{"id":12274,"date":"2017-05-17T14:25:49","date_gmt":"2017-05-17T13:25:49","guid":{"rendered":"http:\/\/shortways.com\/fr\/?page_id=12274"},"modified":"2022-07-20T16:04:55","modified_gmt":"2022-07-20T15:04:55","slug":"temoignage-client-total-formation-et-support-des-collaborateurs","status":"publish","type":"page","link":"https:\/\/shortways.com\/fr\/clients\/temoignage-client-total-formation-et-support-des-collaborateurs\/","title":{"rendered":"Total : Formation et Support des collaborateurs"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Section” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_fullwidth_slider admin_label=”Fullwidth Slider” _builder_version=”4.17.1″ custom_padding=”125px||125px||true|false” custom_padding_tablet=”|||” custom_padding_phone=”|||” hover_enabled=”0″ box_shadow_style=”preset6″ box_shadow_blur=”10px” box_shadow_color=”rgba(0,0,0,0.1)” remove_inner_shadow=”off” hide_content_on_mobile=”off” hide_cta_on_mobile=”off” show_inner_shadow=”on” button_letter_spacing_hover=”0″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”0″ button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off” sticky_enabled=”0″][et_pb_slide heading=”Assister et former les collaborateurs dans leur ma\u00eetrise des outils informatiques” use_bg_overlay=”on” bg_overlay_color=”rgba(0,0,0,0.52)” use_text_overlay=”on” text_overlay_color=”rgba(0,0,0,0.52)” image_alt=”retour d’exp\u00e9rience de total pour la solution shortways” text_border_radius=”10px” _builder_version=”4.17.1″ header_font=”||||” body_font=”||||” background_color=”#ffffff” background_image=”http:\/\/shortways.com\/wp-content\/uploads\/2015\/12\/63716-copyright-BLAISE-Bernard.jpg” button_icon_placement=”right” button_on_hover=”on” hover_enabled=”0″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off” sticky_transition=”on” sticky_enabled=”0″]<\/p>\n

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[\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row admin_label=”Row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_testimonial author=”Karine Yahi” job_title=”Formation et Support M\u00e9tier” company_name=”Total ” portrait_url=”https:\/\/shortways.com\/wp-content\/uploads\/2022\/07\/Logo-Total-x-Shortways.png” admin_label=”Testimonial” _builder_version=”4.17.1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” hover_enabled=”0″ use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}” title_text=”Logo Total x Shortways” sticky_enabled=”0″ portrait_width=”90px” portrait_height=”90px”]<\/p>\n

Shortways permet d’adopter une nouvelle fa\u00e7on de travailler, en am\u00e9liorant la productivit\u00e9 des collaborateurs et en capitalisant sur les connaissances.<\/p>\n

[\/et_pb_testimonial][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row column_structure=”1_4,3_4″ admin_label=”Row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”40px||40px||true|” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Contexte & Challenges” use_icon=”on” font_icon=”k||divi||400″ icon_color=”#38ABDD” admin_label=”Blurb” _builder_version=”4.16″ header_level=”h2″ header_font_size=”18px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” custom_margin=”30px||30px||true|false” custom_margin_tablet=”0px||0px||true|false” custom_margin_phone=”” custom_margin_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.16″ text_font_size=”20″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n

Assister et former les collaborateurs dans leur ma\u00eetrise des outils informatiques<\/span><\/strong><\/h3>\n

[\/et_pb_text][et_pb_text admin_label=”Text” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n

Les outils informatiques sont au coeur du m\u00e9tier de Total Cartes P\u00e9troli\u00e8res, appartenant \u00e0 la branche Total Marketing & Services du groupe, et leur ma\u00eetrise est un objectif cl\u00e9 pour la Direction.<\/p>\n

Face un turn-over \u00e9lev\u00e9 et des demandes de supports m\u00e9tier relevant pour 40% d\u2019un besoin d\u2019information sur les proc\u00e9dures, Total Cartes P\u00e9troli\u00e8res se doit d\u2019accompagner et former en continu les 150 collaborateurs, charg\u00e9s de client\u00e8le, r\u00e9partis sur toute la France.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ admin_label=”Row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”40px||40px||true|” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Solution” use_icon=”on” font_icon=”e||divi||400″ icon_color=”#38ABDD” admin_label=”Blurb” _builder_version=”4.16″ header_level=”h2″ header_font_size=”18px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” custom_margin=”60px||60px||true|false” custom_margin_tablet=”0px||0px||true|false” custom_margin_phone=”” custom_margin_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.16″ text_font_size=”20″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n

La solution Shortways :\u00a0apprentissage informel et support m\u00e9tier de premier niveau<\/strong><\/span><\/h3>\n

[\/et_pb_text][et_pb_text admin_label=”Text” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n

Pour conforter le dispositif d\u2019apprentissage des nouveaux arrivants, compos\u00e9 de formations pr\u00e9sentielles et de compagnonnage, Total Cartes P\u00e9troli\u00e8res a mis en place la solution d\u2019assistant virtuel Shortways aupr\u00e8s des utilisateurs du CRM Siebel et d\u2019une application de facturation pour les accompagner dans la dur\u00e9e et sur le terrain : un support m\u00e9tier de 1er niveau disponible contextuellement dans les applications et un relai d\u2019apprentissage informel.<\/p>\n

En commencant par centraliser et organiser toutes les connaissances m\u00e9tier sur une biblioth\u00e8que wiki du portail de support, Total a ensuite d\u00e9ploy\u00e9 l\u2019assistant virtuel Shortways aupr\u00e8s des 150 collaborateurs de Total Cartes P\u00e9troli\u00e8res.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ admin_label=”Row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”40px||40px||true|” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”B\u00e9n\u00e9fices” use_icon=”on” font_icon=”||divi||400″ icon_color=”#38ABDD” admin_label=”Blurb” _builder_version=”4.16″ header_level=”h2″ header_font_size=”18px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” custom_margin=”70px||70px||true|false” custom_margin_tablet=”0px||0px||true|false” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.16″ text_font_size=”20″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n

Autonomie et formation continue<\/span><\/strong><\/h3>\n

[\/et_pb_text][et_pb_text admin_label=”Text” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n

La solution Shortways permet de cr\u00e9er un cercle vertueux de formation et de support m\u00e9tier. En combinant et en analysant les diff\u00e9rentes interactions (aide contextuelle avec Shortways, questions pos\u00e9es lors des sessions de formations, demandes de support, etc.), Total Cartes P\u00e9troli\u00e8res am\u00e9liore en continu sa communication aupr\u00e8s des utilisateurs. Ils gagnent en assurance et ma\u00eetrisent plus rapidement leur environnement informatique..<\/p>\n

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“La solution Shortways permet une mont\u00e9e en autonomie des nouveaux utilisateurs, sans les noyer dans un processus de formation lourd.”<\/em>
conclut Karine Yahi, en charge de la formation et du support m\u00e9tier de Total Cartes P\u00e9troli\u00e8res<\/p>\n<\/blockquote>\n

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