url=”https:\/\/shortways.com\/fr\/blog\/non-classifiee\/trucs-astuces-shortways-pour-creer-des-bulles-de-notifications-efficaces\/” url_new_window=”on” button_text=”Nos trucs et astuces” button_alignment=”center” _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#ffffff” button_bg_color=”#38abdd” button_border_width=”0px” button_border_radius=”100px” button_icon=”9||divi||400″ box_shadow_style=”preset1″ box_shadow_color=”#36a7d8″ global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/shortways.com\/wp-content\/uploads\/2020\/12\/La-FAQ.jpeg” title_text=”La FAQ” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb image=”https:\/\/shortways.com\/wp-content\/uploads\/2020\/10\/soutenir.png” icon_placement=”left” content_max_width=”1100px” module_id=”fonctionnalites-aide-contextuelle” _builder_version=”4.27.4″ header_level=”h3″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|tablet” transform_translate_tablet=”0px|-19px” transform_translate_phone=”0px|-37px” transform_translate_last_edited=”on|phone” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|phone” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|phone” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|phone” width=”45%” custom_margin=”|||” custom_padding=”14px|30px|11px|10px||” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” hover_enabled=”0″ border_radii=”on|25px|25px|25px|25px” box_shadow_style=”preset1″ box_shadow_color=”rgba(71,74,182,0.12)” locked=”off” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
FAQ<\/strong><\/span><\/h3>\n
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La FAQ est\u00a0recommand\u00e9e\u00a0pour mettre en acc\u00e8s rapide les proc\u00e9dures m\u00e9tier et fichiers\u00a0utiles, au bon endroit dans l\u2019application.<\/strong><\/span><\/p>\n
En cliquant sur la cat\u00e9gorie FAQ\u00a0de son assistant, l\u2019utilisateur aura \u00e0 disposition des liens<\/strong><\/span> de pas-\u00e0-pas ou encore d\u2019articles contextualis\u00e9s en rapport avec l\u2019\u00e9cran sur lequel il se trouve<\/strong>, r\u00e9pondant aux questions les plus r\u00e9currentes<\/strong><\/span>.<\/p>\n
Pas besoin d\u2019ouvrir\u00a0un\u00a0ticket<\/strong> aupr\u00e8s du service informatique\u00a0et\u00a0d\u2019en\u00a0attendre la r\u00e9ponse afin de continuer son travail.<\/p>\n
[\/et_pb_text][et_pb_button button_url=”https:\/\/shortways.com\/fr\/blog\/non-classee\/trucs-astuces-shortways-creer-faq-utilisateurs\/” url_new_window=”on” button_text=”Nos trucs et astuces” button_alignment=”center” _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#ffffff” button_bg_color=”#38abdd” button_border_width=”0px” button_border_radius=”100px” button_icon=”9||divi||400″ box_shadow_style=”preset1″ box_shadow_color=”#36a7d8″ global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/shortways.com\/wp-content\/uploads\/2020\/12\/Laide-contextuelle.jpeg” title_text=”L’aide contextuelle” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb image=”https:\/\/shortways.com\/wp-content\/uploads\/2020\/10\/toucher-collab.png” icon_placement=”left” content_max_width=”1100px” module_id=”fonctionnalites-aide-contextuelle” _builder_version=”4.27.4″ header_level=”h3″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|tablet” transform_translate_tablet=”0px|-17px” transform_translate_phone=”0px|-53px” transform_translate_last_edited=”on|phone” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|phone” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|phone” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|phone” transform_styles_last_edited=”on|phone” width=”45%” custom_margin=”|||” custom_padding=”14px|30px|11px|10px||” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” hover_enabled=”0″ transform_styles_tablet=”” transform_styles_phone=”” border_radii=”on|25px|25px|25px|25px” box_shadow_style=”preset1″ box_shadow_color=”rgba(71,74,182,0.12)” locked=”off” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
Aide contextuelle<\/strong><\/span><\/h3>\n
[\/et_pb_blurb][et_pb_divider color=”#00ddda” divider_weight=”4px” _builder_version=”4.16″ _module_preset=”default” max_width=”40px” module_alignment=”left” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_orientation=”justified” global_colors_info=”{}”]<\/p>\n
L\u2019aide contextuelle permet de donner acc\u00e8s \u00e0 vos utilisateurs en 1 clic \u00e0 du contenu de formation comme des d\u00e9finitions<\/span> de listes de valeurs.<\/strong><\/span><\/p>\n
Par exemple, la d\u00e9finition des cat\u00e9gories d\u2019achat dans un ERP, ou encore la liste des types de poste sur la fiche de cr\u00e9ation d\u2019un employ\u00e9 dans le SIRH.<\/p>\n
Lorsque l\u2019utilisateur n\u2019est pas s\u00fbr de l\u2019information qu\u2019il doit\u00a0saisir\u00a0dans un champ, il peut passer sa souris sur un mot-cl\u00e9<\/strong>, et verra appara\u00eetre une bulle avec plus d’informations sur l’\u00e9l\u00e9ment souhait\u00e9.<\/strong><\/p>\n
Vous pouvez ainsi assister et expliquer vos donn\u00e9es<\/strong><\/span> \u00e0 vos utilisateurs, afin de standardiser leur saisie<\/strong><\/span>, et \u00e9viter les erreurs<\/strong><\/span> ! En expliquant au bon endroit, l’utilisateur est rassur\u00e9 et fait les meilleurs choix de saisie possibles.<\/strong><\/p>\n
[\/et_pb_text][et_pb_button button_url=”https:\/\/shortways.com\/fr\/blog\/non-classifiee\/trucs-astuces-shortways-pour-creer-des-aides-contextuelles-efficaces\/” url_new_window=”on” button_text=”Nos trucs et astuces” button_alignment=”center” _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#ffffff” button_bg_color=”#38abdd” button_border_width=”0px” button_border_radius=”100px” button_letter_spacing=”0px” button_font=”||||||||” button_icon=”9||divi||400″ button_icon_color=”#ffffff” background_layout=”dark” box_shadow_style=”preset1″ box_shadow_color=”#0ca5d3″ global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/shortways.com\/wp-content\/uploads\/2020\/11\/aide-x-500.png” title_text=”La demande d’assistance” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb image=”https:\/\/shortways.com\/wp-content\/uploads\/2020\/11\/assistant.png” icon_placement=”left” content_max_width=”1100px” module_id=”fonctionnalites-aide-contextuelle” _builder_version=”4.27.4″ header_level=”h3″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|tablet” transform_translate_tablet=”0px|-26px” transform_translate_phone=”0px|-56px” transform_translate_last_edited=”on|phone” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|phone” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|phone” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|phone” width=”45%” custom_margin=”|||” custom_padding=”14px|30px|11px|10px||” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” hover_enabled=”0″ border_radii=”on|25px|25px|25px|25px” box_shadow_style=”preset1″ box_shadow_color=”rgba(71,74,182,0.12)” locked=”off” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
