{"id":19057,"date":"2020-09-14T15:49:53","date_gmt":"2020-09-14T13:49:53","guid":{"rendered":"https:\/\/shortways.com\/?page_id=19057"},"modified":"2025-08-18T13:31:26","modified_gmt":"2025-08-18T12:31:26","slug":"fonctionnalites-shortways-assistant","status":"publish","type":"page","link":"https:\/\/shortways.com\/fr\/fonctionnalites-shortways-assistant\/","title":{"rendered":"La solution Shortways Assistant &#8211; fonctionnalit\u00e9s"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#38ABDD\u00a0\u00bb custom_padding=\u00a0\u00bb20px||20px||true|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb header_font_size=\u00a0\u00bb60px\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_font_size_phone=\u00a0\u00bb45px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h1 style=\"text-align: center;\">SHORTWAYS ASSISTANT<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2020\/11\/coding-dots.png\u00a0\u00bb custom_padding=\u00a0\u00bb30px||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"font-size: xx-large; color: #1780af;\"><strong>Une solution unique pour faciliter l&rsquo;adoption de votre logiciel<\/strong><\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_code _builder_version=\u00a0\u00bb4.17.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb90%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<script src=\"https:\/\/fast.wistia.com\/embed\/medias\/1xb782fp5x.jsonp\" async><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script><\/p>\n<div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative;\">\n<div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\"><span class=\"wistia_embed wistia_async_1xb782fp5x popover=true popoverAnimateThumbnail=true videoFoam=true\" style=\"display:inline-block;height:100%;position:relative;width:100%\">\u00a0<\/span><\/div>\n<\/div>\n<p>[\/et_pb_code][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb30px||||false|false\u00a0\u00bb inline_fonts=\u00a0\u00bbMetropolis Extra Bold\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: x-large; color: #000000; font-family: 'Metropolis Extra Bold'; font-weight: normal;\"><strong>Vous d\u00e9ployez une application ? Vous cherchez un moyen efficace de conduire le changement ? Vous voulez digitaliser votre formation utilisateur ?<\/strong><\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation_tablet=\u00a0\u00bbcenter\u00a0\u00bb text_orientation_phone=\u00a0\u00bbcenter\u00a0\u00bb text_orientation_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb inline_fonts=\u00a0\u00bbMetropolis Semi Bold,Metropolis Bold\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><span style=\"color: #666666; font-family: 'Metropolis Semi Bold';\"><span style=\"font-weight: normal; font-size: large;\">L&rsquo;Assistant Shortways est la <strong><a style=\"color: #666666;\" href=\"https:\/\/shortways.com\/fr\/plateforme-adoption-digitale-definition\/\"><span style=\"color: #38abdd;\">plateforme d&rsquo;adoption digitale<\/span><\/a><\/strong> qui accompagne les employ\u00e9s qui doivent utiliser au quotidien des dizaines d&rsquo;applications !<\/span><\/span><\/p>\n<p><span style=\"color: #666666; font-family: 'Metropolis Semi Bold';\"><span style=\"font-weight: normal; font-size: large;\">Comment ?<br \/>Shortways Assistant affiche des pas-\u00e0-pas, des bulles de notifications ou encore des FAQ contextuelles et int\u00e9gr\u00e9es aux \u00e9crans de votre application m\u00e9tier.<br \/>L&rsquo;utilisateur peut \u00e9galement envoyer des demandes d&rsquo;assistance qualifi\u00e9es.<\/span><\/span><span style=\"color: #666666; font-family: 'Metropolis Semi Bold'; font-weight: normal; font-size: large;\"><\/span><\/p>\n<p><span style=\"font-family: 'Metropolis Semi Bold'; font-weight: normal; font-size: large;\">R\u00e9sultat ?<br \/>Vos employ\u00e9s sont plus efficaces et mieux form\u00e9s \u00e0 leurs applications digitales.