{"id":12274,"date":"2017-05-17T14:25:49","date_gmt":"2017-05-17T13:25:49","guid":{"rendered":"http:\/\/shortways.com\/fr\/?page_id=12274"},"modified":"2022-07-20T16:04:55","modified_gmt":"2022-07-20T15:04:55","slug":"temoignage-client-total-formation-et-support-des-collaborateurs","status":"publish","type":"page","link":"https:\/\/shortways.com\/fr\/clients\/temoignage-client-total-formation-et-support-des-collaborateurs\/","title":{"rendered":"Total : Formation et Support des collaborateurs"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; fullwidth=\u00a0\u00bbon\u00a0\u00bb admin_label=\u00a0\u00bbSection\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_fullwidth_slider admin_label=\u00a0\u00bbFullwidth Slider\u00a0\u00bb _builder_version=\u00a0\u00bb4.17.1&Prime; custom_padding=\u00a0\u00bb125px||125px||true|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|||\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; 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margin-left: auto; margin-right: auto;\" \/><\/p>\n<p>[\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbSection\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row admin_label=\u00a0\u00bbRow\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_testimonial author=\u00a0\u00bbKarine Yahi\u00a0\u00bb job_title=\u00a0\u00bbFormation et Support M\u00e9tier\u00a0\u00bb company_name=\u00a0\u00bbTotal \u00a0\u00bb portrait_url=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2022\/07\/Logo-Total-x-Shortways.png\u00a0\u00bb admin_label=\u00a0\u00bbTestimonial\u00a0\u00bb _builder_version=\u00a0\u00bb4.17.1&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb title_text=\u00a0\u00bbLogo Total x Shortways\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime; portrait_width=\u00a0\u00bb90px\u00a0\u00bb portrait_height=\u00a0\u00bb90px\u00a0\u00bb]<\/p>\n<p>Shortways permet d&rsquo;adopter une nouvelle fa\u00e7on de travailler, en am\u00e9liorant la productivit\u00e9 des collaborateurs et en capitalisant sur les connaissances.<\/p>\n<p>[\/et_pb_testimonial][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbSection\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_4,3_4&Prime; admin_label=\u00a0\u00bbRow\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb custom_padding=\u00a0\u00bb40px||40px||true|\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbContexte &#038; Challenges\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#x6b;||divi||400&Prime; icon_color=\u00a0\u00bb#38ABDD\u00a0\u00bb admin_label=\u00a0\u00bbBlurb\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; header_level=\u00a0\u00bbh2&Prime; header_font_size=\u00a0\u00bb18px\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb30px||30px||true|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; text_font_size=\u00a0\u00bb20&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 style=\"text-align: justify;\"><strong><span style=\"color: #38abdd;\">Assister et former les collaborateurs dans leur ma\u00eetrise des outils informatiques<\/span><\/strong><\/h3>\n<p>[\/et_pb_text][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p style=\"text-align: justify;\">Les outils informatiques sont au coeur du m\u00e9tier de Total Cartes P\u00e9troli\u00e8res, appartenant \u00e0 la branche Total Marketing &amp; Services du groupe, et leur ma\u00eetrise est un objectif cl\u00e9 pour la Direction.<\/p>\n<p style=\"text-align: justify;\">Face un turn-over \u00e9lev\u00e9 et des demandes de supports m\u00e9tier relevant pour 40% d\u2019un besoin d\u2019information sur les proc\u00e9dures, Total Cartes P\u00e9troli\u00e8res se doit d\u2019accompagner et former en continu les 150 collaborateurs, charg\u00e9s de client\u00e8le, r\u00e9partis sur toute la France.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_4,3_4&Prime; admin_label=\u00a0\u00bbRow\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb custom_padding=\u00a0\u00bb40px||40px||true|\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbSolution\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#x65;||divi||400&Prime; icon_color=\u00a0\u00bb#38ABDD\u00a0\u00bb admin_label=\u00a0\u00bbBlurb\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; header_level=\u00a0\u00bbh2&Prime; header_font_size=\u00a0\u00bb18px\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb60px||60px||true|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; text_font_size=\u00a0\u00bb20&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 style=\"text-align: justify;\"><span style=\"color: #38abdd;\"><strong>La solution Shortways :\u00a0apprentissage informel et support m\u00e9tier de premier niveau<\/strong><\/span><\/h3>\n<p>[\/et_pb_text][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p style=\"text-align: justify;\">Pour conforter le dispositif d\u2019apprentissage des nouveaux arrivants, compos\u00e9 de formations pr\u00e9sentielles et de compagnonnage, Total Cartes P\u00e9troli\u00e8res a mis en place la solution d\u2019assistant virtuel Shortways aupr\u00e8s des utilisateurs du CRM Siebel et d\u2019une application de facturation pour les accompagner dans la dur\u00e9e et sur le terrain : un support m\u00e9tier de 1er niveau disponible contextuellement dans les applications et un relai d\u2019apprentissage informel.