Demande d’assistance<\/strong><\/span><\/h3>\n
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Si l\u2019utilisateur n\u2019a pas trouv\u00e9 de r\u00e9ponse par le biais des autres<\/strong><\/span> aides mentionn\u00e9es ci-dessus, il peut toujours saisir une demande d\u2019assistance, toujours depuis l\u2019application.\u00a0\u00a0<\/strong><\/span><\/p>\n
Comment ?\u00a0Une\u00a0demande contextualis\u00e9e\u00a0et qualifi\u00e9e<\/a><\/span><\/strong>\u00a0(\u00e9cran, profil, langue) est envoy\u00e9e par email \u00e0 votre \u00e9quipe support ou \u00e0 votre\u00a0outil ITSM de\u00a0ticketing\u00a0(Jira,\u00a0ServiceNow,\u00a0Easyvista, etc.).\u00a0L\u2019utilisateur n\u2019a donc pas non plus \u00e0 se souvenir du mode op\u00e9ratoire pour ouvrir un ticket.<\/strong><\/p>\n
Afin de faciliter la visualisation du probl\u00e8me par le help desk, une capture d\u2019\u00e9cran<\/strong> peut m\u00eame \u00eatre ins\u00e9r\u00e9e\u00a0!<\/p>\n
Votre support<\/strong><\/span> est fluidifi\u00e9<\/span><\/strong>, et tous les \u00e9l\u00e9ments sont fournis, \u00e9vitant les allers-retours chronophages afin de r\u00e9pondre \u00e0 la demande.<\/p>\n
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Barre de recherche<\/strong><\/span><\/h3>\n
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La\u00a0barre de\u00a0recherche permet de saisir un ou plusieurs mots-cl\u00e9s et d\u2019afficher directement les r\u00e9sultats correspondants.\u00a0<\/strong><\/span><\/p>\n
Elle n\u2019est pas une fonctionnalit\u00e9\u00a0en elle-m\u00eame, mais permet de retrouver le contenu<\/span> <\/strong>des FAQ, aides contextuelles, pas-\u00e0-pas ou notifications en rapport avec le mot-cl\u00e9 donn\u00e9, n\u2019importe quand et peu importe l\u2019\u00e9cran<\/span><\/strong> sur lequel on se trouve !<\/p>\n
Cela renforce la praticit\u00e9, l\u2019ergonomie<\/strong><\/span>\u00a0et\u00a0les possibilit\u00e9s de\u00a0personnalisation<\/strong> offertes par\u00a0l\u2019assistant<\/strong>, qui reste pr\u00e9sent \u00e0 l\u2019\u00e9cran.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/shortways.com\/wp-content\/uploads\/2020\/12\/Les-dashboards-et-statistiques.jpeg” title_text=”Statistiques” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb image=”https:\/\/shortways.com\/wp-content\/uploads\/2020\/10\/ameliorer-perfs.png” icon_placement=”left” content_max_width=”1100px” module_id=”fonctionnalites-dashboards-statistiques” _builder_version=”4.27.4″ header_level=”h3″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|tablet” transform_translate_tablet=”4px|-46px” transform_translate_phone=”0px|-77px” transform_translate_last_edited=”on|phone” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|phone” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|phone” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|phone” transform_styles_last_edited=”on|phone” width=”55%” custom_margin=”|||” custom_padding=”14px|30px|11px|10px||” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” hover_enabled=”0″ transform_styles_tablet=”” transform_styles_phone=”” border_radii=”on|25px|25px|25px|25px” box_shadow_style=”preset1″ box_shadow_color=”rgba(71,74,182,0.12)” locked=”off” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
Dashboards Statistiques<\/strong><\/span><\/h3>\n
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Cr\u00e9ation de contenus<\/strong><\/span><\/h3>\n
[\/et_pb_blurb][et_pb_divider color=”#00ddda” divider_weight=”4px” _builder_version=”4.16″ _module_preset=”default” max_width=”40px” module_alignment=”left” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_orientation=”justified” global_colors_info=”{}”]<\/p>\n
Les administrateurs de votre DAP<\/span>\u00a0cr\u00e9ent et g\u00e8rent\u00a0les contenus<\/span> disponibles\u00a0via\u00a0ces fonctionnalit\u00e9s en toute autonomie, directement depuis\u00a0l\u2019application, sur\u00a0tous les \u00e9crans.\u00a0<\/span><\/strong><\/p>\n
Gr\u00e2ce aux\u00a0dashboards\u00a0et statistiques<\/a>, ils peuvent\u00a0piloter et mesurer l\u2019usage de la DAP<\/strong><\/span>\u202f: liens FAQ les plus cliqu\u00e9s,\u00a0news marqu\u00e9es\u00a0comme lues,\u00a0aides contextuelles et\u00a0assistances\u00a0les plus consult\u00e9es, pas \u00e0 pas les plus\u00a0recherch\u00e9s \u2026<\/p>\n
Ainsi, ils d\u00e9cident facilement du contenu qui doit \u00eatre maintenu ou non, et quel sujet n\u00e9cessite plus de contenu car il a suscit\u00e9 le plus d’interrogations.<\/p>\n
Enfin, pas d\u2019inqui\u00e9tudes !\u00a0Les statistiques pouvant \u00eatre anonymis\u00e9es,\u00a0cette\u00a0solution est\u00a0conforme aux exigences en mati\u00e8re de protection des donn\u00e9es<\/span><\/strong>\u00a0(RGPD<\/a>).<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”20px||||false|false” custom_padding=”0px||30px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/shortways.com\/fr\/blog\/non-classifiee\/comment-integrer-plateforme-adoption-digitale\/” url_new_window=”on” button_text=”Nos trucs et astuces : cr\u00e9ation” button_alignment=”center” _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#ffffff” button_bg_color=”#38abdd” button_border_width=”0px” button_border_radius=”100px” button_letter_spacing=”0px” button_font=”||||||||” button_icon=”9||divi||400″ button_icon_color=”#ffffff” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|desktop” transform_translate=”320px|0px” 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button_text_size=”15px” button_text_color=”#ffffff” button_bg_color=”#38abdd” button_border_width=”0px” button_border_radius=”100px” button_letter_spacing=”0px” button_font=”||||||||” button_icon=”9||divi||400″ button_icon_color=”#ffffff” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|desktop” transform_translate=”143px|0px” transform_translate_tablet=”0px|1px” transform_translate_phone=”” transform_translate_last_edited=”on|desktop” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|desktop” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|desktop” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|desktop” transform_styles_last_edited=”on|desktop” background_layout=”dark” transform_styles_tablet=”” transform_styles_phone=”” box_shadow_style=”preset1″ box_shadow_color=”#0ca5d3″ 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4. Comment une Plateforme d’Adoption Digitale est-elle mise en place ?<\/span><\/h2>\n
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Mais alors concr\u00e8tement … comment cet assistant digital va-t-il \u00eatre d\u00e9ploy\u00e9 au sein de mon logiciel ?<\/b><\/span><\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”0px||30px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” custom_margin=”||8px|||” global_colors_info=”{}”]<\/p>\n