<\/span><br \/><span style=\"font-family: 'Metropolis Semi Bold'; font-weight: normal; font-size: large;\">Vous r\u00e9duisez \u00e9galement vos co\u00fbts de support de fa\u00e7on simple et rapide.<\/span><br \/><span style=\"color: #666666; font-family: 'Metropolis Semi Bold';\"><span style=\"font-weight: normal; font-size: large;\"><\/span><\/span><\/p>\n<p><span style=\"color: #666666; font-family: 'Metropolis Semi Bold';\"><span style=\"font-weight: normal; font-size: large;\"><\/span><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb inline_fonts=\u00a0\u00bbMetropolis Extra Bold\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"font-family: 'Metropolis Extra Bold'; font-weight: normal; font-size: xx-large; color: #1780af;\"><strong>D\u00e9couvrez ses fonctionnalit\u00e9s pour vos utilisateurs :<\/strong><\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||30px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb40px||30px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2024\/09\/Pas-a-pas-Assistant-Shortways-close-up.png\u00a0\u00bb title_text=\u00a0\u00bbPas \u00e0 pas &#8211; Assistant Shortways (close-up)\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb border_radii=\u00a0\u00bbon|5px|5px|5px|5px\u00a0\u00bb border_width_all=\u00a0\u00bb3px\u00a0\u00bb border_color_all=\u00a0\u00bb#38ABDD\u00a0\u00bb box_shadow_style=\u00a0\u00bbpreset2&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbGuidez vos utilisateurs avec des pas-\u00e0-pas contextuels\u00a0\u00bb image=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2022\/04\/Step-by-step-icon.png\u00a0\u00bb icon_placement=\u00a0\u00bbleft\u00a0\u00bb content_max_width=\u00a0\u00bb1100px\u00a0\u00bb module_id=\u00a0\u00bbfonctionnalites-pas-a-pas\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh3&Prime; header_font=\u00a0\u00bb|on|||\u00a0\u00bb header_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb header_line_height=\u00a0\u00bb1.5em\u00a0\u00bb body_text_color=\u00a0\u00bb#8585bd\u00a0\u00bb body_font_size=\u00a0\u00bb12px\u00a0\u00bb body_line_height=\u00a0\u00bb1.9em\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px|0px|0px|0px|false|false\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation=\u00a0\u00bboff\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;][\/et_pb_blurb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb10px||15px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Les pas \u00e0 pas guident et forment l\u2019utilisateur \u00e9tape par \u00e9tape lorsqu\u2019il effectue une t\u00e2che dans l\u2019application (consultation, saisie, etc.).<br \/>Il d\u00e9couvre les fonctionnalit\u00e9s directement face \u00e0 son interface, en quelques minutes et en toute autonomie !<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bbrgba(232,232,232,0.93)\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb5px|10px|5px|10px|false|false\u00a0\u00bb border_radii=\u00a0\u00bbon|6px|6px|6px|6px\u00a0\u00bb border_width_all=\u00a0\u00bb6px\u00a0\u00bb border_color_all=\u00a0\u00bbrgba(0,0,0,0)\u00a0\u00bb inline_fonts=\u00a0\u00bbMetropolis Extra Bold\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><span style=\"font-family: 'Metropolis Extra Bold'; font-weight: normal;\">L&rsquo;avantage :\u00a0<\/span><em>Adieu les manuels utilisateurs \u00e0 rallonge et compliqu\u00e9s \u00e0 maintenir : digitalisez vos modes op\u00e9ratoires gr\u00e2ce \u00e0 ces didacticiels interactifs.