<\/p>\n<p style=\"text-align: justify;\">En commencant par centraliser et organiser toutes les connaissances m\u00e9tier sur une biblioth\u00e8que wiki du portail de support, Total a ensuite d\u00e9ploy\u00e9 l\u2019assistant virtuel Shortways aupr\u00e8s des 150 collaborateurs de Total Cartes P\u00e9troli\u00e8res.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_4,3_4&Prime; 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_builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; text_font_size=\u00a0\u00bb20&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 style=\"text-align: justify;\"><strong><span style=\"color: #38abdd;\">Autonomie et formation continue<\/span><\/strong><\/h3>\n<p>[\/et_pb_text][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p style=\"text-align: justify;\">La solution Shortways permet de cr\u00e9er un cercle vertueux de formation et de support m\u00e9tier. En combinant et en analysant les diff\u00e9rentes interactions (aide contextuelle avec Shortways, questions pos\u00e9es lors des sessions de formations, demandes de support, etc.), Total Cartes P\u00e9troli\u00e8res am\u00e9liore en continu sa communication aupr\u00e8s des utilisateurs. Ils gagnent en assurance et ma\u00eetrisent plus rapidement leur environnement informatique..<\/p>\n<blockquote>\n<p style=\"text-align: justify;\"><em>\u00ab\u00a0La solution Shortways permet une mont\u00e9e en autonomie des nouveaux utilisateurs, sans les noyer dans un processus de formation lourd.\u00a0\u00bb<\/em><br \/>conclut Karine Yahi, en charge de la formation et du support m\u00e9tier de Total Cartes P\u00e9troli\u00e8res<\/p>\n<\/blockquote>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00a0\u00bbRow\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_code admin_label=\u00a0\u00bbCode\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<script src=\"https:\/\/fast.wistia.com\/embed\/medias\/4m9bszk37k.jsonp\" async><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script><\/p>\n<div class=\"wistia_responsive_padding\" style=\"padding:56.88% 0 0 0;position:relative;\">\n<div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\"><span class=\"wistia_embed wistia_async_4m9bszk37k popover=true popoverAnimateThumbnail=true videoFoam=true\" style=\"display:inline-block;height:100%;width:100%\">\u00a0<\/span><\/div>\n<\/div>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb text_font_size=\u00a0\u00bb20px\u00a0\u00bb header_3_font=\u00a0\u00bb|600|||||||\u00a0\u00bb header_3_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_3_text_color=\u00a0\u00bb#1780af\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>Je souhaite plus d&rsquo;informations :<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb|250px||250px|false|true\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|0px||0px|false|true\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|0px||0px|false|true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<form id=\"foss-60eda802d59cbc39c4d87cc4\"><\/form>\n<p><script async src='https:\/\/api.plezi.co\/api\/v1\/web_forms\/scripts?tenant_id=5f17f2d4f4208726cdaaaa43&#038;form_id=5f17f2d6f4208726cdaaaae9&#038;form_version=3&#038;content_web_form_id=60eda802d59cbc39c4d87cc4&#038;plz_lang=fr'><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shortways permet d&rsquo;adopter une nouvelle fa\u00e7on de travailler, en am\u00e9liorant la productivit\u00e9 des collaborateurs et en capitalisant sur les connaissances.Assister et former les collaborateurs dans leur ma\u00eetrise des outils informatiquesLes outils informatiques sont au coeur du m\u00e9tier de Total Cartes P\u00e9troli\u00e8res, appartenant \u00e0 la branche Total Marketing &amp; Services du groupe, et leur ma\u00eetrise est [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":8646,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","cybocfi_hide_featured_image":"","footnotes":""},"class_list":["post-12274","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.7 - 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