L\u00e0 encore<\/span>, p<\/span>as d\u2019inqui\u00e9tudes. Les int\u00e9grateurs de DAP<\/span>\u00a0l\u2019ont bien compris\u202f: si une DAP<\/span>\u00a0est n\u00e9cessaire, ce n\u2019est pas pour en plus exiger une liste de\u00a0<\/span>pr\u00e9requis<\/span>\u00a0\u00e0 rallonge\u00a0<\/span>avec<\/span>\u00a0des process interminablement compliqu\u00e9s.<\/span><\/p>\n
Techniquement parlant, p<\/span>our prendre l\u2019exemple de notre assistant\u00a0Shortways<\/a>, il s\u2019agit d\u2019une simple int\u00e9gration native dans le logiciel<\/strong><\/span>.<\/span><\/p>\n
Apr\u00e8s\u00a0<\/span>un\u00a0<\/span>rendez-vous de diagnostic technique <\/strong>pour d\u00e9ployer<\/span>\u00a0la solution la plus adapt\u00e9e \u00e0 vos besoins, un composant javascript<\/strong> est ins\u00e9r\u00e9 dans votre solution : pas de d\u00e9ploiement d’extension ou add-on compl\u00e9mentaire<\/strong>.<\/span><\/p>\n
Toutefois, si l’applicatif ne le permet pas (notamment s’il est en SaaS), une extension de navigateur peut \u00eatre envisag\u00e9e<\/strong> par notre \u00e9quipe de super-d\u00e9veloppeurs, (n’h\u00e9sitez pas \u00e0 nous contacter pour en savoir plus<\/a> sur comment une PAD pourrait s’adapter \u00e0 votre environnement).<\/span><\/p>\n
En moyenne chez\u00a0Shortways\u00a0les projets prennent 3 mois<\/strong><\/span><\/span>\u00a0jusqu\u2019\u00e0 la phase de production<\/strong><\/span>, mais un client l\u2019a d\u00e9j\u00e0 fait en 10 jours !<\/span><\/p>\n
Ensuite<\/span>,\u00a0<\/span>apr\u00e8s une session de formation d\u2019une demi-journ\u00e9e<\/strong>,\u00a0<\/span>vo<\/span>us \u00eates apte \u00e0 prendre en main\u00a0<\/span>le\u00a0<\/span>studio d\u2019administration <\/span><\/b>afin de d\u00e9marrer la\u00a0<\/span>cr\u00e9ation de\u00a0<\/span><\/b>vos\u00a0<\/span><\/b>contenus personnalis\u00e9s<\/span><\/b>, avec nos conseils<\/strong> et notre appui<\/strong> en cas de\u00a0<\/span>besoin<\/span>.<\/span><\/p>\n
Puis<\/span>,\u00a0<\/span>on ne vous laisse pas tomber. N<\/span>otre \u00e9quipe support passe en mode projet et \u00e9volue avec vos besoins. Notre r\u00e9activit\u00e9 et notre soutien<\/span>\u00a0<\/strong><\/span>ont forg\u00e9 la\u00a0<\/span>satisfaction<\/strong> et la relation de proximit\u00e9-confiance<\/strong>\u00a0<\/span>que recommandent\u00a0<\/span>nos clients<\/span>,\u00a0<\/span>mais <\/span>ce sont eux qui vous en parleront le mieux<\/a>.<\/span><\/p>\n
Ce n\u2019est donc pas une solution intrusive<\/strong>\u202f: nous n\u2019avons pas besoin d\u2019avoir acc\u00e8s\u00a0<\/strong><\/span>ni de<\/strong>\u00a0stocker votre base de donn\u00e9es utilisateurs<\/strong> afin que l\u2019assistant digital adapte les affichages selon les profils, langues et \u00e9crans<\/span>\u00a0<\/span>respectant le\u00a0<\/b>r\u00e8glement g\u00e9n\u00e9ral sur la protection des donn\u00e9es<\/b><\/span>\u00a0(<\/span>RGPD<\/span>)<\/span>.<\/span><\/p>\n
C\u2019est \u00e9galement le cas dans la partie\u00a0<\/span>reporting<\/span>\u00a0\/ statistiques di<\/span>sponible aux administrateurs : par d\u00e9faut nous vous proposons d\u2019identifier vos utilisateurs par un num\u00e9ro al\u00e9atoire, plut\u00f4t que par leur adress<\/span>e mail, afin d\u2019anonymiser\u00a0<\/span>leurs actions tout en n\u2019affectant pas l\u2019efficacit\u00e9<\/span> de l\u2019analyse de l\u2019usage de l\u2019assistant.<\/span><\/p>\n
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background_color_gradient_end=”#38abdd” custom_padding=”0px||0px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ header_font=”||||||||” header_2_font=”|700|||||||” header_2_text_color=”#7272ff” header_2_font_size=”36px” header_2_line_height=”1.3em” custom_margin=”||20px|” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” hover_enabled=”0″ locked=”off” global_colors_info=”{}” header_font_size__hover=”30px” header_font_size__hover_enabled=”30px” header_letter_spacing__hover=”0px” header_letter_spacing__hover_enabled=”0px” header_text_shadow_style__hover=”none” header_text_shadow_style__hover_enabled=”none” header_text_shadow_color__hover=”rgba(0,0,0,0.4)” header_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” sticky_enabled=”0″]<\/p>\n
5. Pour qui la Plateforme d’Adoption Digitale est-elle destin\u00e9e ?<\/span><\/h2>\n
[\/et_pb_text][et_pb_divider color=”#09e1c0″ divider_weight=”4px” disabled_on=”on|on|off” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width=”40px” module_alignment=”left” custom_margin=”||10px|” animation_style=”zoom” animation_direction=”left” saved_tabs=”all” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.16″ text_font=”||||||||” text_text_color=”#8585bd” text_font_size=”16px” text_line_height=”1.9em” header_font=”||||||||” header_4_font=”|700|||||||” header_4_font_size=”16px” header_4_line_height=”1.9em” animation_style=”zoom” animation_intensity_zoom=”6%” locked=”off” global_colors_info=”{}”]<\/p>\n
Une DAP peut \u00eatre b\u00e9n\u00e9fique pour tout employ\u00e9<\/span><\/span>,\u00a0<\/span><\/span>\u00e0\u00a0<\/span><\/span>tout niveau<\/span><\/span>. <\/span><\/span><\/span><\/strong><\/p>\n
Cependant, adopter cette solution peut \u00eatre\u00a0<\/span><\/span>d\u2019autant plus\u00a0<\/span><\/span>int\u00e9ressant<\/span><\/span>\u00a0pour certaines fonctions dont le travail consiste \u00e0\u00a0<\/strong><\/span><\/span>lier<\/span><\/span>\u00a0les forces de travail\u202f<\/span><\/span>\u00e0 leurs outils et leurs\u00a0<\/span><\/span>data<\/span><\/span><\/strong>\u00a0<\/span><\/span>:<\/span><\/span>\u00a0<\/span><\/span><\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ” _builder_version=”4.16″ custom_padding=”30px|0px|30px|0px||” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/shortways.com\/wp-content\/uploads\/2020\/12\/Responsable-SIRH_.png” title_text=”Responsable SIRH” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_orientation=”justified” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}”]<\/p>\n
Les Responsables de Syst\u00e8mes d’Informations de gestion des Ressources Humaines (SIRH)<\/span><\/h3>\n
Les SIRH touchent toute l\u2019organisation, et donc une population tr\u00e8s h\u00e9t\u00e9rog\u00e8ne avec des in\u00e9galit\u00e9s sur la maturit\u00e9 digitale qu\u2019il faut accompagner.<\/strong> Cela concerne des processus comme les campagnes d\u2019entretiens annuels<\/strong>, mais aussi le portail employ\u00e9 (pour poser ses cong\u00e9s ou consulter sa paie) ou le portail formation (LMS).<\/p>\n
Du fait que ces campagnes d\u2019entretiens aient lieu une fois par an<\/strong>, les employ\u00e9s ont tendance \u00e0 en oublier le process, qui \u00e9volue lui aussi<\/strong> d\u2019une ann\u00e9e sur l\u2019autre.