<\/em><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=\u00a0\u00bbhttps:\/\/shortways.com\/fr\/blog\/shortways-assistant\/trucs-astuces\/pas-a-pas\/\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb button_text=\u00a0\u00bbTout savoir sur les pas-\u00e0-pas\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb14px\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#38ABDD\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_border_radius=\u00a0\u00bb100px\u00a0\u00bb button_icon=\u00a0\u00bb&#x39;||divi||400&Prime; box_shadow_style=\u00a0\u00bbpreset1&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#f4f4f4&Prime; custom_padding=\u00a0\u00bb0px||30px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb40px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbCommuniquez efficacement avec des bulles de notification\u00a0\u00bb image=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2022\/04\/Notification-icon.png\u00a0\u00bb icon_placement=\u00a0\u00bbleft\u00a0\u00bb content_max_width=\u00a0\u00bb1100px\u00a0\u00bb module_id=\u00a0\u00bbfonctionnalites-pas-a-pas\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh3&Prime; header_font=\u00a0\u00bb|on|||\u00a0\u00bb header_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb header_line_height=\u00a0\u00bb1.5em\u00a0\u00bb body_text_color=\u00a0\u00bb#8585bd\u00a0\u00bb body_font_size=\u00a0\u00bb12px\u00a0\u00bb body_line_height=\u00a0\u00bb1.9em\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px|0px|0px|0px|false|false\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_blurb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb10px||15px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Informez vos collaborateurs directement dans leur logiciel m\u00e9tier des derni\u00e8res actualit\u00e9s (activit\u00e9 de l\u2019entreprise, rappel de deadline, nouvelle version de l\u2019application, etc.).<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bbrgba(232,232,232,0.93)\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb5px|10px|5px|10px|false|false\u00a0\u00bb border_radii=\u00a0\u00bbon|6px|6px|6px|6px\u00a0\u00bb border_width_all=\u00a0\u00bb6px\u00a0\u00bb border_color_all=\u00a0\u00bbrgba(0,0,0,0)\u00a0\u00bb inline_fonts=\u00a0\u00bbMetropolis Extra Bold\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><span style=\"font-family: 'Metropolis Extra Bold'; font-weight: normal;\">L&rsquo;avantage :\u00a0<\/span><em>Animez votre communaut\u00e9 d\u2019utilisateurs par une communication bien plus intuitive qu\u2019une newsletter : communiquez au bon endroit, au bon moment, aux bonnes personnes !<\/em><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=\u00a0\u00bbhttps:\/\/shortways.com\/fr\/blog\/shortways-assistant\/trucs-astuces\/bulles-de-notification\/\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb button_text=\u00a0\u00bbTout savoir sur les bulles de notification\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb14px\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#38ABDD\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_border_radius=\u00a0\u00bb100px\u00a0\u00bb button_icon=\u00a0\u00bb&#x39;||divi||400&Prime; box_shadow_style=\u00a0\u00bbpreset1&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_button][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2024\/09\/Bulle-de-notification-Assistant-Shortways.png\u00a0\u00bb title_text=\u00a0\u00bbBulle de notification &#8211; Assistant Shortways\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb border_radii=\u00a0\u00bbon|5px|5px|5px|5px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#38ABDD\u00a0\u00bb box_shadow_style=\u00a0\u00bbpreset2&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb-15px|||||\u00a0\u00bb custom_padding=\u00a0\u00bb0px||30px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb15px|auto||auto||\u00a0\u00bb custom_padding=\u00a0\u00bb40px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2024\/09\/FAQ-Assistant-Shortways-close-up.png\u00a0\u00bb title_text=\u00a0\u00bbFAQ &#8211; Assistant Shortways (close-up)\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb80%\u00a0\u00bb border_radii=\u00a0\u00bbon|5px|5px|5px|5px\u00a0\u00bb border_width_all=\u00a0\u00bb3px\u00a0\u00bb border_color_all=\u00a0\u00bb#38ABDD\u00a0\u00bb box_shadow_style=\u00a0\u00bbpreset2&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbR\u00e9pondez rapidement aux questions des utilisateurs avec la FAQ\u00a0\u00bb image=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2022\/04\/FAQ-icon.png\u00a0\u00bb