{"id":19392,"date":"2020-09-28T11:58:53","date_gmt":"2020-09-28T09:58:53","guid":{"rendered":"https:\/\/shortways.com\/?page_id=19392"},"modified":"2025-08-18T09:53:47","modified_gmt":"2025-08-18T08:53:47","slug":"dsi","status":"publish","type":"page","link":"https:\/\/shortways.com\/fr\/dsi\/","title":{"rendered":"Shortways Assistant pour les DSI &#8211; Directions informatiques"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_direction=\u00a0\u00bb83deg\u00a0\u00bb background_color_gradient_stops=\u00a0\u00bb#1780af 40%|#38abdd 53%\u00a0\u00bb background_color_gradient_start=\u00a0\u00bb#1780af\u00a0\u00bb background_color_gradient_start_position=\u00a0\u00bb40%\u00a0\u00bb background_color_gradient_end=\u00a0\u00bb#38abdd\u00a0\u00bb background_color_gradient_end_position=\u00a0\u00bb53%\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_font_size=\u00a0\u00bb55px\u00a0\u00bb background_color=\u00a0\u00bb#ffffff\u00a0\u00bb mix_blend_mode=\u00a0\u00bblighten\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h1 style=\"text-align: center;\"><strong>Shortways Assistant pour les DSI<\/strong><\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_3,1_3,1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb image=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2021\/12\/ameliorer-perfs.png\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh3&Prime; header_font=\u00a0\u00bb|600|||||||\u00a0\u00bb header_text_color=\u00a0\u00bb#1780af\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb inline_fonts=\u00a0\u00bbMetropolis Bold\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><span style=\"color: #38abdd; font-size: large; font-family: 'Metropolis Bold'; font-weight: normal;\">Comment am\u00e9liorer la satisfaction utilisateurs ?<\/span><\/p>\n<p>Une mauvaise adoption et une mauvaise utilisation des outils digitaux de l&rsquo;entreprise provoquent une mauvaise exp\u00e9rience employ\u00e9. Cette mauvaise exp\u00e9rience nuit \u00e0 la productivit\u00e9 et l&rsquo;engagement des collaborateurs.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb image=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2021\/12\/assistant.png\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh3&Prime; header_font=\u00a0\u00bb|600|||||||\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_text_color=\u00a0\u00bb#1780af\u00a0\u00bb inline_fonts=\u00a0\u00bbMetropolis Bold\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: large; font-family: 'Metropolis Bold'; font-weight: normal; color: #1780af;\">Comment faire pour mieux g\u00e9rer le support utilisateur ?<\/span><\/p>\n<p style=\"text-align: center;\">Le support applicatif re\u00e7oit r\u00e9guli\u00e8rement des tickets de supports mal qualifi\u00e9s, ce qui entra\u00eene une perte de temps pour les \u00e9quipes IT avec de nombreux allers\/retours pour trouver la source du probl\u00e8me.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb image=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2021\/12\/accompagner-1.png\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh3&Prime; header_font=\u00a0\u00bb|600|||||||\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_text_color=\u00a0\u00bb#38abdd\u00a0\u00bb inline_fonts=\u00a0\u00bbMetropolis Bold\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-family: 'Metropolis Bold'; font-weight: normal; font-size: large; color: #38abdd;\">Comment accompagner les utilisateurs lors des \u00e9volutions ?<\/span><\/p>\n<p style=\"text-align: center;\">Les utilisateurs ne lisent pas forc\u00e9ment les notes de release des nouvelles versions de leur application. Perdus dans leur navigation, ils sollicitent les \u00e9quipes de support qui re\u00e7oivent r\u00e9guli\u00e8rement des demandes mal qualifi\u00e9es.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2><strong>Shortways Assistant, c&rsquo;est LA solution \u00e0 vos probl\u00e9matiques !<\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_code _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<script src=\"https:\/\/fast.wistia.com\/embed\/medias\/02g20ywjze.jsonp\" async><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script><\/p>\n<div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative;\">\n<div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\"><span class=\"wistia_embed wistia_async_02g20ywjze popover=true popoverAnimateThumbnail=true videoFoam=true\" style=\"display:inline-block;height:100%;position:relative;width:100%\">\u00a0<\/span><\/div>\n<\/div>\n<p>[\/et_pb_code][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bbMetropolis Bold||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#000000&Prime; text_font_size=\u00a0\u00bb20px\u00a0\u00bb custom_margin=\u00a0\u00bb||-20px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><strong>Avec Shortways Assistant, vous :<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,1_3,1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb3px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb image=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2021\/12\/documents-file-favorite.png\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh3&Prime; header_font=\u00a0\u00bb|600|||||||\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_text_color=\u00a0\u00bb#38abdd\u00a0\u00bb inline_fonts=\u00a0\u00bbMetropolis Bold\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: large; font-family: 'Metropolis Bold'; font-weight: normal; color: #38abdd;\">Fluidifiez votre support utilisateur<\/span><\/p>\n<p style=\"text-align: center;\">En capturant l&rsquo;\u00e9cran depuis lequel l&rsquo;utilisateur soumet sa demande de support, l&rsquo;Assistant facilite la prise en charge du probl\u00e8me par les \u00e9quipes de support : les demandes sont mieux qualifi\u00e9es.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb image=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2020\/10\/Support-24.png\u00a0\u00bb alt=\u00a0\u00bbcircle with arrow and number 24&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh3&Prime; header_font=\u00a0\u00bb|600|||||||\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_text_color=\u00a0\u00bb#1780af\u00a0\u00bb inline_fonts=\u00a0\u00bbMetropolis Bold\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: large; font-family: 'Metropolis Bold'; font-weight: normal; color: #1780af;\">R\u00e9duisez vos co\u00fbts de support utilisateur<\/span><\/p>\n<p style=\"text-align: center;\">Les utilisateurs sont mieux inform\u00e9s et guid\u00e9s lors de leur utilisation du logiciel. L&rsquo;assistant Shortways est disponible 24\/7 pour r\u00e9pondre aux questions des utilisateurs et ainsi \u00e9viter les appels au support.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb image=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2021\/12\/soutenir.png\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh3&Prime; header_font=\u00a0\u00bb|600|||||||\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_text_color=\u00a0\u00bb#38abdd\u00a0\u00bb inline_fonts=\u00a0\u00bbMetropolis Bold\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: large; font-family: 'Metropolis Bold'; font-weight: normal; color: #38abdd;\">Accompagnez efficacement vos \u00e9volutions<\/span><\/p>\n<p style=\"text-align: center;\">Notre assistant digital permet un meilleur accompagnement des collaborateurs lors des \u00e9volutions de vos applications en les notifiant directement dans l&rsquo;application et en les guidant sur les nouveaux \u00e9crans.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb min_height=\u00a0\u00bb430px\u00a0\u00bb custom_margin=\u00a0\u00bb38px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 style=\"text-align: center;\"><strong>Shortways : un premier niveau de soutien pour augmenter les performances des utilisateurs de logiciel m\u00e9tiers<\/strong><\/h2>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\">L\u2019<a href=\"https:\/\/shortways.com\/fr\/fonctionnalites-shortways-assistant\/\">assistant virtuel de Shortways<\/a> vous aide \u00e0\u00a0<strong>am\u00e9liorer la satisfaction utilisateurs tout comme la r\u00e9putation de votre DSI<\/strong> aupr\u00e8s de vos collaborateurs.<\/p>\n<p style=\"text-align: center;\">Les utilisateurs sont\u00a0<strong>plus autonomes dans leurs t\u00e2ches<\/strong> gr\u00e2ce au\u00a0<strong>self help<\/strong> apport\u00e9 par Shortways\u00a0<strong>d\u00e8s qu&rsquo;il en ressent le besoin<\/strong>.<br \/>Gr\u00e2ce \u00e0 ses multiples aides contextuelles comme la <a href=\"https:\/\/shortways.com\/fr\/blog\/shortways-assistant\/trucs-astuces\/trucs-astuces-shortways-creer-faq-utilisateurs\/\">FAQ<\/a>, les <a href=\"https:\/\/shortways.com\/fr\/blog\/shortways-assistant\/trucs-astuces\/pas-a-pas\/\">pas-\u00e0-pas<\/a> ou encore la barre de recherche, qui fournissent une aide constante aux collaborateurs,\u00a0<strong>les demandes de support sont divis\u00e9es par 10<\/strong>.<\/p>\n<p style=\"text-align: center;\">De plus, les collaborateurs peuvent soumettre leurs tickets d&rsquo;assistance\u00a0<strong>directement depuis leur application<\/strong>. Ces demandes sont mieux qualifi\u00e9es, ce qui\u00a0<strong>r\u00e9duit le nombre de rebonds li\u00e9s aux traitements des demandes de plus de 50%<\/strong>.<\/p>\n<p style=\"text-align: center;\">Gr\u00e2ce \u00e0 ces fonctionnalit\u00e9s, la DSI\u00a0<strong>est plus r\u00e9active, traite des demandes mieux qualifi\u00e9es et peur agir plus rapidement, participant ainsi \u00e0 une meilleure exp\u00e9rience utilisateurs<\/strong>.<\/p>\n<p style=\"text-align: center;\">L&rsquo;assistant virtuel de Shortways est un membre important de votre transformation digitale.\u00a0<strong>Il accompagne vos projets de d\u00e9ploiement ou les applications d\u00e9j\u00e0 mises en place (run)<\/strong>.<\/p>\n<p style=\"text-align: center;\">Qu&rsquo;attendez-vous ?<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb min_height=\u00a0\u00bb139.8px\u00a0\u00bb 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