Le d\u00e9plaisir et le stress li\u00e9s aux d\u00e9marches administratives ont tendance \u00e0 impacter le taux de compl\u00e9tion des fiches employ\u00e9s.<\/strong> De nombreux profils sont remplis \u00e0 la derni\u00e8re minute, incomplets, non mis \u00e0 jour, inexacts ou tout simplement vides.<\/p>\n
Aussi, certains modules comme le recrutement n\u00e9cessitent une forte appropriation par les managers qui doivent maintenant saisir eux-m\u00eames les demandes d\u2019embauche : leur plus grande implication dans les processus demande un apprentissage adapt\u00e9.<\/strong><\/p>\n
La qualit\u00e9 des donn\u00e9es est cl\u00e9, mais les responsables SIRH peuvent en manquer. La DAP montre que les t\u00e2ches peuvent \u00eatre r\u00e9alis\u00e9es en quelques \u00e9tapes et favoriser la compl\u00e9tion des fiches employ\u00e9s.<\/p>\n
[\/et_pb_text][et_pb_button button_url=”https:\/\/shortways.com\/fr\/shortways-assistant-pour-les-sirh\/” url_new_window=”on” button_text=”Je d\u00e9couvre Shortways pour mon SIRH” button_alignment=”center” _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#ffffff” button_bg_color=”#38abdd” button_border_width=”0px” button_border_radius=”100px” button_letter_spacing=”0px” button_font=”||||||||” button_icon=”9||divi||400″ button_icon_color=”#ffffff” background_layout=”dark” box_shadow_style=”preset1″ box_shadow_color=”#0ca5d3″ global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/shortways.com\/wp-content\/uploads\/2020\/12\/ERP-Finance.png” title_text=”ERP Finance” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}”]<\/p>\n
Les Responsables ERP Finance<\/span><\/h3>\n
Les utilisateurs Finance sont souvent des experts<\/strong> de leurs\u00a0m\u00e9tiers\u00a0\u00e0 la recherche d\u2019une meilleure efficacit\u00e9<\/strong> et du z\u00e9ro d\u00e9faut.<\/p>\n
L’aide contextuelle, qui offre des d\u00e9finitions pr\u00e9cises<\/strong> sur les r\u00e9f\u00e9rentiels, codes d’imputation, natures de comptes, et tout autre indicateur, est propice \u00e0 cette automatisation et fiabilisation de la saisie des donn\u00e9es<\/strong><\/span>. Ils pourront ainsi s’appuyer sur des donn\u00e9es de qualit\u00e9<\/strong><\/span> lors de visualisation de pr\u00e9visions et production de rapports au sein de leurs outils de reporting<\/strong><\/span> (EPM).<\/p>\n
[\/et_pb_text][et_pb_button button_url=”https:\/\/shortways.com\/fr\/shortways-assistant-pour-les-erp-finance-achat\/” url_new_window=”on” button_text=”Je d\u00e9couvre Shortways pour mon ERP” button_alignment=”center” _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#ffffff” button_bg_color=”#38abdd” button_border_width=”0px” button_border_radius=”100px” button_letter_spacing=”0px” button_font=”||||||||” button_icon=”9||divi||400″ button_icon_color=”#ffffff” background_layout=”dark” box_shadow_style=”preset1″ box_shadow_color=”#0ca5d3″ global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/shortways.com\/wp-content\/uploads\/2020\/12\/ERP-Achat.png” title_text=”ERP Achat” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_orientation=”justified” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}”]<\/p>\n
Les Responsables ERP Achats<\/span><\/h3>\n
Avec l\u2019\u00e9largissement des portails \u00e0 des populations h\u00e9t\u00e9rog\u00e8nes<\/strong>, les responsables ERP Achats font aussi face \u00e0 des probl\u00e9matiques op\u00e9rationnelles en mati\u00e8re d\u2019aide \u00e0 la transformation digitale des achats<\/strong>\u202f:<\/p>\n
– Site web \/ Portail interne de demandes d\u2019achats<\/strong><\/span> : lorsqu\u2019une entreprise a ou vient de mettre en place un portail interne pour les demandes d\u2019achats, une DAP permet de d\u00e9mocratiser et harmoniser la saisie des commandes par les employ\u00e9s, que ce soit pour un achat catalogue ou hors catalogue.<\/p>\n
– Portail fournisseurs<\/span><\/strong> : la transformation num\u00e9rique de la fonction achats touche \u00e9galement les fournisseurs, car les organisations leur mettent de plus en plus \u00e0 disposition des portails web o\u00f9 ils vont g\u00e9rer leur profil fournisseur, commandes, factures, ou encore envoi de certificats et documents l\u00e9gaux. Pourquoi ne pas leur faciliter la t\u00e2che en les guidant<\/strong><\/span> afin de mieux appr\u00e9hender le v\u00f4tre ?<\/p>\n
– Les acheteurs<\/strong> eux-m\u00eames<\/span> : il ne faut pas oublier que les acheteurs eux-m\u00eames doivent s’adapter \u00e0 de nouveaux outils<\/strong> : gestion des fournisseurs, des appels d’offre, approvisionnements, achats, … \u00c9paulez vos collaborateurs dans leur transition technologique.<\/strong><\/span><\/p>\n
En favorisant l\u2019autonomie<\/strong> de vos collaborateurs sur tous vos portails, vos transformations d\u2019achat<\/strong> et votre ROI seront fructifi\u00e9s.<\/strong><\/p>\n
[\/et_pb_text][et_pb_button button_url=”https:\/\/shortways.com\/fr\/shortways-assistant-pour-les-erp-finance-achat\/” url_new_window=”on” button_text=”Je d\u00e9couvre Shortways pour mon ERP” button_alignment=”center” _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#ffffff” button_bg_color=”#38abdd” button_border_width=”0px” button_border_radius=”100px” button_letter_spacing=”0px” button_font=”||||||||” button_icon=”9||divi||400″ button_icon_color=”#ffffff” background_layout=”dark” box_shadow_style=”preset1″ box_shadow_color=”#0ca5d3″ global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/shortways.com\/wp-content\/uploads\/2020\/12\/Consultant-en-Conduite-du-changement.png” title_text=”Consultant en Conduite du changement” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_orientation=”justified” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}”]<\/p>\n
Les Consultants en Conduite du Changement<\/span><\/h3>\n
Le timing des projets<\/strong> informatiques \u00e9tant plus rapide, il y a une n\u00e9cessit\u00e9 d\u2019avoir une conduite du changement acc\u00e9l\u00e9r\u00e9e<\/strong>.<\/p>\n