icon_placement=\u00a0\u00bbleft\u00a0\u00bb content_max_width=\u00a0\u00bb1100px\u00a0\u00bb module_id=\u00a0\u00bbfonctionnalites-pas-a-pas\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh3&Prime; header_font=\u00a0\u00bb|on|||\u00a0\u00bb header_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb header_line_height=\u00a0\u00bb1.5em\u00a0\u00bb body_text_color=\u00a0\u00bb#8585bd\u00a0\u00bb body_font_size=\u00a0\u00bb12px\u00a0\u00bb body_line_height=\u00a0\u00bb1.9em\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px|0px|0px|0px|false|false\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_blurb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb10px||15px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Mettez en acc\u00e8s rapide \u00e0 vos collaborateurs les proc\u00e9dures m\u00e9tiers et autres documents utiles r\u00e9pondant \u00e0 leurs questions les plus fr\u00e9quentes, au bon endroit dans l\u2019application.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bbrgba(232,232,232,0.93)\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb5px|10px|5px|10px|false|false\u00a0\u00bb border_radii=\u00a0\u00bbon|6px|6px|6px|6px\u00a0\u00bb border_width_all=\u00a0\u00bb6px\u00a0\u00bb border_color_all=\u00a0\u00bbrgba(0,0,0,0)\u00a0\u00bb inline_fonts=\u00a0\u00bbMetropolis Extra Bold\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><span style=\"font-family: 'Metropolis Extra Bold'; font-weight: normal;\">L&rsquo;avantage :\u00a0<\/span><em>Vos collaborateurs sont plus efficaces : ils n\u2019ont pas besoin de changer d\u2019\u00e9cran, d\u2019outil, ni d\u2019ouvrir un ticket aupr\u00e8s du support informatique pour accomplir leurs t\u00e2ches.<\/em><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=\u00a0\u00bbhttps:\/\/shortways.com\/fr\/blog\/shortways-assistant\/trucs-astuces\/trucs-astuces-shortways-creer-faq-utilisateurs\/\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb button_text=\u00a0\u00bbTout savoir sur la FAQ\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb14px\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#38ABDD\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_border_radius=\u00a0\u00bb100px\u00a0\u00bb button_icon=\u00a0\u00bb&#x39;||divi||400&Prime; box_shadow_style=\u00a0\u00bbpreset1&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#f4f4f4&Prime; custom_padding=\u00a0\u00bb0px||30px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb40px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbR\u00e9duisez vos co\u00fbts de support utilisateurs avec nos demandes d&rsquo;assistance\u00a0\u00bb image=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2022\/04\/Request-Assistance-icon-1.png\u00a0\u00bb icon_placement=\u00a0\u00bbleft\u00a0\u00bb content_max_width=\u00a0\u00bb1100px\u00a0\u00bb module_id=\u00a0\u00bbfonctionnalites-pas-a-pas\u00a0\u00bb _builder_version=\u00a0\u00bb4.20.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh3&Prime; header_font=\u00a0\u00bb|on|||\u00a0\u00bb header_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb header_line_height=\u00a0\u00bb1.5em\u00a0\u00bb body_text_color=\u00a0\u00bb#8585bd\u00a0\u00bb body_font_size=\u00a0\u00bb12px\u00a0\u00bb body_line_height=\u00a0\u00bb1.9em\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px|0px|0px|0px|false|false\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_blurb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb10px||15px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Les utilisateurs peuvent saisir une demande d\u2019assistance contextualis\u00e9e (\u00e9cran, profil, langue) directement depuis leur application. Ils peuvent m\u00eame y ins\u00e9rer une capture d\u2019\u00e9cran !<br \/>La demande est envoy\u00e9e par email \u00e0 votre \u00e9quipe de support ou \u00e0 votre outil ITSM de ticketing.