Optimize the delivery of commercial procedures and documents
Sales staff spend 80% of their time searching for CRM information and only 20% of their time on actually selling!
Guarantee sales team acceptance
80% of CRM projects fail, and even when they succeed 30% of the budget is spent on change management. People are the key component of your CRM system.
Dynamize your communication
Your sales staff play a key role in developing the customer relationship, so they must be up-to-date on the latest commercial news. Informative emails are often lost in full-to-capacity inboxes, and people on the move are unable to attend information meetings.
Secure your CRM deployment
Train your sales team continuously to follow procedures
Facilitate the usage of your CRM system for new employees
Shortways Just-In-Time Learning Virtual Assistant for your CRM Project
In a click employees can view relevant learning content: microlearning, PowerPoint slides, image, textual definitions, procedures, etc. Shortways can embed any training content and adapt it according to your users’ needs.
The Shortways Virtual Assistant secures the deployment and usage of your CRM application. Users appropriate their business environment better and become more efficient and autonomous.
Why wait to offer employees relevant training content just when they need it and to maximize their productivity?
Make users more autonomous and efficient
Maintain knowledge over time
‘Digital’ is now omnipresent in our lives. It presents a wonderful opportunity to reinvent corporate training systems.Digital innovation obviously implies new IT projects that are structuring for enterprises.The success of these business applications depends on their willing acceptance by end-users. That’s why training is essential, for it ensures that users become more efficient and rapid in their daily work – without increasing their level of stress.
In this white paper we look at the reinvention of training systems for computer applications. We pay particular attention to so-called informal learning.
This document will be of particular interest not only to training and change management managers but also to people in charge of computer applications who would like to make their end-users more autonomous and enhance their performance and well-being.
Digital transformation today impacts every facet of business enterprise, and most importantly customer relationship management.
All these changes obviously impact employees who must adapt to new cultures, new organizations, new processes and, what interests us in this White Paper, new tools that they must imperatively appropriate.
Digital strategies are clearly overlooking the needs of employees, the end-users of digital tools, despite the obvious fact that they a key to successful digital transformation! Digital is not just about technologies; it is above all about people!
In this White Paper, we look at the challenge of supporting the end-users of new digital tools and business applications (CRM, ERP, HRIS, EPM, etc.). Organizations must look beyond the purely technological issues and adapt to the preferred working and learning methods of their personnel in order to give real sense to digital tools.
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