Nous savons qu\u2019un employ\u00e9 bien inform\u00e9 et accompagn\u00e9<\/strong> est un employ\u00e9 moins r\u00e9ticent.<\/strong><\/p>\n
Une DAP est donc propice \u00e0 la facilitation\u00a0et l\u2019acc\u00e9l\u00e9ration\u00a0du\u00a0d\u00e9ploiement et\u00a0de\u00a0l\u2019adoption d\u2019un nouveau logiciel m\u00e9tier<\/span><\/strong>, en\u00a0offrant la possibilit\u00e9 de\u00a0:<\/p>\n
– Pouvoir cr\u00e9er du contenu adapt\u00e9<\/strong> aux profils\u00a0;<\/p>\n
– Laisser des livrables<\/strong> au client qui pourront \u00eatre exploit\u00e9s<\/strong> et maintenus plus facilement que des manuels PDF<\/strong> volumineux\u00a0;<\/p>\n
– Fournir des services d’accompagnement<\/strong> de mani\u00e8re r\u00e9currente<\/strong> car les applications \u00e9voluent maintenant beaucoup plus souvent<\/strong> (d’o\u00f9 l’importance d’accompagner plus r\u00e9guli\u00e8rement les utilisateurs, et pas seulement au d\u00e9marrage).<\/p>\n
[\/et_pb_text][et_pb_button button_url=”https:\/\/shortways.com\/fr\/conduite-du-changement\/” url_new_window=”on” button_text=”Je d\u00e9couvre Shortways pour ma Conduite du Changement” button_alignment=”center” _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#ffffff” button_bg_color=”#38abdd” button_border_width=”0px” button_border_radius=”100px” button_letter_spacing=”0px” button_font=”||||||||” button_icon=”9||divi||400″ button_icon_color=”#ffffff” background_layout=”dark” box_shadow_style=”preset1″ box_shadow_color=”#0ca5d3″ global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/shortways.com\/wp-content\/uploads\/2020\/12\/DSI2.png” title_text=”DSI” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}”]<\/p>\n
Les Directeurs de Syst\u00e8mes d’Information (DSI)<\/span><\/h3>\n
Enfin, les collaborateurs ne lisent pas toujours les notes de release<\/strong> des nouvelles versions, ou ne connaissent pas toutes les fonctionnalit\u00e9s<\/strong> disponibles dans leur logiciel (quand ils ne doivent pas apprendre \u00e0 ma\u00eetriser une dizaine \u00e0 la fois…).<\/p>\n
Le support applicatif re\u00e7oit donc r\u00e9guli\u00e8rement les m\u00eames tickets<\/strong>, bien souvent mal qualifi\u00e9s<\/strong>, de la part d\u2019utilisateurs perdus dans leur navigation, entra\u00eenant une perte de temps pour les \u00e9quipes IT avec de nombreux allers-retours pour trouver la source du probl\u00e8me. Plus de 40% des appels\u00a0 rel\u00e8vent de demandes d\u2019informations m\u00e9tiers (rappel de proc\u00e9dures) et non pas de probl\u00e8mes techniques !<\/p>\n
Pour y rem\u00e9dier, la plateforme d’adoption digitale va :
– fluidifier la cha\u00eene de support<\/strong> <\/span>des DSI en industrialisant et assurant un premier niveau de support<\/strong><\/span> disponible n\u2019importe quand<\/strong>, am\u00e9liorant la productivit\u00e9 des utilisateurs par la r\u00e9solution autonome et rapide de leurs probl\u00e8mes.<\/strong><\/span>
– offrir un syst\u00e8me de demandes d\u2019assistance qualifi\u00e9es<\/strong><\/span> dans Shortways afin de r\u00e9duire ces allers-retours<\/strong>, lib\u00e9rant du temps \u00e0 vos \u00e9quipes pour se consacrer \u00e0 des axes d\u2019am\u00e9liorations strat\u00e9giques.<\/strong><\/p>\n
[\/et_pb_text][et_pb_button button_url=”https:\/\/shortways.com\/fr\/dsi\/” url_new_window=”on” button_text=”Je d\u00e9couvre Shortways pour mon SI” button_alignment=”center” _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#ffffff” button_bg_color=”#38abdd” button_border_width=”0px” button_border_radius=”100px” button_letter_spacing=”0px” button_font=”||||||||” button_icon=”9||divi||400″ button_icon_color=”#ffffff” background_layout=”dark” box_shadow_style=”preset1″ box_shadow_color=”#0ca5d3″ global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”30px||30px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_text_color=”#e09900″ background_enable_image=”off” global_colors_info=”{}”]<\/p>\n
\ud83d\udc49 Si vous vous reconnaissez dans cette liste de probl\u00e8mes, ou si vous pensez que cet assistant pourrait en r\u00e9soudre d\u2019autres, contactez-nous<\/a> ! \ud83d\udc48<\/strong><\/span><\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”gains” _builder_version=”4.16″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”#1780af 0%|#38abdd 100%” background_color_gradient_start=”#1780af” background_color_gradient_end=”#38abdd” custom_padding=”0px||0px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ header_font=”||||||||” header_2_font=”|700|||||||” header_2_text_color=”#7272ff” header_2_font_size=”36px” header_2_line_height=”1.3em” custom_margin=”||20px|” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” locked=”off” global_colors_info=”{}” header_font_size__hover=”30px” header_font_size__hover_enabled=”30px” header_letter_spacing__hover=”0px” header_letter_spacing__hover_enabled=”0px” header_text_shadow_style__hover=”none” header_text_shadow_style__hover_enabled=”none” header_text_shadow_color__hover=”rgba(0,0,0,0.4)” header_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)”]<\/p>\n
6. Quels sont les gains et le retour sur investissement ?<\/span><\/h2>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”-23px|||||” custom_padding=”0px||30px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”|700|||||||” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}”]<\/p>\n
\n
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Former plus efficacement<\/a><\/strong> ses utilisateurs <\/span><\/li>\n
Ma\u00eetriser l’adoption digitale<\/strong><\/a> <\/span><\/li>\n
Acc\u00e9l\u00e9rer la transformation digitale<\/strong><\/a> <\/span><\/li>\n
Standardiser et fiabiliser la saisie des donn\u00e9es<\/a><\/strong> <\/span><\/li>\n
Faciliter la conduite du changement<\/strong><\/a> <\/span><\/li>\n