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bbrgba(232,232,232,0.93)\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb5px|10px|5px|10px|false|false\u00a0\u00bb border_radii=\u00a0\u00bbon|6px|6px|6px|6px\u00a0\u00bb border_width_all=\u00a0\u00bb6px\u00a0\u00bb border_color_all=\u00a0\u00bbrgba(0,0,0,0)\u00a0\u00bb inline_fonts=\u00a0\u00bbMetropolis Extra Bold\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><span style=\"font-family: 'Metropolis Extra Bold'; font-weight: normal;\">L&rsquo;avantage :\u00a0<\/span><em>Un ticket ouvert en 3 clics ! Votre support est fluidifi\u00e9, et vos utilisateurs satisfaits de la rapidit\u00e9 apport\u00e9e \u00e0 leur r\u00e9ponse.<\/em><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=\u00a0\u00bbhttps:\/\/shortways.com\/fr\/blog\/shortways-assistant\/request-assistance\/\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb button_text=\u00a0\u00bbTout savoir sur la demande d&rsquo;assistance\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb14px\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#38ABDD\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_border_radius=\u00a0\u00bb100px\u00a0\u00bb button_icon=\u00a0\u00bb&#x39;||divi||400&Prime; box_shadow_style=\u00a0\u00bbpreset1&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_button][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2024\/09\/Demande-dassistance-Assistant-Shortways-close-up.png\u00a0\u00bb title_text=\u00a0\u00bbDemande d&rsquo;assistance &#8211; Assistant Shortways (close-up)\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb border_radii=\u00a0\u00bbon|5px|5px|5px|5px\u00a0\u00bb border_width_all=\u00a0\u00bb3px\u00a0\u00bb border_color_all=\u00a0\u00bb#38ABDD\u00a0\u00bb box_shadow_style=\u00a0\u00bbpreset2&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||30px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb40px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2024\/09\/Aide-contextuelle-inline-Assistant-Shortways-close-up.png\u00a0\u00bb title_text=\u00a0\u00bbAide contextuelle inline &#8211; Assistant Shortways (close-up)\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb90%\u00a0\u00bb border_radii=\u00a0\u00bbon|5px|5px|5px|5px\u00a0\u00bb border_width_all=\u00a0\u00bb3px\u00a0\u00bb border_color_all=\u00a0\u00bb#38ABDD\u00a0\u00bb box_shadow_style=\u00a0\u00bbpreset2&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbAssistez et expliquez vos donn\u00e9es \u00e0 vos utilisateurs avec l&rsquo;aide contextuelle\u00a0\u00bb image=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2022\/04\/Inline-help-icon-1.png\u00a0\u00bb icon_placement=\u00a0\u00bbleft\u00a0\u00bb content_max_width=\u00a0\u00bb1100px\u00a0\u00bb module_id=\u00a0\u00bbfonctionnalites-pas-a-pas\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh3&Prime; header_font=\u00a0\u00bb|on|||\u00a0\u00bb header_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb header_line_height=\u00a0\u00bb1.5em\u00a0\u00bb body_text_color=\u00a0\u00bb#8585bd\u00a0\u00bb body_font_size=\u00a0\u00bb12px\u00a0\u00bb body_line_height=\u00a0\u00bb1.9em\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px|0px|0px|0px|false|false\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_blurb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb10px||15px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Vos utilisateurs acc\u00e8dent en 1 clic, contextuellement, \u00e0 du contenu de formation (vid\u00e9os, textes, PowerPoints, etc.).<br \/>Vous apportez des pr\u00e9conisations sur la saisie d\u2019un champ aux r\u00e8gles de l\u2019entreprise, par exemple la d\u00e9finition d\u2019une liste de valeurs.