Fluidifier le support informatique<\/strong><\/a> <\/span><\/li>\n<\/ul>\n<\/blockquote>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ module_id=”gains-former-efficacement” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/shortways.com\/wp-content\/uploads\/2024\/05\/Couverture-Livre-Blanc-Adoption-du-SIRH-focus-sur-le-support-utilisateur.png” title_text=”Couverture – Livre Blanc Adoption du SIRH focus sur le support utilisateur” url=”https:\/\/shortways.com\/fr\/livre-blanc-adoption-sirh-support\/” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”||17px|||” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}”]<\/p>\n
Former plus efficacement ses utilisateurs<\/strong><\/span><\/h3>\n
Bien souvent, les formations sont difficiles \u00e0 mettre en place<\/strong>, et toutes les fonctionnalit\u00e9s des logiciels ne sont pas abord\u00e9es<\/strong>. Les employ\u00e9s ont tendances \u00e0 oublier<\/strong> les d\u00e9marches \u00e0 suivre, notamment pour effectuer des proc\u00e9dures qui ne sont pas quotidiennes (campagnes d’entretiens annuels, saisie de commande sur le portail d’achat interne, …).<\/span><\/p>\n
Le futur de la formation<\/strong><\/a> est donc un sujet essentiel toujours d’actualit\u00e9, et dans ce contexte actuel bouleversant o\u00f9 la formation et l’int\u00e9gration de nouveaux collaborateurs doivent se faire \u00e0 distance<\/strong>, la digitalisation de la formation est une n\u00e9cessit\u00e9. De plus, les utilisateurs sont de plus en plus \u00e0 la recherche de solutions all-in-one \u00e0 la demande int\u00e9gr\u00e9es \u00e0 leurs outils.<\/span><\/p>\n
La DAP permet une formation informelle efficace<\/strong><\/span> des collaborateurs. Elle les guide de fa\u00e7on simple, rapide et ludique. Au bon moment, au bon endroit et selon leurs besoins.<\/span><\/p>\n
[\/et_pb_text][et_pb_button button_url=”https:\/\/shortways.com\/fr\/livre-blanc-adoption-sirh-support\/” url_new_window=”on” button_text=”T\u00e9l\u00e9charger le Livre Blanc” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#ffffff” button_bg_color=”#38abdd” button_border_width=”0px” button_border_radius=”100px” button_letter_spacing=”0px” button_font=”||||||||” button_icon=”9||divi||400″ button_icon_color=”#ffffff” background_layout=”dark” hover_enabled=”0″ box_shadow_style=”preset1″ box_shadow_color=”#0ca5d3″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ module_id=”gains-adoption-digitale” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/shortways.com\/wp-content\/uploads\/2021\/12\/Couverture-LB-Adoption-Digitale.jpg” title_text=”Couverture Livre Blanc Adoption Digitale” url=”https:\/\/shortways.com\/fr\/livre-blanc-adoption-digitale\/” align=”center” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ border_radii=”on|5px|5px|5px|5px” border_color_all=”#38ABDD” box_shadow_style=”preset2″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”||17px|||” custom_padding=”||1px|||” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}”]<\/p>\n
Ma\u00eetriser l’adoption digitale<\/b><\/span><\/span><\/h3>\n
La formation\u00a0est la base de tout. Cependant, tous les \u00eatres humains n\u2019apprennent pas au m\u00eame rythme<\/strong><\/span>,<\/span>\u00a0n\u2019ont pas le m\u00eame degr\u00e9 de connaissances num\u00e9riques<\/strong><\/span>, et n\u2019ont donc pas<\/span> les m\u00eames besoins\u00a0<\/span>en mati\u00e8re digitale.<\/span><\/p>\n
L’exp\u00e9rience collaborateur est tout aussi importante que l’exp\u00e9rience client. Proposer un assistant digital simple, interactif et personnalis\u00e9<\/strong><\/span> \u00e0 tous vos profils permet aux collaborateurs de se sentir consid\u00e9r\u00e9s<\/strong>, accompagn\u00e9s<\/strong>. Cela favorise leur bien-\u00eatre, motivation, productivit\u00e9 et leur succ\u00e8s<\/strong>, tout en acc\u00e9l\u00e9rant et am\u00e9liorant leur prise en main de vos logiciels<\/strong><\/span>. Et ce, \u00e0 toutes les \u00e9tapes de leur carri\u00e8re<\/strong> : de leur recrutement \/ onboarding<\/strong> \u00e0 leur \u00e9volution senior<\/strong> au sein de la structure. La plateforme d’adoption digitale rassure<\/strong> en montrant qu’en quelques clics<\/strong> ils peuvent r\u00e9aliser des processus ou saisir les bonnes donn\u00e9es.<\/span><\/span><\/span><\/span><\/span><\/p>\n
De plus, la DAP permet une centralisation<\/strong> de la base de connaissances, r\u00e9duisant ainsi vos co\u00fbts et efforts.<\/span><\/p>\n
[\/et_pb_text][et_pb_button button_url=”https:\/\/shortways.com\/fr\/livre-blanc-adoption-digitale\/” url_new_window=”on” button_text=”T\u00e9l\u00e9charger le Livre Blanc” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#ffffff” button_bg_color=”#38abdd” button_border_width=”0px” button_border_radius=”100px” button_letter_spacing=”0px” button_font=”||||||||” button_icon=”9||divi||400″ button_icon_color=”#ffffff” background_layout=”dark” hover_enabled=”0″ box_shadow_style=”preset1″ box_shadow_color=”#0ca5d3″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ module_id=”gains-transformation-digitale” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/shortways.com\/wp-content\/uploads\/2020\/12\/Couv_LB_Transformation_digitale-1.jpg” title_text=”Couv_LB_Transformation_digitale” url=”https:\/\/shortways.com\/fr\/livre-blanc-transformation-digitale-importance-accompagner-utilisateurs-outils-digitaux\/” align=”center” _builder_version=”4.27.0″ _module_preset=”default” border_radii=”on|5px|5px|5px|5px” border_color_all=”#38ABDD” box_shadow_style=”preset2″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”||17px|||” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}”]<\/p>\n
Acc\u00e9l\u00e9rer la transformation digitale<\/strong><\/span><\/h3>\n
L’acc\u00e9l\u00e9ration de la transformation digitale<\/span><\/b>, c’est Le terme que l’on entend depuis des ann\u00e9es. Tout le monde veut le faire, mais ne sait pas r\u00e9ellement de quoi il est question, et comment (bien) faire. Les entreprises ont tendance \u00e0 vouloir tout digitaliser<\/strong>, adopter toutes les nouvelles technologies, sans se pencher sur les moyens et r\u00e9els avantages<\/strong> que cela leur procurerait.<\/p>\n