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bbrgba(232,232,232,0.93)\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb5px|10px|5px|10px|false|false\u00a0\u00bb border_radii=\u00a0\u00bbon|6px|6px|6px|6px\u00a0\u00bb border_width_all=\u00a0\u00bb6px\u00a0\u00bb border_color_all=\u00a0\u00bbrgba(0,0,0,0)\u00a0\u00bb inline_fonts=\u00a0\u00bbMetropolis Extra Bold\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><span style=\"font-family: 'Metropolis Extra Bold'; font-weight: normal;\">L&rsquo;avantage :\u00a0<\/span><em>Vos utilisateurs sont rassur\u00e9s et font les meilleurs choix de saisie. Vos donn\u00e9es sont standardis\u00e9es et vos co\u00fbts de retraitement r\u00e9duits !<\/em><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=\u00a0\u00bbhttps:\/\/shortways.com\/fr\/blog\/shortways-assistant\/trucs-astuces\/aides-contextuelles\/\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb button_text=\u00a0\u00bbTout savoir sur l&rsquo;aide contextuelle\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb14px\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#38ABDD\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_border_radius=\u00a0\u00bb100px\u00a0\u00bb button_icon=\u00a0\u00bb&#x39;||divi||400&Prime; box_shadow_style=\u00a0\u00bbpreset1&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#f4f4f4&Prime; custom_padding=\u00a0\u00bb0px||30px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb40px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbTrouvez facilement du contenu avec la barre de recherche\u00a0\u00bb image=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2022\/04\/Search-bar-icon-2.png\u00a0\u00bb icon_placement=\u00a0\u00bbleft\u00a0\u00bb content_max_width=\u00a0\u00bb1100px\u00a0\u00bb module_id=\u00a0\u00bbfonctionnalites-pas-a-pas\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh3&Prime; header_font=\u00a0\u00bb|on|||\u00a0\u00bb header_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb header_line_height=\u00a0\u00bb1.5em\u00a0\u00bb body_text_color=\u00a0\u00bb#8585bd\u00a0\u00bb body_font_size=\u00a0\u00bb12px\u00a0\u00bb body_line_height=\u00a0\u00bb1.9em\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px|0px|0px|0px|false|false\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_blurb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb10px||15px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>La recherche permet \u00e0 l&rsquo;utilisateur de saisir un ou plusieurs mots-cl\u00e9s en fonction de son besoin et d\u2019afficher directement les r\u00e9sultats correspondants, pr\u00e9sent\u00e9s en fonction de leur pertinence.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bbrgba(232,232,232,0.93)\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb5px|10px|5px|10px|false|false\u00a0\u00bb border_radii=\u00a0\u00bbon|6px|6px|6px|6px\u00a0\u00bb border_width_all=\u00a0\u00bb6px\u00a0\u00bb border_color_all=\u00a0\u00bbrgba(0,0,0,0)\u00a0\u00bb inline_fonts=\u00a0\u00bbMetropolis Extra Bold\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><span style=\"font-family: 'Metropolis Extra Bold'; font-weight: normal;\">L&rsquo;avantage :\u00a0<\/span><em>L&rsquo;utilisateur retrouve facilement n&rsquo;importe quel contenu d&rsquo;aide : FAQ, aide contextuelle, pas-\u00e0-pas, m\u00eame s&rsquo;il n&rsquo;est pas dans le bon \u00e9cran !<\/em><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2024\/09\/Barre-de-recherche-Objectifs-close-up.png\u00a0\u00bb title_text=\u00a0\u00bbBarre de recherche &#8211; Objectifs (close-up)\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb90%\u00a0\u00bb border_radii=\u00a0\u00bbon|5px|5px|5px|5px\u00a0\u00bb border_width_all=\u00a0\u00bb3px\u00a0\u00bb border_color_all=\u00a0\u00bb#38ABDD\u00a0\u00bb box_shadow_style=\u00a0\u00bbpreset2&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb60px||40px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; inline_fonts=\u00a0\u00bbMetropolis Extra Bold\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"font-family: 'Metropolis Extra Bold'; font-weight: normal; font-size: xx-large; color: #1780af;\"><strong>D\u00e9couvrez les fonctionnalit\u00e9s de gestion pour les administrateurs :<\/strong><\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb40px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2024\/09\/Back-office-Shortways.png\u00a0\u00bb title_text=\u00a0\u00bbBack-office Shortways\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb border_radii=\u00a0\u00bbon|5px|5px|5px|5px\u00a0\u00bb border_width_all=\u00a0\u00bb3px\u00a0\u00bb border_color_all=\u00a0\u00bb#38ABDD\u00a0\u00bb box_shadow_style=\u00a0\u00bbpreset2&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbCr\u00e9ez et g\u00e9rez le contenu en toute autonomie\u00a0\u00bb image=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2022\/04\/Shortways-Designer-icon.png\u00a0\u00bb icon_placement=\u00a0\u00bbleft\u00a0\u00bb content_max_width=\u00a0\u00bb1100px\u00a0\u00bb module_id=\u00a0\u00bbfonctionnalites-pas-a-pas\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh3&Prime; header_font=\u00a0\u00bb|on|||\u00a0\u00bb header_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb header_line_height=\u00a0\u00bb1.5em\u00a0\u00bb body_text_color=\u00a0\u00bb#8585bd\u00a0\u00bb body_font_size=\u00a0\u00bb12px\u00a0\u00bb body_line_height=\u00a0\u00bb1.9em\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px|0px|0px|0px|false|false\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation=\u00a0\u00bboff\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;][\/et_pb_blurb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb10px||15px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Cr\u00e9ez et maintenez pas \u00e0 pas, bulles, FAQ en quelques minutes gr\u00e2ce \u00e0 Shortways Designer, directement depuis votre application.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bbrgba(232,232,232,0.93)\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb5px|10px|5px|10px|false|false\u00a0\u00bb border_radii=\u00a0\u00bbon|6px|6px|6px|6px\u00a0\u00bb border_width_all=\u00a0\u00bb6px\u00a0\u00bb border_color_all=\u00a0\u00bbrgba(0,0,0,0)\u00a0\u00bb inline_fonts=\u00a0\u00bbMetropolis Extra Bold\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><span style=\"font-family: 'Metropolis Extra Bold'; font-weight: normal;\">L&rsquo;avantage :\u00a0<\/span><em>Cr\u00e9ez votre contenu dans votre logiciel sur les \u00e9crans dont vous avez besoin, le tout sans n\u00e9cessiter de comp\u00e9tences en coding !<\/em><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=\u00a0\u00bbhttps:\/\/shortways.com\/fr\/blog\/shortways-assistant\/trucs-astuces\/comment-piloter-usage-dap\/\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb button_text=\u00a0\u00bbTout savoir sur la cr\u00e9ation de contenus\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb14px\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#38ABDD\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_border_radius=\u00a0\u00bb100px\u00a0\u00bb button_icon=\u00a0\u00bb&#x39;||divi||400&Prime; box_shadow_style=\u00a0\u00bbpreset1&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb min_height=\u00a0\u00bb470px\u00a0\u00bb custom_padding=\u00a0\u00bb40px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbDashboards &#038; Statistiques\u00a0\u00bb image=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2022\/04\/Shortways-Designer-icon.png\u00a0\u00bb icon_placement=\u00a0\u00bbleft\u00a0\u00bb content_max_width=\u00a0\u00bb1100px\u00a0\u00bb module_id=\u00a0\u00bbfonctionnalites-pas-a-pas\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh3&Prime; header_font=\u00a0\u00bb|on|||\u00a0\u00bb header_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb header_line_height=\u00a0\u00bb1.5em\u00a0\u00bb body_text_color=\u00a0\u00bb#8585bd\u00a0\u00bb body_font_size=\u00a0\u00bb12px\u00a0\u00bb body_line_height=\u00a0\u00bb1.9em\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px|0px|0px|0px|false|false\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_blurb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb10px||15px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Pilotez et mesurez l\u2019usage de