Toutefois, certains cas de force majeure, comme la pand\u00e9mie du COVID-19, exigent des adaptations parfois impr\u00e9vues et brutales<\/strong> sur lesquelles il faut se pencher, afin que cette transformation num\u00e9rique devenue obligatoire soit p\u00e9renne.<\/span><\/p>\n
C’est l\u00e0 que les plateformes d’adoption digitales r\u00e9pondent aux n\u00e9cessit\u00e9s de <\/span>partage des connaissances et d’informations<\/strong><\/span>, en offrant une assistance aux utilisateurs \u00e0 distance, simple et rapide, pour <\/span>assurer leur ma\u00eetrise des solutions digitales<\/strong><\/span> et leur permettre de poursuivre leur activit\u00e9 sans passer la moiti\u00e9 de leur temps \u00e0 demander de l’aide.<\/span><\/p>\n
[\/et_pb_text][et_pb_button button_url=”https:\/\/shortways.com\/fr\/livre-blanc-transformation-digitale-importance-accompagner-utilisateurs-outils-digitaux\/” url_new_window=”on” button_text=”T\u00e9l\u00e9charger le Livre Blanc” button_alignment=”center” _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#ffffff” button_bg_color=”#38abdd” button_border_width=”0px” button_border_radius=”100px” button_letter_spacing=”0px” button_font=”||||||||” button_icon=”9||divi||400″ button_icon_color=”#ffffff” background_layout=”dark” box_shadow_style=”preset1″ box_shadow_color=”#0ca5d3″ global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ module_id=”gains-saisie-donnees” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/shortways.com\/wp-content\/uploads\/2020\/12\/Couv_LB_Qualite_donnees_financieres-1.jpg” title_text=”Couv_LB_Qualit\u00e9_donn\u00e9es_financi\u00e8res” url=”https:\/\/shortways.com\/fr\/livre-blanc-utilisateur-acteur-cle-qualite-donnees-financieres\/” align=”center” _builder_version=”4.27.0″ _module_preset=”default” border_radii=”on|5px|5px|5px|5px” border_width_all=”2px” border_color_all=”#38ABDD” box_shadow_style=”preset2″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”||17px|||” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}”]<\/p>\n
Standardiser et fiabiliser la saisie des donn\u00e9es<\/strong><\/span><\/h3>\n
Pour finir, avec\u00a0<\/span>la\u00a0<\/span>division des \u00e9quipes sur diff\u00e9rents sites<\/span><\/b>, parfois \u00e0 l\u2019international, et\u00a0<\/span>l\u2019accroissement des volumes\u00a0<\/strong><\/span>de donn\u00e9es\u00a0<\/strong>\u00e0 traiter<\/strong>, leur gestion est primordiale. Pourtant, 76% des probl\u00e8mes de qualit\u00e9 des donn\u00e9es trouvent leurs origines dans les saisies des collaborateurs. La documentation et la qualit\u00e9 des donn\u00e9es deviennent un crit\u00e8re de diff\u00e9renciation <\/strong><\/span>concurrentielle<\/strong> pour les entreprises \u00e0 l\u2019\u00e8re du Big Data et de la data-driven\u00a0culture.<\/span><\/p>\n
En diffusant des explications sur les modes op\u00e9ratoires d\u00e8s la saisie des donn\u00e9es, la DAP traite ce probl\u00e8me en amont et permet d\u2019<\/span>am\u00e9liorer la performance continue des \u00e9quipes<\/strong><\/span> qui r\u00e9alisent des <\/span>consolidations<\/strong>, <\/span>reportings\u00a0et prises de d\u00e9cision fond\u00e9es sur des donn\u00e9es de qualit\u00e9<\/span><\/b>.<\/span><\/p>\n
Il est m\u00eame possible, gr\u00e2ce \u00e0 cette solution, de faire du contr\u00f4le de data \u00e0 la saisie<\/strong>. Par exemple, si dans un formulaire l\u2019employ\u00e9 indique comme date de saisie le 15\/11<\/span>, mais que la deadline pour le remplir \u00e9tait donn\u00e9e au 12\/11, une alerte peut appara\u00eetre afin de l’avertir.<\/span><\/p>\n
Votre ROI sur la mise en place de votre DAP<\/strong> est significatif car vous r\u00e9duisez vos co\u00fbts de retraitement des donn\u00e9es<\/strong><\/span>, avez de meilleurs indicateurs<\/strong><\/span> et prenez de meilleures d\u00e9cisions strat\u00e9giques<\/strong><\/span>, augmentant ainsi votre chiffre d’affaires.<\/p>\n
[\/et_pb_text][et_pb_button button_url=”https:\/\/shortways.com\/fr\/livre-blanc-utilisateur-acteur-cle-qualite-donnees-financieres\/” url_new_window=”on” button_text=”T\u00e9l\u00e9charger le Livre Blanc” button_alignment=”center” _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#ffffff” button_bg_color=”#38abdd” button_border_width=”0px” button_border_radius=”100px” button_letter_spacing=”0px” button_font=”||||||||” button_icon=”9||divi||400″ button_icon_color=”#ffffff” background_layout=”dark” box_shadow_style=”preset1″ box_shadow_color=”#0ca5d3″ global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ module_id=”gains-conduite-changement” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/shortways.com\/wp-content\/uploads\/2024\/08\/Livre-Adoption-ERP-Finance-Achats.png” title_text=”Livre – Adoption ERP Finance Achats” url=”https:\/\/shortways.com\/fr\/livre-blanc-adoption-applications-finance-achats\/” _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”||17px|||” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}”]<\/p>\n
Faciliter la conduite du changement<\/span><\/strong><\/span><\/h3>\n
D\u00e9ployer un nouvel outil est un moment d’incertitude pour tout le monde. Soutenir vos collaborateurs<\/strong> durant sa d\u00e9couverte est un moyen de s\u00e9curiser de fa\u00e7on p\u00e9renne votre conduite du changement<\/strong><\/span>.<\/span><\/p>\n
Tout r\u00e9side dans l’\u00e9quilibre des forces : en r\u00e9duisant les forces de retenue<\/strong> concernant le changement par un accompagnement adapt\u00e9, les employ\u00e9s seront moins r\u00e9sistants<\/strong>, et pourront m\u00eame devenir des forces motrices engag\u00e9es dans la promotion de ce nouvel outil.<\/span><\/p>\n