Shortways Assistant :<br \/>&#8211; Liens FAQ les plus cliqu\u00e9s<br \/>&#8211; News marqu\u00e9es comme lues<br \/>&#8211; Aides les plus consult\u00e9es<br \/>&#8211; Pas \u00e0 pas les plus jou\u00e9s<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bbrgba(232,232,232,0.93)\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb5px|10px|5px|10px|false|false\u00a0\u00bb border_radii=\u00a0\u00bbon|6px|6px|6px|6px\u00a0\u00bb border_width_all=\u00a0\u00bb6px\u00a0\u00bb border_color_all=\u00a0\u00bbrgba(0,0,0,0)\u00a0\u00bb inline_fonts=\u00a0\u00bbMetropolis Extra Bold\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><span style=\"font-family: 'Metropolis Extra Bold'; font-weight: normal;\">L&rsquo;avantage :\u00a0<\/span><em>Vous d\u00e9cidez facilement quel contenu doit \u00eatre cr\u00e9\u00e9, maintenu ou non. <\/em><em>De plus, les statistiques peuvent \u00eatre anonymis\u00e9es afin de se conformer \u00e0 votre politique de protection des donn\u00e9es priv\u00e9es.<\/em><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=\u00a0\u00bbhttps:\/\/shortways.com\/fr\/blog\/shortways-assistant\/trucs-astuces\/comment-piloter-usage-dap\/\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb button_text=\u00a0\u00bbTout savoir sur le pilotage de contenus\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb14px\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#38ABDD\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_border_radius=\u00a0\u00bb100px\u00a0\u00bb button_icon=\u00a0\u00bb&#x39;||divi||400&Prime; box_shadow_style=\u00a0\u00bbpreset1&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_button][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2024\/09\/Shortways-Analytics-Dashboards.png\u00a0\u00bb title_text=\u00a0\u00bbShortways Analytics Dashboards\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb border_radii=\u00a0\u00bbon|5px|5px|5px|5px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#38ABDD\u00a0\u00bb box_shadow_style=\u00a0\u00bbpreset2&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb min_height=\u00a0\u00bb250.5px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb inline_fonts=\u00a0\u00bbMetropolis Bold\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: large; color: #000000; font-family: 'Metropolis Bold'; font-weight: normal;\">Les voir en action vous int\u00e9resse ? Demandez-nous une d\u00e9mo \ud83d\udc47<\/span><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=\u00a0\u00bbhttps:\/\/shortways.com\/fr\/demonstration\/\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb button_text=\u00a0\u00bbJe souhaite une d\u00e9mo\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_use_color_gradient=\u00a0\u00bbon\u00a0\u00bb button_bg_color_gradient_direction=\u00a0\u00bb108deg\u00a0\u00bb button_bg_color_gradient_stops=\u00a0\u00bb#1780af 0%|#38abdd 100%\u00a0\u00bb button_bg_color_gradient_start=\u00a0\u00bb#1780af\u00a0\u00bb button_bg_color_gradient_end=\u00a0\u00bb#38abdd\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_border_radius=\u00a0\u00bb100px\u00a0\u00bb button_icon=\u00a0\u00bb&#x39;||divi||400&Prime; 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link_option_url_new_window=\u00a0\u00bbon\u00a0\u00bb inline_fonts=\u00a0\u00bbMetropolis Extra Bold\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-family: 'Metropolis Extra Bold';\"><strong>T\u00e9l\u00e9chargez cette page de pr\u00e9sentation :<\/strong><\/span><\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=\u00a0\u00bb4.17.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb60%\u00a0\u00bb width_tablet=\u00a0\u00bb60%\u00a0\u00bb width_phone=\u00a0\u00bb100%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<a href=\"https:\/\/content.shortways.com\/assistant-shortways?utm_source=&#038;utm_medium=&#038;utm_content=6270d372d59cbc652471da59&#038;utm_campaign=plezi\"><img decoding=\"async\" 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