Gr\u00e2ce \u00e0 une DAP, vous pourrez mettre de l’ordre dans les pratiques<\/strong><\/span> d\u00e8s le d\u00e9but gr\u00e2ce aux pas-\u00e0-pas<\/a> et aides contextuelles<\/a>, collecter et analyser les indicateurs d’adoption<\/strong><\/span> avec les dashboards et statistiques. Vous pourrez<\/a>\u00a0le comportement des employ\u00e9s<\/strong> dans le logiciel, voir o\u00f9 ils luttent et leurs besoins en assistance<\/strong>, recueillir leurs opinions, et effectuer les ajustements n\u00e9cessaires \u00e0 tout moment en prenant des d\u00e9cisions fond\u00e9es sur des donn\u00e9es objectives.<\/span><\/p>\n
[\/et_pb_text][et_pb_button button_url=”https:\/\/shortways.com\/fr\/livre-blanc-adoption-applications-finance-achats\/” url_new_window=”on” button_text=”T\u00e9l\u00e9charger le Livre Blanc” button_alignment=”center” _builder_version=”4.27.0″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#ffffff” button_bg_color=”#38abdd” button_border_width=”0px” button_border_radius=”100px” button_letter_spacing=”0px” button_font=”||||||||” button_icon=”9||divi||400″ button_icon_color=”#ffffff” background_layout=”dark” box_shadow_style=”preset1″ box_shadow_color=”#0ca5d3″ global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ module_id=”gains-support-informatique” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/shortways.com\/wp-content\/uploads\/2025\/04\/Couverture-Livre-Blanc-Guide-ultime-du-support-utilisateur-metier.png” title_text=”Couverture – Livre Blanc Guide ultime du support utilisateur me\u0301tier” url=”https:\/\/shortways.com\/fr\/livre-blanc-support-utilisateur-metier\/” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”||17px|||” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}”]<\/p>\n
Fluidifier le support informatique<\/strong><\/span><\/h3>\n
Des utilisateurs mieux form\u00e9s ont moins besoin de support.<\/span><\/p>\n
Gr\u00e2ce \u00e0 ce premier niveau de support<\/strong>, les utilisateurs r\u00e9pondent \u00e0 leurs questions en quelques clics, rapidement et de fa\u00e7on autonome<\/strong><\/span>. Ils gagnent en performance <\/strong><\/span>et en productivit\u00e9 sur leurs processus et peuvent poursuivre la t\u00e2che qu’ils r\u00e9alisaient plut\u00f4t que d’\u00eatre bloqu\u00e9s en attendant la r\u00e9ponse du support.<\/span><\/p>\n
Les co\u00fbts li\u00e9s au support informatique sont r\u00e9duits <\/b>\u00e0 mesure que les appels r\u00e9p\u00e9titifs<\/strong> \u00e0 destination de l’\u00e9quipe support le sont (questions redondantes, allers-retours de qualification de demandes, …), gagnant en efficacit\u00e9 sur les t\u00e2ches de correction et d’\u00e9volution des applications.<\/span><\/span><\/p>\n
De plus, gr\u00e2ce aux dashboards et statistiques<\/strong><\/a>, vous pouvez piloter l’utilisation<\/strong><\/span> de l’assistant et donc du logiciel.<\/span><\/p>\n
[\/et_pb_text][et_pb_button button_url=”https:\/\/shortways.com\/fr\/livre-blanc-support-utilisateur-metier\/” url_new_window=”on” button_text=”T\u00e9l\u00e9charger le Livre Blanc” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#ffffff” button_bg_color=”#38abdd” button_border_width=”0px” button_border_radius=”100px” button_letter_spacing=”0px” button_font=”||||||||” button_icon=”9||divi||400″ button_icon_color=”#ffffff” background_layout=”dark” box_shadow_style=”preset1″ box_shadow_color=”#0ca5d3″ global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”30px||30px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/shortways.com\/fr\/evaluer-mon-retour-sur-investissement-plateforme-adoption-digitale\/” url_new_window=”on” button_text=”Je calcule mon ROI avec Shortways Assistant” button_alignment=”center” _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_text_size=”17px” button_text_color=”#ffffff” button_bg_color=”#ffb200″ button_border_width=”0px” button_border_radius=”100px” button_icon=”9||divi||400″ box_shadow_style=”preset1″ box_shadow_blur=”20px” box_shadow_color=”#ffb200″ global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”#1c4bd8 0%|#1780af 100%” background_color_gradient_start=”#1c4bd8″ background_color_gradient_end=”#1780af” background_enable_image=”off” custom_padding=”30px||30px||false|false” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”||30px|||” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.1″ text_line_height=”2.5em” header_font=”||||||||” header_2_font=”|700|||||||” header_2_text_color=”#7272ff” header_2_font_size=”36px” header_2_line_height=”1.3em” custom_margin=”||20px|” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” locked=”off” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}” header_font_size__hover=”30px” header_font_size__hover_enabled=”30px” header_letter_spacing__hover=”0px” header_letter_spacing__hover_enabled=”0px” header_text_shadow_style__hover=”none” header_text_shadow_style__hover_enabled=”none” header_text_shadow_color__hover=”rgba(0,0,0,0.4)” header_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)”]<\/p>\n
Voil\u00e0, vous \u00eates d\u00e9sormais incollable sur les plateformes d’adoption digitales !\u00a0<\/span>\ud83d\ude80<\/span><\/span><\/span><\/p>\n
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Peut-\u00eatre avez-vous reconnu une ou plusieurs de vos probl\u00e9matiques ? Et si on allait plus loin ?<\/span><\/span><\/span><\/p>\n
Contactez-nous pour en savoir plus sur notre Assistant Shortways<\/a> : <\/span>il y a toujours une solution pour acc\u00e9l\u00e9rer l’adoption utilisateur !<\/span><\/span><\/span><\/p>\n
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D\u00e9couvrons ensemble les enjeux, fonctionnalit\u00e9s, principaux int\u00e9ress\u00e9s, gains et retours sur investissement d’une Plateforme d’Adoption Digitale.<\/p>\n","protected":false},"author":2,"featured_media":39054,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","cybocfi_hide_featured_image":"","spay_email":"","footnotes":""},"class_list":["post-20146","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nQu'est-ce qu'une Plateforme d'Adoption Digitale ? 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